Reviews of Jolie Jungle Eco Hotel 3 stars
Ruta de los Cenotes km 26,5, 77580 Puerto Morelos, Mexico
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewAble to ride bikes around.
Only one of the 2 rooms had blinds. There was a swarm of bees in the breakfast area. One of my nights, there was no hot water.
Hello! 🌿 Thank you very much for sharing your experience; your feedback helps us improve every day. We’re very sorry that you didn’t have hot water one night. Please note that, due to our eco-friendly system, hot water can take approximately 8 minutes to arrive, but we will pay extra attention to avoid any inconvenience in the future. 💧 Regarding the bees, we understand your concern. Sometimes nature surprises us with these visitors 🐝, but we will be more attentive so they don’t interfere with our guests’ experience. We’ve also noted your comment about the blinds and will take it into account for future improvements. Thank you again for choosing Jolie Jungle. 💚🌺
Hello! 🌿 Thank you very much for sharing your experience; your feedback helps us improve every day. We’re very sorry that you didn’t have hot water one night. Please note that, due to our eco-friendly system, hot water can take approximatel… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewI like nature, and this place is truly in the jungle. No grass lawns or flower beds here. Lots of birds, monkeys and other animals.
I understand the new management is looking for staff. These guys are great, they really take care of you, but they can’t do everything all at once, all the time.
Hello! Thank you so much for sharing your experience with us. We're truly happy to know you enjoyed the natural surroundings that make Jolie Jungle so unique the jungle, the wildlife, and that special connection with nature. We also appreciate your understanding regarding our team. We’re currently growing and strengthening our staff to offer an even better service. It’s very motivating to hear that our team made you feel well cared for, and we’ll gladly share your kind words with them. We hope to welcome you back very soon!
Hello! Thank you so much for sharing your experience with us. We're truly happy to know you enjoyed the natural surroundings that make Jolie Jungle so unique the jungle, the wildlife, and that special connection with nature. We also app… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewThe chef was lovely and accommodating. He was very sweet. We added eggs and beans to our breakfast and it was pretty good. They had games to play.
The place has seen better days. I realize maintaining a property in the jungle is probably challenging but I would not say it matches the photos on line. Beds were very hard. Dogs (which I realize they can not control) barked all night.
Thank you for your valuable feedback! We're delighted to hear that you enjoyed the chef’s hospitality, the breakfast, and the games available during your stay. We also appreciate your understanding of the unique challenges that come with maintaining a property in the heart of the jungle. We're sorry to hear that the beds didn’t meet your expectations and that the noise from the dogs impacted your rest. Please know that we take your comments seriously and will review ways to improve the comfort and overall experience for our guests. Your insights help us grow, and we’re truly grateful you took the time to share them. We hope to welcome you back for a more restful and enjoyable stay in the future.
Thank you for your valuable feedback! We're delighted to hear that you enjoyed the chef’s hospitality, the breakfast, and the games available during your stay. We also appreciate your understanding of the unique challenges that come wit… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewBungalows lost in the middle of the Yucatan jungle - pool and différent activités.
Breakfast Italian style (minimum)
Gracias por su preferencia
Reviewed: 14 March 2025 · Stayed in February 2025
Verified reviewFriendly couple of guys looking after the place
It was very poor vfm. Although we knew that it was 30+km away from anywhere, even though initial location suggested it was was closer to Puerto Morelos, it really was isolated and a mistake of ours to choose this location. It was also extremely empty, with only 2 other people during our first night, it was dead! Breakfast was very poor vfm. Worst of all was the inaccurate description and photos of the place. Maybe 20+ years ago, it may have looked like the photos, but it was very dated, a tired, run-down place. We certainly didn't fancy swimming in the dirty pool and facilities generally were run fin. To be near us, our son and daughter in law stayed 10km closer to town in a place less than half the cost of ours and twice as nice. I read that the French owner was the chef, but this wasn't the case, the snacks available were uninspiring and we never did see the owners. We'd never stay here again and wouldn't recommend it.
Thank you for sharing your experience. We sincerely regret that your stay did not meet your expectations. At Jolie Jungle, we are continuously working to improve and offer an authentic space in the heart of nature, but we understand that our rustic and remote setting may not be to everyone’s taste. We truly appreciate your feedback regarding the value for money, the condition of the facilities, and the accuracy of the photos. We are currently undergoing renovations and upgrades to better align what we present with the real experience we offer. We will also work on being clearer about our location, as we understand how important that is for travel planning. We’re sorry that the breakfast and snack options did not meet your expectations. We’ll share your observations with our team to make the necessary improvements. Thank you again for your feedback, and we’re sorry we weren’t able to provide the experience you were hoping for.
