Its an awsome hotel and the staff in the nicest and most diligent I ever met.

Stayed in August 2025

Amazing place. Very rustic and relaxing. Eco friendly place integrating historical value and natural landscape.

Stayed in April 2025

Nothing

The nature. The service, food and and hospitality. The history.

Stayed in February 2025

Historic and well preserved but very comfortable. The staff was incredibly attentive. The food was delicious. Riding bikes to a private cenote was a highlight.

Stayed in February 2025

It’s a good launching pad for Xumal. The remote location is both an asset and a liability. The spa and pool were awesome

Excellent staff and service. Food was very good. Very accommodating and helpful with all our requests. Be sure and get a guided tour of the hacienda.

Stayed in January 2024

An amazing hotel with beautiful views and polite staff. The food was beyond my expectations. definitely would recommend it to everyone. The atmosphere was majestic!

Stayed in December 2023

The staff was amazing. Super friendly and great service.

Stayed in July 2023

the service at the pool is too slow and the swimming pool could be cleaned more often (lots of leaves) It is pity that the cenote was closed

Restaurant and breakfast were perfects. With nice view on the garden and the swimming pool Location very calm. It is a place full of serenity. The room was really big with all things. Staff very nice and helpful (babybed)

Stayed in February 2023

The spa treatments were overpriced and there was a lot of waiting around to check in, check out, and get into the spa. We actually had to alter our intended spa treatments because the therapists were nowhere to be found at the scheduled time.

Our room was fabulous, the grounds were gorgeous, the pool was brilliant and the food was excellent and very reasonably priced. We all had spa treatments which were pleasant but overpriced.

Stayed in February 2023

Communications issues (few people speak English). Price regarding the quality.

Comfortable bed, gorgeous swimming pool, adorable staff, choice of food in the restaurant, impressive parc, good location to visit the area.

Stayed in November 2022

unfortunately the cenote was closed for construction work.

stunning place. it has history all over it. super friendly staff and delcious food.

Stayed in October 2022

On our final night, we were woken up around midnight by a loud noise outside of our room. My husband went to see what it was and they were power washing outside of our room. I have no idea why they needed to do this in the middle of the night, especially at a five-star property and directly outside of guests' rooms. When it hadn't stopped by 12:30, we called the front desk and were told it would be 10 more minutes. When it didn't stop after 10 minutes, we called and were told it would be 20 more minutes. The woman at the desk was totally unconcerned and didn't apologize for the work being done. It finally stopped after 1:00 am. We had to wake up at 5:30 to drive back to Cancun (nearly 5 hours) and we were both exhausted when we finally woke up. I reported this to management and received an email saying they were sorry, but nothing further was done to make up for the disturbance, nor did they explain why they would do this so late at night. We were left with a bad taste in our mouths and will not return to the hotel. There was also a scorpion in our room one morning when we returned from breakfast. I understand you are in the countryside and this can happen, but guests should be on the lookout.

Overall, the property is very beautiful and we liked that it's a bit remote (which is important to know for your stay...it's about an hour drive to Merida). The pool was beautiful and the breakfast was very nice.

Stayed in January 2023

Never had hot water even though I complained about it. Also they intended to charge me an extra 50 dollars amount plus tax daily for an extra bed for the room I paid for 3 adults. I had to convince them and show them my printed reservation that the room said in Booking it was for 3 adults and that the extra bed was included.

Stayed in January 2023

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in November 2022