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  5. Reviews of Hotel Jiménez Plaza

Reviews of Hotel Jiménez Plaza This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Carretera Jiménez Savalza km 3.5, 33980 Ciudad Jiménez, Mexico

#1 of 1 hotels in Ciudad Jiménez

Guests' Choice

Review Score

Based on 75 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    8.2

  • Value for money

    8.5

  • Free Wifi

    5.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 28, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    drain was clogged shower and wash sink

    location

    Stayed in August 2025

  • Reviewed: July 31, 2025

    9.0
    It was aight
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not the best rooms if you are located in the back.

    Staff is friendly

    Stayed in July 2025

  • Reviewed: July 6, 2025

    8.0
    Overall the pool was nice the room was organized and cleaned. If the pillows were a bit more comfortable and the WiFi wo
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Probably the WiFi connection. To me, it wasn’t working. This is just my opinion, but the pillows were kind of uncomfortable.

    Love how the staff were very kind and helpful. Our room looked clean and organized.

    Stayed in June 2025

  • Reviewed: July 3, 2025

    7.0
    Ok for on the road
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not included and didn’t open until 7 am. No coffee in am and no real cream.

    Very large room with excellent bathroom.

    Stayed in June 2025

  • Reviewed: December 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was hard.But we would definitely stay again.

    Large clean rooms Safe parking Pretty gardens with a pool Friendly staff Restaurant on site

    Stayed in December 2024

  • Reviewed: December 2, 2024

    7.0
    Would stay but not eat there again.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food; steak was hard to cut even with knife

    Stayed in November 2024

  • Reviewed: November 14, 2024

    8.0
    Okay
    • Leisure trip
    • Couple
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night

    Only 1 hand towel and 2 bath towels. NO WASH CLOTHES

    breakfast is not included at this hotel. But breakfast at the resturant on site was good

    Stayed in November 2024

  • Reviewed: October 23, 2024

    9.0
    It was a comfortable and pleasant hotel.
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No dislikes.

    The design of the buildings, and the quality of the restaurant. The large room size!

    Stayed in October 2024

  • Reviewed: August 30, 2023

    8.0
    very nice hotel. We enjoyed our stay there.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The beds are hard as bricks

    except the staff and management is this hotel, and very friendly and the rooms very clean and the restaurant food was very good. Thank you.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Good overnighter.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It was hot but pool was out of service

    Large and comfortable room and bed.

    Stayed in August 2023

  • Reviewed: July 24, 2023

    8.0
    Overall I enjoyed my stay.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights

    When I booked, it said GYM and also included mini fridge in room. the GYM was being used as a storage room, the room didn't have a mini fridge. Also, their restaurant food, was not that good for the prices.

    The rooms were very clean, the beds were comfortable, the staff was awesome, swimming pool was very nice.

    Stayed in July 2023

  • Reviewed: August 20, 2025

    1.0
    Ridiculous Reservation Policy
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Worse reservation policy. They cancel our booking without notice. The communication is not good and the staff showed a bad attitude. Honestly, I think this place do not meet booking standards. I do no not recommend this place for travelers

    Nothing

    Stayed in August 2025

  • Reviewed: July 5, 2025

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    They cancel my reservation I have to look for another hotel at 11 pm

    They cancel my reservation

    Stayed in July 2025

  • Reviewed: July 1, 2025

    10
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: June 22, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk attend

    Comfortable room.

    Stayed in June 2025

  • Reviewed: April 26, 2025

    5.0
    Meh
    • Leisure trip
    • Group
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I reserved 2 rooms but they were canceled at 6pm when I arrived at 8pm they only had one room. We went ahead and accepted and they brought us an extra mattress. The beds are full size not queen. Two persons per bed barely fit and not comfortable. The mattresses are not comfortable they are hard. No coffee or continental breakfast. Only 2 towels per room. We had to ask for extra towels.

    Aesthetically the hotel looks nice and the pool is in the center court with rooms having a front door as well as a glass sliding door facing the pool.

    Stayed in April 2025

  • Reviewed: April 8, 2025

    10
    Exelent
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I like the security of your car good location

    Stayed in April 2025

  • Reviewed: October 31, 2024

    10
    Exceded all expectations!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Nothing

    An unexpected gem at the end of a day’s driving. Gorgeous grounds, lovely huge room, comfortable bed, quiet. Staff were all wonderful. Had dinner in the hotel restaurant, and we all enjoyed our meals…excellent soup! Check in and check out were both quick and easy, accompanied by pleasant smiles. Secure parking right outside our room door. Great value for money, highly recommended. We wished we had more time to stay and enjoy all it had to offer.

    Stayed in October 2024

  • Reviewed: October 21, 2024

    10
    Excellent Hotel. Highly recommend!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Modern, spacious rooms. Beautiful grounds. Nice pool. Good restaurant. Pet friendly. Great location, right off hwy 49D. Pleasant staff. highly recommend and will stay here again.

    Stayed in October 2024

  • Reviewed: September 29, 2024

    1.0
    A nightmare
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    When I git there after a fes hours on the raid driving I found out they had cancelled my reservation so I had to drive around at 2am looking for another hotel to get a room

    Stayed in September 2024

  • Reviewed: August 31, 2024

    6.0
    Ask for the main property rooms.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was all the way in the back away from the main property🙃

    Food was good and room was big.

    Stayed in August 2024

  • Reviewed: July 12, 2024

    5.0
    Fair
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very untrusting Hotel with reservations, when you book a room and get there late your reservation will probably be canceled, I got there late this week around 9:45pm and my reservation was canceled because I didn’t get there before 6:00pm. And was told this is what they do when it is after 6:00pm. I still got a room what they had, but just because they canceled a reservation from an other person and give me that one. And exactly I got a message from the hotel that they canceled my reservation after it is 6:00pm around 8:40 and I texted them back that I would show up, just a bit later and still got canceled.

    Stayed in July 2024

  • Reviewed: December 10, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small bed

    View, price

    Stayed in November 2023

  • Reviewed: December 11, 2022

    1.0
    Unsafe, and restless.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    There was an altercation close to our rooms, we felt unsafe and checked out early. There was a wedding at the hotel and there was people fighting ( it was so loud it appeared to be a fight ) people screaming, coming in and out of rooms, loud music and driving very fast around the parking lot. Will not stay here again.

    Stayed in November 2022

Showing 1 - 25

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