Reviews of Hyatt Vivid Grand Island Cancun-All Inclusive Adults Only 5 stars

WOW. BY FAR THE BEST PLACE WEVE STAYED!! The restaurants 10/10 so amazing for all inclusive. The activities and the staff Cesar, Orlando, Blancha the chef, Jesus in the bar at the hub, Sorry but there was a waiter who on my birthday went out of his way to get me chamomile tea because I was feeling sick and a chocolate cake. A waiter at Ooisii also was so incredible and I’m so sorry I forgot his name! Also!! All the staff down at the coco cafe were amazing ~ sorry I could name them all but each one of them were so kind, helpful and amazing. The pools, the food, the bars everything is incredible.

Nothing.

Staff are friendly. Room is nice for the amount you pay

The spa treatments are expensive! The booking credits aren’t of much use as you can’t apply all to one treatment

Roof top

Food drink app long wait to get food

I loved the property- the room, facilities and all the restaurants were very well kept. The staff were all extremely friendly and accommodating. The food was delicious. They treated us very well. I truly have no complaints other than the fact that I eventually needed to go home! :-)

I think direct beach access would be my only preference not met. The shuttle is fast and convenient and a great substitute, but the ride was hot and a bit cramped— so I’d recommend a newer van with consistent climate control and leather/smooth seats, not fabric because visitors are potentially returning with wet clothes. The beach had more seaweed than I’d prefer, which is out of their control but I know some resorts will clean it off the beach to allow for clearer sand. That being said, the beach club itself was lovely and I’d definitely return again.

It’s like something you see on TV. Everything was excellent. The staff was very attentive to our needs.

N/A

The italian restaurant was great. The rooms were really nice. Some of the staff was great. The beach club was really nice. The rooftop was beautiful. The entertainment staff that did activities in the pool were awesome. They should do more of that.

The entertainment could really use some help. There wasn't a lot to do most nights and during the day. There wasn't even really music at night to hang out and listen to. Many nights we were in bed before 11 pm due to lack of entertainment options. There were several restaurant waiters that were not attentive and didn't come back to our table often or refill drinks. The drinks were so watered down that you would've had to drink 20 drinks to get the amount of alcohol in a normal drink. This was a big let down.

Perfect sized rooms!

Food portions were small

The staff were extremely attentive

The independent shop based in the hotel

Staff was very helpful and nice.

Had to be a member for special bars, rooftop pool. All inclusive should be just that, this property is not.

The greeting

The property is still under construction, but beautiful, and out of the way,so you are not in contact with it. I want to go back in a few years to see the add on.

The beach was not ready. Full of debris.

Property was beautiful!

Didn’t like how the rooftop was only for vantage members and wish it was more lively. The DJ would only DJ for 2 hours.

Everything we loved everything about the property.

The room was spacious, the bed was very comfortable, and everything was perfectly clean. I really appreciated these aspects during my stay.

Check-in was delayed, which was inconvenient after a long journey.

Absolutely incredible experience! The staff were all incredibly friendly and helpful, making us feel welcome from the start. The food? Hands down the best I’ve ever had—every dish was bursting with unique flavor. The beach club, just a quick 10–15 min shuttle ride away, offered stunning views, fantastic drinks, and unforgettable food—those shrimp tacos were the best of my life. If you're looking to relax, eat like royalty, and be treated like a VIP, this is the place to be.

Having to put down a few hundred dollars as a deposit is understandable, but it’s still frustrating—especially in Canada, where using too much of your credit can hurt your credit score.

Food in general was delicious above the average of normal all-inclusive, 8/10, and the facilities were really clean and well-designed. The hotel feels luxurious, and the bedrooms are amazing! Drinks were also above the average of an all inclusive, in genral the quality of things was really good.

To be honest, I felt like the service in general was bad. Don't get me wrong; they were very friendly, but when it came time to serve and offer food in the pool/beach club area, it was actually hard to get service. Usually in all inclusive resorts, server are really proactive in keeping the guests always with drinks and food, but here it was hard to get that. Also they are missing more food stations around the hotel there ir no burger station or tacos station or any type of "station" close to the pool where you can go and grab food, there is only a bar in the middle where you have to sit down otherwise, they don't give you food ( the weirdest rule on an all-inclusive hotel i ever heard ). I'm going to assume that the server was just going rogue, making up its own rules, so a callout for management to check on that. The hotel doesn't have a beachfront, and you need to take a van to get to it. Once you get there, if you are lucky, the seaweed will not be too bad that you will be able to swim there; otherwise, they have two pools that are really small for the size of the club. They have beds close to the pool, but they charge you extra for them ( 300usd ). In general, everything that was extra at this hotel had ridiculously expensive prices, but you don't NEED any of those extra services to enjoy your stay, so I didn't mind it. We just went to the beach club one afternoon, but it was just not pleasant to be in. As I said pool was small, the seaweed was really bad, and the shade for the general sunbeds was not good enough to keep you cool, so we went back to the hotel for the rest of our stay.