Thank you for sharing your experience. We sincerely regret that your stay did not meet your expectations. At Jolie Jungle, we are continuously working to improve and offer an authentic space in the heart of nature, but we understand that ou… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewClose to a cenote
The complimentary breakfast was a communal plate of fruit and one piece of dry cold toast per person. Road noise and barking dogs at night. Pool was empty and no wildlife or birds.
Jennifer, Thank you for your feedback, and we sincerely apologize for the issues you encountered. We understand that the road noise and barking dogs can be disruptive, but unfortunately, these are factors beyond our control. As for the wildlife and bird activity, we wish we could guarantee sightings, but that can vary depending on the time of year. We also apologize for the breakfast not meeting your expectations, and we will certainly review it to ensure a better experience in the future. We hope to welcome you again for a more peaceful and enjoyable stay.
Jennifer, Thank you for your feedback, and we sincerely apologize for the issues you encountered. We understand that the road noise and barking dogs can be disruptive, but unfortunately, these are factors beyond our control. As for the wil… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReally Friendly staff. We enjoyed the quiet environnent, rustic cottages in the jungle and good confort of the bed.
Natascha Thank you so much for your kind review! We’re thrilled to hear that you enjoyed the peaceful surroundings, the rustic cabins, and the comfort of the bed. The team is happy to know that their hospitality made your experience even better. We hope to welcome you again soon!
Natascha Thank you so much for your kind review! We’re thrilled to hear that you enjoyed the peaceful surroundings, the rustic cabins, and the comfort of the bed. The team is happy to know that their hospitality made your experience even b… Show more
Reviewed: 16 February 2025 · Stayed in January 2025
Verified reviewIt’s a nice stay in the middle of the jungle for a few nights. Staff is so nice, it gives a good jungle experience and is close (car needed) to a lot of cenotes. Top up you breakfast with some eggs, it’s really worth it!
Not the “fault” of the hotel: some spiders and mosquitoes are your neighbours and room buddies. The veranda isn’t child safe.
Hi Melanie, Thank you for your comment! We're happy to hear that you enjoyed the jungle experience and the hospitality of our team. It's also great that you took advantage of the nearby cenotes and enjoyed the breakfast. We understand that being immersed in nature means some unexpected visitors like spiders and mosquitoes may be part of the environment, but we always do our best to make your stay as comfortable as possible. We also appreciate your feedback about the terrace and will take it into account to improve safety. We hope to welcome you back soon for another jungle adventure!
Hi Melanie, Thank you for your comment! We're happy to hear that you enjoyed the jungle experience and the hospitality of our team. It's also great that you took advantage of the nearby cenotes and enjoyed the breakfast. We unders… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in January 2025
Verified reviewNice staff
Facility is quite old and would requirent serious renovation. Breakfast could not be more minimalist. Price way to high for the what they offer
Hello Elisabeth, Thank you for taking the time to share your feedback. We truly value every comment, as it helps us to continue improving. We’d like to let you know that we’ve recently made several renovations to our facilities and have also worked on enhancing the value for money of the experience we offer, including improvements to our breakfast service. We’re sorry to hear that your stay didn’t meet your expectations, and we sincerely hope to have the chance to welcome you again so you can experience the positive changes we've made with care and dedication. Best regards,
Hello Elisabeth, Thank you for taking the time to share your feedback. We truly value every comment, as it helps us to continue improving. We’d like to let you know that we’ve recently made several renovations to our facilities and have a… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 8 January 2025 · Stayed in December 2024
Verified reviewThe hotel is set in the jungle, which has the potential to be an interesting experience. It is authentic, close to La Ruta de los cenotes. The staff were nice and accommodating.
The place is not well maintained. The villas are damp and lack maintenance as well. Because of the tall trees and vegetation around there is not enough sunlight and it is extremely humid. There is shortage of personnel, so the service in the restaurant is slow. On a couple of occasions it took two hours to get the food (from a basic menu, nothing special). Breakfast should start at 8 but at 8:30 we were still waiting for it (and it is very basic). For what the place is, it is well overpriced (we paid 470 euros for 2 nights in a family bungalow- 2 adults, 2 young children. We did not use the pool,but it did not look that clean (and was half full).
