Reviews of Holiday Inn Express Xalapa by IHG 4 stars
Zaragoza No 8 Centro, 91000 Xalapa, Mexico
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Reviewed: 10 June 2025 · Stayed in March 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe area where is the room in 4th floor it's so quiet and mellow
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewBreakfast was great
The lights were too dimmed and room service forgot to put toilet paper in our room. I had to go ask for it twice.
Dear Ms. Teresa, We appreciate the time you took to share your valuable opinion with us. I am very sorry about the issue with the tissue paper, so please i ask you to accept our apologies for this terrible inconvenience; I have reviewed this with the housekeeping and front desk staff. Very kind of you for the comment in favor of our breakfast bar. Thank you for your visit. Kind Regards, Miguel Angel Ruíz Hotel General Manager Holiday Inn Express Xalapa
Dear Ms. Teresa, We appreciate the time you took to share your valuable opinion with us. I am very sorry about the issue with the tissue paper, so please i ask you to accept our apologies for this terrible inconvenience; I have reviewed thi… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewGood
Mr. Roberto, We appreciate you taking the time to share your comment with us. Sincerely, Miguel Angel Ruíz Hotel General Manager Holiday Inn Express Xalapa
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewThe Staff and Location were excellent!
There was a detail about bathroom cleaning
Mr. Marco Antonio, We appreciate that you have let us know your important opinion, I have discussed the score regarding cleanliness with our housekeeper. Thank you very much for your visit Sincerelly, Miguel Angel Ruíz Gerente General Holiday Inn Express Xalapa
Mr. Marco Antonio, We appreciate that you have let us know your important opinion, I have discussed the score regarding cleanliness with our housekeeper. Thank you very much for your visit Sincerelly, Miguel Angel Ruíz Gerente General Holid… Show more
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewOnly the location is near to the downtown
The floor of the room was dirty Never was changed the beds clothes The elevators weren’t Working The breakfast was terrible The electric stairs was not working No water for 2 hours
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 November 2024 · Stayed in November 2024
Verified reviewLocation and service
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewThe breakfast was great and at an exceptional time
Dear Cano, We appreciate you allowing us to know your opinion based on your recent visit. Thank you so much. Kind Regards Miguel Angel Ruíz Hotel General Manager
Reviewed: 6 August 2024 · Stayed in July 2024
Verified reviewI liked the location and the beds
Dear Guest, We appreciate you allowing us to know your opinion based on your recent visit. Thank you so much Sincerely, Miguel Angel Ruíz Hotel General Manager Holiday Inn Express Xalapa
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewReviewed: 3 August 2024 · Stayed in August 2024
Verified reviewGreat stay in centro Xalapa. Great location near many restaurants and parks. Comfortable, clean and spacious room. Good climate control in room. Amazing mountain view. Excellent breakfast. Highly recommended!
Everything was great.
Dear Catherine, We appreciate the time you dedicated to us to convey your comments regarding your recent experience at Holiday Inn Express Xalapa Than you for your positive feedback about our location as well as our facilities Muchas gracias for your visit Kind Regards Miguel Angel Ruíz Hotel General Manager
Dear Catherine, We appreciate the time you dedicated to us to convey your comments regarding your recent experience at Holiday Inn Express Xalapa Than you for your positive feedback about our location as well as our facilities Muchas gracia… Show more
Reviewed: 3 August 2024 · Stayed in August 2024
Verified reviewReviewed: 26 July 2024 · Stayed in June 2024
Verified reviewStaff very helpful. Location brilliant
Nothing it was all great
Dear Shona, We appreciate your comment based on your recent stay. thank you for your visit. Kind Regards, Miguel Angel Ruíz Hotel General Manager Holiday Inn Express Xalapa
Reviewed: 1 July 2024 · Stayed in June 2024
Verified reviewReviewed: 1 July 2024 · Stayed in June 2024
Verified reviewReviewed: 9 June 2024 · Stayed in June 2024
Verified reviewGreat location, nice restaurants and a garage in the same building, modern comfortable room with good soundproofing
Breakfast was quite basic
Dear Nikolay, es Thank you for taking time to complete our survey and to provide your feedback in favor of our rooms and the services you found in this building. In accordance with our brand, the breakfast we offer is complimentary, however it meets the standards that the chain asks us to meet. Thank you for your visit. Kind Regards, Miguel Angel Ruíz Hotel General Manager
Dear Nikolay, es Thank you for taking time to complete our survey and to provide your feedback in favor of our rooms and the services you found in this building. In accordance with our brand, the breakfast we offer is complimentary, however… Show more
Reviewed: 29 May 2024 · Stayed in May 2024
Verified reviewReviewed: 29 May 2024 · Stayed in May 2024
Verified reviewReviewed: 6 May 2024 · Stayed in May 2024
Verified reviewThe location was ideal, safe parking inside a plaza a clean room and the included Breakfast was better then I expected, when it is included it normally is just tea bread and cereal, no it also had a selection of eggs Bacon ,beans to mention just a few . Very friendly staff especially Miranda at reception .walking distance to many things .It would be a firm favourite choice the next time we are in Xalapa
Just a personal preference, Xalapa in May for me is just so humid.the hotel room had a good air con, but once out I found I was sweating buckets, Where I live in Mexico I have the same heat but we never have the Humidity, we would enjoy it more in Jan or Feb.
Apreciable Martín, Agradecemos el haber compartido su opinión de acuerdo a su reciente visita Cordialmente, Miguel Angel Ruíz Gerente General Holiday Inn Express Xalapa
Reviewed: 6 March 2024 · Stayed in March 2024
Verified reviewReviewed: 9 August 2023 · Stayed in July 2023
Verified reviewthe location is the best right in the middle of everything and the breakfast was very good both days
it on top of a shopping centre hard to get to the hotel
Dear Andrei, Thank you for taking time to complete our survey and to provide your feedback. Kind Regards, Miguel Angel Ruiz General Manager Holiday Inn Express Xalapa
Reviewed: 26 July 2023 · Stayed in July 2023
Verified reviewlocation is very good free breakfast was very good
had a van and was very hard to find parking had to park in a different parking lot