This place is amazing, very clean, so many different options for food, all so good

Stayed in September 2025

Staff could be a little more accommodating. Too loud music in pool areas during daytime and indoor lobby area at night. Frequent power outages without backup many times.

Food was good. Property is clean and new. Staff for the most part good, but very strict if you ask anything and always say that you have to get in the line or just point blank say no a lot.

Stayed in August 2025

E.verything was great. Not much to improve upon. Entire staff were great. Everyone greeted us with a smile and said hello each time they passed us while walking through the facilities

The breakfast was great. Made to order omelets were delicious. Room was very beautiful clean and spacious. I loved the ocean front balcony. The adult pool very nice. The spa was simply outstanding.

Stayed in July 2025

Transportation….. I feel like the hotel should offer transportation in the package because the current prices are ridiculous.

It’s exceptionally clean, great food, and overall great family atmosphere!

Stayed in July 2025

Upon check in, staff told us our room was not available despite having made the reservation 6 months prior and confirming reservation in the weeks. We were told we would have to stay at the neighboring resort, but eventually we got the original room we had booked.

Staff was attentive, energetic, and friendly. Hotel grounds were clean and there were many activities to engage in on site.

Stayed in June 2025

The main over head shower was broke in the room. Arrived early but couldn’t check in until 3

Property was huge and very clean. Food was flavorful. Staff was friendly

Stayed in May 2025

The kid friendly jacuzzis were freezing!

Staff was so accommodating

Stayed in May 2025

Great service

Stayed in May 2025

The food was amazing and none of us got sick. Fresh water was provided throughout our stay. The kids club was amazing, the kids had a blast.

Stayed in March 2025

They told me I couldn’t call my private car to get me to the airport, and they told they will call their taxi. I asked if their taxi has a baby car seat and they told yes. And when it was time to go the taxi was some old can with multiple seats and no car seat.

It’s new, looks stylish and modern. Several good looking restaurants. Everything is actually free. Lots if swimming pools.

Stayed in March 2025

Ciao restaurant was NOT good. Umo and Zen are the places to eat.

Property was expansive, had multiple restaurants, pools, bars and activities for all ages.

Stayed in January 2025

The selection of food on the buffet was limited. That turned out not to be a problem because the quality of food that they did have was excellent.

We had a better experience at an all-inclusive than we expected. The staff was friendly and accommodating and willing to go out of their way when not even asked to do so. The grounds were not super sprawling, so it was a relatively short walk to the most common areas.

Stayed in July 2024

Nothing, everything was amazing

Very beautiful, clean and modern

Stayed in July 2024

The market which is the main buffet does not have good food options

I loved the pools, the view of the ocean and the room

Stayed in July 2024

None

Everything

Stayed in July 2024

Too many sales people trying to sell a membership or coupon for future travel. It takes away from your relaxation.

The water slides and arcade were great for the kids and they really enjoyed the pools.

Stayed in June 2024

This is a timeshare property so be prepared to be harassed as your checking in and checking out. And they get mad if you politely decline.

The facilities were clean. The room was clean. The food was good. The breakfast buffet was the best. The hibachi and Brazilian restaurants were good also. Toro, the steak restaurant was not good. The seafood nor meats were seasoned.

Stayed in June 2024

Spa was ridiculously expensive.....only one atm on site and when it wasnt working i had to go to NOBU next door

Quiet pool and Fun loud pool ....take your pick 🥳

Stayed in April 2024

In the middle of no where. No offsite local stores or restaurants attainable within 20 minutes.

The food was really good, the staff was amazing and helpful.

Stayed in April 2024

That we had to wait so long for dinner and only one restaurant took reservations. We tried to get in the steak restaurant every night but never could get in. Hotel seemed under staffed.

Location!!

Stayed in March 2024

So clean! So large! Never crowded.

Stayed in March 2024

The staff is not prepared to handle guests at all. The music is too loud in the reception. There was one night which they started a very loud music at 9pm, it seemes like there was a dj in my balcony. And it went til 10pm. People took towels from the pool to outside tours, and when i asked a towel to take on mine, they blocked 100usd per towel on my credit card for 6 towels

The hotel is new, and the rooms are spacious and confortable, the beach front is really nice, the pool and slides are nice.

Stayed in December 2023

Rip off. $20 dollars for a magnet Poor, neglectful service 1hr to checkin Having to argue to get reservations every night at hotel restaurants with slow service Disinterested staff

Excellent food Good shows Excellent kids club Excellent coffee shop

Stayed in December 2023

We were extremely upset with how much some of the staff tried to sell you on packages. They would not leave us alone until we said yes about something. We were promised a couples massage if we accepted eating breakfast with a sales team (not sure what you call them) and an excursion as well. Well unfortunately the couples massage was definitely not free and neither was the excursion. They trick you into thinking that if you have breakfast with a sales rep and listen to their time share offers then you will still get these 2 things for free even if you decline the time share. I was so upset that I spent my whole morning listening to a sales person just to be told that the massage nor the excursion is free. So just beware any people walking around trying to sell you stuff.

We loved how clean the property was. The staff was very attentive and everyone was very friendly. We enjoyed the excursion and they had a variety of options you could choose from. Our room was very beautiful and clean. We loved how there was always something to do at night. They have live music and events every single night. The weather was beautiful in July and we didn’t have any complaints about how warm it was in the summer.

Stayed in July 2023