Everything was spot on.

The beautiful interior design of the lobby and Ceiba restaurant, which features huge floor to ceiling windows looking out onto a garden jungle. And the stellar breakfast included in our stay.

Stayed in March 2025

Location was perfect and staff were very helpful. We had an extremely short stay to see things around Villa Hermosa and they were very lovely.

Stayed in March 2025

Room amenities were limited

King size bed was comfortable, good breakfast, check out at 12 pm as it should be

Stayed in March 2025

When we got in our room we noticed that each queen bed only had two pillows. I found this odd since when I had stayed at other similar hotels I have at least four pillows on each bed. Also the pillows that were there smelled like humidity. We requested 4 more pillows at the check-in desk and they provided them so that was good.

I liked the location. I traveled for a wedding and it was very close to the event center and the church. Also the breakfast was very good! The food and service were great!

Stayed in November 2024

strict check-in time.. however I later discover this is standard practice in Mexico even if the room is probably available.

comfortable bed, parking with on-site security was nice since we rented a car. Room had all the perks including an iron and board but we only had a short night there as base to visit Palenque. I booked this initial for the swimming pool but we ended up not using and we have seen nobody else as well. It has anyway a nice green feeling even if in the middle of the city

Stayed in November 2024

The room is well designed, spacious and comfortable bed and pillows. Excellent pressure water.

Stayed in December 2024

Everything worked well. Water pressure is good. Pillows and bed confortable

Stayed in October 2024

Good location

Stayed in August 2024

Excelente room service

Stayed in June 2024

Pool area is abandoned (it is January but it is not nice to see), the street of the hotel is not nice (but safe!), air conditioning very noisy. The hotel has just one restaurant, and doesn’t have a real bar neither a pleasant area to work (but the room has a desk with ac plugs so not really an issue). The breakfast is average in quality (the bakeries are bad) but great in quantity and assortment.

Friendly staff, very clean and large room with all the amenities, position near parque de la vela, excellent wifi, 2 bottles of water complimentary each day, fast elevators, ample shower.

Stayed in January 2024

Expensive breakfast with a poor selection of cold cuts.

Good swimming pool.

Stayed in September 2023

comfortable bed

Stayed in May 2023

nothing

Check in was easy and all the staff were very helpful. Room was awesome.

Stayed in May 2023

All was fine

Comfort of the hotel and assistance of staff

Stayed in April 2023

pillows

Stayed in February 2023

The breakfast buffet is way overpriced! Also, the pool had not been cleaned and was full of leaves.

The room was very nice and clean.

Stayed in February 2023

Great restaurant, small portions but quality food. Friendly staff!

Stayed in November 2022

There is nothing we didn’t like!

The hotel and grounds are beautiful! It was great to have our car washed before we left!

Stayed in October 2022

They said my Regency suite was unavailable for some sort of issue. I didn't believe them, and I feel my room was given to someone else

Room was fine but it was not the regency suite that I had booked

Stayed in October 2022

Rooms were very basic, almost shockingly small for the hyatt standards, AC too loud, no wardrobe, not possible to open the windows…

Pool, location and the gym

Stayed in December 2024

I felt the staff on the reception weren’t very good comparing them to my stay at the marriot in Villahermosa. They seemed to have a lot of miscommunication and didn’t communicate well with me on what what going on. I felt like I was being conned or borderline scammed at every moment. The prices seem to be made up as you go along and it’s not communicated well. When I arrived at the hotel I was told my room was sold because I was a no show even though I had sent a message in advance to say I will be a day late and paid a deposit for this. Due to my flight being delayed a day. Ultimately I then had to pay for a suite and was told it would be 35,000 peso and no more than that which I paid instead of trying to find another hotel at 11pm at night. Then on checkout I was told I had to pay for another day at the hotel which I hadn’t paid. I told them about the above situation but the system wasn’t showing them my original receipt. I was tired so forgot I had the orginal receipt showing I had paid for everything already. I didn’t not want to miss my taxi to the airport due to me going home. I then paid for a day at the hotel extra which I had already paid for just to settle it and then get the taxi to the airport as it took 40 minutes for checkout which was bizarre. Laundry I was told would be a flat charge of $100 peso which I thought was good and then after I handed my underwear items over and had them back they said it was 4 times that amount and I wasn’t aware the prices were different for each item. The breakfast also felt like another inconvenience as I had a guest. My breakfast was 200 peso but for a guest is 400 peso. This doesn’t make any sense to me as the room was for 2 people as a suite is bigger. I did not add my extra guest as I wasn’t sure when they where able to arrive on booking com. Due to work commitments.

The property was nicely decorated and was a great room I was sold which I didn’t want. I had booked a standard room to my budget of £1200 But the hotel sold my room to someone else on arrival even though I had sent a message in advance to say I was coming the following day. The only room that was available then was a suite and was late arriving to the hotel so had no choice but to pay £400 more which was inconvenient for me.

Stayed in December 2023

Very noisy due to a party going on in a function room above our room, until 4am! Got little sleep!

Good sized room. Great location.

Stayed in September 2023

The property is aging and the rooms are small. The price of the room has and the restaurant are to higher than surrounding area.

Very nice tropical setting

Stayed in June 2023

room was a bit dark and had a damp feeling state themselves as dog friendly but do not allow dogs in common areas staff were not very friendly - a bit stand offish

large comfortable bed good shower

Stayed in May 2023