The staff.

Really clean and the staff were amazing.

Stayed in December 2024

Far from downtown

Very clean and comfortable

Stayed in November 2024

The price breakfast

the size of your room and comfort.

Stayed in September 2024

Location

Stayed in September 2024

Room was not very big. It would be snug with two people with medium sized suitcases. Hotel did not have suites.

Great staff, well managed hotel. Good bed with wonderful sheets. Plenty hot water. Good breakfast. Nice restaurant. Very quiet.

Stayed in March 2024

Comfortable rooms, very clean, friendly and helpful staff, very good breakfast, location near shopping mall.

Stayed in November 2023

A little bit far from the down town

Very clean and friendly

Stayed in August 2023

There isn’t any issues here, perfect stay, Thank you!!

Service personnel, very polite professionals

Stayed in June 2023

the only thing is get better pillows

they were all friendly and they had good food and the pool was super fun for the kids when me and my girl were eating ...will stay there in my next vacation

Stayed in May 2023

Todo en general

Stayed in May 2023

Reataurant was great. The pool right by the restarant was so helpful. We could eat and let the kids swim and were abl eto watch them. The beds were so comfortable, the air quality was also really good.

Stayed in April 2023

The elevators were both out of service at midnight when we came back from dinner, we had to go up four floors, being very tired

Stayed in April 2023

limpieza

Stayed in January 2023

My family and I loved the food! We had breakfast, lunch and dinner multiple times and it was amazing every time. The cooks are great at what they do!

Stayed in January 2023

parking lot

clean white sheets good food

Stayed in January 2023

Nothing

Everything

Stayed in December 2022

Access to the internet (wi-fi) was excellent. Comfy bed. super clean. and staff provided excellent customer service.

Stayed in November 2022

the TV was outdated with cable, would be nice to have a smart tv like other locations so that we could use Netflix instead of local cable. also the elevator was a little suspicious.

secure, helpful staff!

Stayed in July 2025

The hotel looks old, the entrance is by the pool so that was weird

Breakfast was amazing

Stayed in June 2025

Many things. The majority of the staff looked miserable and were not friendly. There was only one working elevator (the other was not fixed throughout the 11 days we were there). The card keys no matter where we placed them (away from credit cards, cell phones, etc) would stop working just about every time we exited and needed entry into our room. On one of the many times that my husband ran (because waiting for the elevator to become available took longer) down stairs to the lobby and ask that the room card be reactivated, he left a case of waters outside of our room. When he came back up they were gone and had been stolen. The room walls were thin and conversations outside were heard clearly inside of our room. Their amenities felt scarce. I had to request for clean towels, shower soap and toilet paper. A reasonably priced shuttle service was expected considering this hotel is not in the best location. Instead we were quoted 3xs more than the taxis for a drive to the centro. It's no wonder that I never saw it used once throughout my stay. We were there during Semana Santa when hotel prices are at their highest which is understandable, but even then I did not think the room rate was a good value for what we got. I overheard another hotel guest say she was surprised by the low price during the season so maybe prices differ for foreigners versus non. This review is based solely on our family's experience. The stay was disappointing and overpriced even for the season. This hotel definitely does not meet Holiday Inn standards.

The buffet breakfast was great with a variety of dishes daily. The hotel still looks on the newer side. Housekeeping did an excellent job cleaning our room daily as well as keeping the hotel grounds looking nice. Having a pool is a big plus when you are traveling with kids. The pool was a great size and conveniently close to the restaurant. The beds and pillows were comfortable. The location was good enough and worked for us, with a shopping center within walking distance and about a $4 taxi ride to the center.

Stayed in April 2025

Some staff members were rude specially 2 gentlemen in the pool area.

Every space was exceptional clean. Room was very comfortable.

Stayed in April 2024

we had problem sleeping with the with the next-door neighbors they were making too much noise. I called the front desk and they didn’t listen to me. They said they would call me back and they never did. It was about midnight and people was not friendly at the front desk.

that is was clean

Stayed in January 2023

El aire acondicionado no funcionaba.

Stayed in October 2022

nothing.

couldn’t find anything that I didn’t like.

Stayed in April 2023