Reviews of JF Grand Puebla 4 stars
Av. Juarez 3309, La Paz, 72160 Puebla, Pue., 72160 Puebla, Mexico
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Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewNo swimming pool.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewVery clean and spacious , awesome staff. Specially the gentlemen in the garage, they always go the extra mile!!!
Administration changes …..
Thank you very much for your comment, your opinion is very valuable to us.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewLocation was great, very close to night clubs and 10 minutes away from the Zocalo!
I struggled to open my door with the card they gave me. Had to tap it a couple of times in order to get into my room.
Kevin, we're sorry about the situation with your access key; we also appreciate your comment.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewBeautiful hotel and helpful staff. It’s conveniently located about 15 minutes away from downtown.
There was some confusion regarding breakfast being included in the reservation and later with pricing.
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewIt was clean and comfortable. Like all big hotels it was sterile and pretty soulless. Staff were pleasant enough but didn't offer any advice or guidance regarding the area.
We were provided with only one small bottle of water per day. When I asked for another I was told that I had to pay for it! That's pretty mean for something so trivial. Beds and pillows had plastic covers which weren't comfortable and we removed.
Cheyne, thank you very much for your comment. Your opinion is very important to improve our service.
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in February 2025
Verified reviewReviewed: 13 February 2025 · Stayed in February 2025
Verified reviewWas a nice and comfy hotel
Thank you for staying with us!
Reviewed: 18 January 2025 · Stayed in December 2024
Verified reviewLocation and room
Staff at the parking
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewChristian, thank you for staying with us!
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewLocation
They charged me for my service dog but didnt supply anything for her, basically we just paid more to have the dog in our room but nothing was given for the sog, not even a cup of water, or a dogys bed, not even a towel.
We regret the inconvenience that occurred during your stay. Thank you for letting us know so we can correct it.
Reviewed: 24 December 2024 · Stayed in November 2024
Verified reviewReviewed: 1 December 2024 · Stayed in November 2024
Verified reviewReviewed: 16 November 2024 · Stayed in November 2024
Verified reviewThe property is very clean and also close to all restaurants and nightclubs
Thank you very much for your comment, we are glad to know that you enjoyed your stay with us.
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified review.
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¡Gracias por su comentario, Gilberto!
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewThe service in general is good, and the discretion of the personnel is a plus for me.
I like to park my car, but the hotel has valet parking. Sometimes, I have to wait outside until the staff takes my ticket to bring my car. Overall, it was fine.
Jesus, thank you for your comment. We hope to receive you again soon!
Reviewed: 24 August 2024 · Stayed in August 2024
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewVery clean
Reviewed: 24 July 2024 · Stayed in July 2024
Verified reviewThe staff was so nice and the view amazing. They were very empathetic and really felt approachable and careful,. However, place is a bit outdated.
The lack of communication between the hotel management and the catering for breakfast (first day breakfast was good, the second day it was awful due to a large amoung of kids and a lack of event management).
Elena, we appreciate your comments, we will consider your observations to improve our service.
Reviewed: 20 July 2024 · Stayed in July 2024
Verified reviewReviewed: 3 July 2024 · Stayed in July 2024
Verified review