Dear Biliana, Thank you for your feedback. We’re glad you enjoyed the unique jungle setting and our proximity to La Ruta de los Cenotes. Regarding your concerns: Pool: It’s cleaned daily, though the surrounding trees can cause it to get dirty quickly. Restaurant: I apologize for the delays; we were short-staffed that day, and service was slower than usual. Villas: The natural jungle setting does bring humidity, but we are working on improving maintenance for greater comfort. We appreciate your insights and will use them to enhance our services. We hope to welcome you again with a better experience. Best regards,
Dear Biliana, Thank you for your feedback. We’re glad you enjoyed the unique jungle setting and our proximity to La Ruta de los Cenotes. Regarding your concerns: Pool: It’s cleaned daily, though the surrounding trees can cause it to get … Show more
Reviewed: 6 January 2025 · Stayed in December 2024
Verified reviewThe location was good, in the jungle and different from the big resorts. Very close to cenotes.
They are very understaffed and it takes too long to get any service. Breakfast alone took several hours! The staff is nice and trying to help you but they can’t keep up with the amount of guests and the orders. They need to add a lot more staff during the busy months. The facilities are old and need upgrades. We had heavy rains when we were there and the whole bungalow flooded and no one came to help us clean up.
Dear Nevyana Thank you for your feedback. We’re glad you enjoyed the unique jungle setting and the proximity to the cenotes. I sincerely apologize for the delays in service during your stay. We were short-staffed in the kitchen that day, and I regret that it affected your experience. Regarding the heavy rain and the flooding in your bungalow, I’m sorry we didn’t assist you as we should have. Your comments about staffing and maintenance are very valuable, and we’re already working on improvements to ensure better service and facilities, especially during busy months. We appreciate your patience and hope to have the opportunity to welcome you again under better circumstances.
Dear Nevyana Thank you for your feedback. We’re glad you enjoyed the unique jungle setting and the proximity to the cenotes. I sincerely apologize for the delays in service during your stay. We were short-staffed in the kitchen that day, … Show more
Reviewed: 5 January 2025 · Stayed in December 2024
Verified reviewVery friendly and helpful staff. Wonderful location in the jungle. Has a great restaurant. Quite close to beautiful cenotes
Dear Hermannus Thank you for your kind words! We're thrilled you enjoyed the friendly service, our jungle location, and the delicious offerings at our restaurant. We're also glad you appreciated the proximity to the stunning cenotes. We hope to welcome you back for another memorable stay soon!
Dear Hermannus Thank you for your kind words! We're thrilled you enjoyed the friendly service, our jungle location, and the delicious offerings at our restaurant. We're also glad you appreciated the proximity to the stunning cenot… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewGeorge is very helpfull.
Older room, but clean.
Dear Marco Thank you for your feedback! We're glad to hear George was helpful. While our rooms may have a classic touch, we're happy to know you found it clean and comfortable. We hope to have the pleasure of hosting you again in the future!
Dear Marco Thank you for your feedback! We're glad to hear George was helpful. While our rooms may have a classic touch, we're happy to know you found it clean and comfortable. We hope to have the pleasure of hosting you again in t… Show more
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewWe stayed here for one night on the way to Holbox. The staff was very welcoming and helpful, and the grounds were beautiful. So was our apartment: it was spacious, clean and cool. The food l was delicious, and they had several local specialties on the menu. We only stayed for one night, as we were on our way to Holbox, but would like to stay longer next time so that we can explore a little more.
Hello Kathryn, Thank you so much for your kind review! We're thrilled to hear that you had a wonderful stay with us, even if it was just for one night. It's great to know that you enjoyed the spacious apartment, the beautiful grounds, and our local specialties. We would love to welcome you back for a longer stay next time so you can explore even more of what we have to offer. We look forward to hosting you again soon!
Hello Kathryn, Thank you so much for your kind review! We're thrilled to hear that you had a wonderful stay with us, even if it was just for one night. It's great to know that you enjoyed the spacious apartment, the beautiful groun… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewJolie and the staff are very friendly. Our room is nicely decorated and comfortable.
Dear Lindsay Thank you so much for your kind words! We're thrilled to hear that you found your room comfortable and beautifully decorated. We hope to welcome you back again soon!
Reviewed: 8 December 2024 · Stayed in November 2024
Verified reviewTruly immersed in the jungle, lovely if you like nature.
It would be nice to have coffee in the room or available early in the morning.
Thank you for your feedback! We're delighted you enjoyed the natural surroundings and immersive jungle experience. We'll certainly take your suggestion about having coffee available in the room or earlier in the morning into consideration for future improvements. We hope to host you again soon!
