NONE

Superior location: walking distance to tourist destinations, local restaurants, and metro stations. Hospitality: 24/7 bar service with no extra fee, enjoyable breakfast, room service. Environment: nice decorations, quiet place at night.

Stayed in August 2025

The only little thing that really didn't change the experience is that the water pressure is a bit irregular and the shower can be a bit small. But those are minor things.

The hotel is beautiful and tastefully decorated. The staff is very attentive and we received an exceptional service. We loved the breakfast and the cafe inside the hotel. Lots of nice touches that add up, like cold water bottles, apples, etc.

Stayed in August 2025

Absolutely everything! A truly beautiful hotel.

Stayed in August 2025

The hotel is in the middle of the old town, everything in the historic centre is walking distance. Hotel guests can enjoy a 3-hour free walking tour which was really informative, we learned s lot about CDMX. To top it off the hotel offers free food and drinks 24 hours, perfect gor guests coming from Europe who have their mealtimes a bit mixed up due to the different timezone. During our departure our driver could not reach the hotel due to some demonstrations and therefore closed streets. In a heartbeat the staff organized 2 rikshas to take us and our luggage (4 people-3 week trip through Mexico) to the place where the driver was waiting. A staffmember accompanied us, to make sure we were ok. That is what we call excellent service. (We have stayed in a lot of top class, large, small and as well charming hotels all over the world, therefore have some experience)

Stayed in July 2025

The staff and hospitality is exceptional!! Will be back! Shoutout to the reception and concierge team (Regina & Elizabeth) for giving me a surprise birthday cake 🎂 it really made my trip even more memorable. Thank you 🫶🏻

Stayed in July 2025

Nothing.

Location, comfortable beds, superior breakfast, parking and the gracious and helpful staff.

Stayed in July 2025

The protests in the Zocalo by the encamped teachers on strike, whom we support absolutely, meant that getting a taxi to and from the hotel and airport was incredibly difficult. We had to walk the last few blocks to our hotel when we arrived. The hotel could do more to warn visitors before their arrival and perhaps give visitors some detailed instructions to give the taxi drivers. As we are both older and not from a high altitude location, the 2500 feet above sea level was a little hard on us. Add to that the fact that the air in Mexico City is somewhat hazy and polluted, and that it was quite hot, we found walking a little difficult. We opted for the scenic tour buses and Uber. The beautiful hotel and the kind people everywhere made up for the difficulties we experienced.

This was one of those rare experiences - a chic, relaxed, international hotel that was distinctly local in atmosphere. For example, there is a small bar-café in the lobby that is open all the time where you can get lots of local Mexican food and beverages at no cost if you are staying there - with the exception of alcoholic drinks which are available for a small charge. The room we had overlooked the street with two small Juliette balconies. The room had very high ceilings, a very comfortable bed, a refrigerator stocked with drinks and a very clean bathroom en suite. There were comfortable sitting areas on our floor and in the extensive lobby. The breakfasts were excellent - where we sat next to a living wall of plants. The hotel is located in the historical central district where we could visit the political activities in the Zocalo nearby, the national art gallery, many other local sites, and also find connections to transit for tours. The streets are lively. The restaurants in the area are great with a wide range of styles, foods, and prices. The people in the hotel are very friendly and very helpful. The local people we met in that district of Mexico City were very kind and helpful to us. This was a great place to stay

Stayed in May 2025

Nothing was all good

The location was great in old town Mexico City and it was a beautiful hotel with very comfortable beds! But the stand out were the staff especially Ulless and Elizabeth

Stayed in June 2025

Nada

Great latin service

Stayed in June 2025

Nothing bad to say. Everything was great.

It’s close to all the tourist areas. Safe. They have security.

Stayed in June 2025

Room was a little small

Location was excellent, staff were awesome and breakfast was superb

Stayed in June 2025

The area is very busy. There is a ton of traffic in Mexico City.

The breakfast was delicious. The hotel also has a cafe that serves guests 24 hours a day. A real bonus if you arrive late and want a quick bite. My family loved the tortilla soup. We're trying to recreate it at home...it's not the same.

Stayed in May 2025

The only thing I can say is that rooms are small.

Staff is excellent and Location is great. 24/7 cafe bar included in your reservation. You can order a variety of drinks and snacks.

Stayed in June 2025

We loved everything… Wonderful staff (especially Patricia) and service! Great location. Free food and non-alcoholic drinks except beer 24/7. Lovely breakfast.

Stayed in June 2025

My only two complaints were that the lighting in the room was very cold and bright, and the bathroom could use at least one more hook for towels.

The service was phenomenal from the moment we walked in until we checked out. The front desk staff, porters, housekeeping, café servers. Everyone was so friendly and beyond accommodating. I was celebrating my birthday and they made me feel so special.

Stayed in June 2025

Conveniently located close to major attractions.

Stayed in May 2025

Good area, felt safe. Staff were lovely

Stayed in April 2025

The hotel was inviting, comfortable and well appointed. The staff were friendly and every amenity was so thoughtful - delicious breakfast, 24/7 cafe, water bottle coolers on each floor, and complimentary walking tour. It was everything one could ever need on a vacation!

Stayed in May 2025

N/A

Friendly courteous staff and all amenities

Stayed in May 2025

Excellent location. The bed sheets were extremely clean which is very important to me. Breakfast was fantastic and the people very friendly.

Stayed in May 2025

The location was amazing. Near great restaurants, shopping and sight seeing

Stayed in April 2025

Nothing

Location and service . And access to food and drinks

Stayed in April 2025

Central location, very friendly staff and great amenities. All-in pricing made it a fantastic deal

Stayed in May 2025

Breakfast is a la carte and can take a while if it‘s busy. But food was good.

Location, amenities, style, staff - all excellent

Stayed in May 2025