Thank you for your feedback! We're delighted you enjoyed the natural surroundings and immersive jungle experience. We'll certainly take your suggestion about having coffee available in the room or earlier in the morning into consid… Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewLike entering a different world, this place will welcome you with open arms. The food is fresh and delicious, I had the best yoga class of my life with Alisa, and it's wonderful to be surrounded by the sounds of the jungle, the birds and the monkeys. I already booked to return in a few days :)
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Thank you so much for your lovely words! We’re thrilled to hear that you enjoyed the food, Alisa’s yoga class, and the connection with the surrounding nature. It’s an honor for us to offer you such a special experience. We’re excited to welcome you back! 😊🌿🧘♀️
Thank you so much for your lovely words! We’re thrilled to hear that you enjoyed the food, Alisa’s yoga class, and the connection with the surrounding nature. It’s an honor for us to offer you such a special experience. We’re excited to wel… Show more
Reviewed: 31 October 2024 · Stayed in October 2024
Verified reviewThe staff was wonderful! The food was delicious. Saw lots of exciting birds, despite it being mostly rainy while we were there. The Casa Club is a beautiful building.
I wish there were more hiking trails, lookouts, etc. along the property. I love that it was in the jungle, but I had to do most of my birdwatching while standing in the middle of one of their roads. You can also only access WiFi from the Casa Club, not from the cottages that you sleep in.
Many thanks for your preference. We appreciate your comments Come back soon warm regards
Reviewed: 27 May 2024 · Stayed in May 2024
Verified reviewBeautiful and tranquil place to stay. The wonderful owners will charm you to no end and will do almost anything to ensure you are comfortable. (Prime example: we casually mentioned we were headed to Puerto Morelos and they brought us a cooler and parasol, and had an excellent recommendation for a reasonable place along the beach.) There are billiards, ping pong, a natural water pool, hammocks and so much more available to guests.
It was very warm and the fans struggled to keep up with the heat. Our hosts did bring larger fans in on our second night. I imagine when we visit again, we will try for cooler months like October and November.
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the peaceful atmosphere and felt well cared for by our team. It’s great that the cooler fans helped make your stay more comfortable—your comfort is always our priority. We’re glad you enjoyed the amenities like the pool, hammocks, and games, and that our local recommendations were helpful. October and November are indeed lovely months to visit, and we’d be thrilled to welcome you back then or anytime you choose to return. Thanks again for choosing Jolie Jungle, and we look forward to seeing you again soon!
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the peaceful atmosphere and felt well cared for by our team. It’s great that the cooler fans helped make your stay more comfortable—your comfort is always… Show more
Reviewed: 2 April 2024 · Stayed in February 2024
Verified reviewThe hotel which is located in relatively unspoilt forest about 30 km West of Puerto Morelos on the Ruta de los Cenotes consists of a number of cpmfortable bungalows bulit in the Mayan style around a small swimming pool and a restaurant serving simple but tasty meals and drinks. This makes it an ideal base for exploring the nearby cenotes, the coast between Cancun and Tulum (including Cozumel) the Mayan sites of Coba and Chichen Itza. I was travelling alone on a birdwatching trip but the hoel was clearly popular with couples and families seeking to explore the Yucatan penninsular away from the resort areas. The complex is run by a lovely couple, she is Mexican and he is French, who are trilingual (French, Spanish & English) and for whom nothing is too much trouble. An added bonus for me was that the grounds of the hotel turned out to be very good for birdwatching with a nice range of resident species and winter visitors from North America.
Thank you so much for your detailed and thoughtful review, Nick! We’re delighted to hear that you enjoyed our location nestled in the relatively untouched forest along the Ruta de los Cenotes. It’s wonderful that our Maya-style bungalows, pool, and simple yet tasty restaurant made a comfortable base for your birdwatching trip and your explorations of the Yucatán Peninsula. We’re especially happy to know that the birdwatching opportunities here met your expectations, and that you appreciated the multilingual hospitality from our team. It was a pleasure to host you, and we hope to welcome you back for another peaceful and nature-filled stay soon. Safe travels and warm regards, Jolie Jungle Team
Thank you so much for your detailed and thoughtful review, Nick! We’re delighted to hear that you enjoyed our location nestled in the relatively untouched forest along the Ruta de los Cenotes. It’s wonderful that our Maya-style bungalows, p… Show more
Reviewed: 3 March 2024 · Stayed in March 2024
Verified review