Reviews of Niik Tulum 4 stars
Calle Ixchel Aldea Zama, Zama, 77760 Tulum, Mexico
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Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe staff were really helpful and friendly
Our room small in comparison to others
Thank you very much Colleen, we have 3 categories of rooms, as I explained your reservation in the compact room which is a little smaller, and although it has the same amenities as the other rooms, it is also the economy category because of the size. thank you for having enjoyed your stay with us
Thank you very much Colleen, we have 3 categories of rooms, as I explained your reservation in the compact room which is a little smaller, and although it has the same amenities as the other rooms, it is also the economy category because of… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewWe are very sorry that you had such a perception, it was a pleasure to serve you Best regards
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 8 February 2025 · Stayed in January 2025
Verified reviewVery nice staff. Good size room and comfortable bed. Lovely little balcony where you could listen to the birds. Parking outside. Lots of restaurants in the vicinity although you don't realise this when you first get there as they are hidden away in the surroundings. Very nice pool. Better places for breakfast close by.
Tulum is a strange place in my opinion. You have the beach area which is nearly all beach club based (so no access unless you pay) which is quite far away. Then you have the area where the property is (with lots of development going on in the area), lots of little roads and roundabouts, then a poor area and then the town with no real centre that I could see.
Kathy thank you very much and a pleasure to have served you, we are glad you enjoyed your stay, Tulum being in growth can sometimes seem a little chaotic, but always with its essence and its charm in addition to the beauty of its beaches. fortunately they are studying the possibility of making the beaches free and we hope that this will soon be the case.
Kathy thank you very much and a pleasure to have served you, we are glad you enjoyed your stay, Tulum being in growth can sometimes seem a little chaotic, but always with its essence and its charm in addition to the beauty of its beaches. … Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewThe hotel is new, very well decorated with big and confortable rooms. Zama is quiet and nice neighborhood located between the town and the beach.
Everything was great. Excellent value for the price.
we always try to make you feel at home and we are in a process of continuous improvement. We thank you for your stay with us and hope you come back soon.
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewThe breakfast was excelent, really worth the money. We also liked the location and the design of the hotel. Filtered drinking water was provided for free.
Some chairs and a desk would have been nice since there was enough space in the room. Also having a kettle would have been so convenient. We had to get rid off a big cockroach at the first night, it must have climbed into the room through an open window.
thank you very much for sharing your experience and we are glad to hear you enjoyed it, We are sorry for the cockroach detail, in a place like this if it can happen that some bug sneaks through a window, although it is not very common. We hope to see you soon
thank you very much for sharing your experience and we are glad to hear you enjoyed it, We are sorry for the cockroach detail, in a place like this if it can happen that some bug sneaks through a window, although it is not very common. We … Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 26 January 2025 · Stayed in December 2024
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewLovely hotel, tastefully decorated and with beautiful courtyard.
Breakfast not included in the price.
thank you very much ,however it is possible to book with breakfast also the restaurant is open even if it is not included in the reservation. greetings
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewGood breakfast with nice chef and restaurant staff in a nice setting
Rooms: Poor cleaning, lack of amenities, needed painting, bedsheets were ripped, comforter was stained, always seemed to be out of drinkable water
What a pity that only the chef is the highlight. It would have been easier not to extend your booking with the intrepid group, if everything was so bad you could have left. The truth is that we doubted everything that was said basically because of that. anyone who is not comfortable in a place may hold their reservation, but extend your booking smailing?....... think abou it
What a pity that only the chef is the highlight. It would have been easier not to extend your booking with the intrepid group, if everything was so bad you could have left. The truth is that we doubted everything that was said basically bec… Show more
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewReviewed: 26 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 September 2024 · Stayed in September 2024
Verified reviewThe rooms were very spacious and the staff were so friendly. The pool was such a nice place to hang out by.
it was a pleasure Isobella. best regards
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 3 July 2024 · Stayed in June 2024
Verified reviewFriendly and helpful staff. Great pizzas. Comfortable and clean room. Very reasonable rates.
Location was further from the beach and shopping area than expected.
what a pleasure to know that you were able to enjoy our pizzas, our location between the village and the beach always. There are shops and restaurants close by in our privileged residential area, we look forward to seeing you soon
Reviewed: 7 May 2024 · Stayed in April 2024
Verified reviewI liked the front desk workers like Alvaro who was especially helpful. I liked that we could book tours and rent bikes. The location is great and the hotel was comfortable and beautiful.
My pleasure Sarah, It's all about helping you with whatever you need to enjoy yourselves. We congratulate Alvaro for you. Come back soo
Reviewed: 28 April 2024 · Stayed in February 2024
Verified reviewBeautiful relax atmosphere. Bike rental available
We were a 1 hr late because of traffic to check out the last day and our belongings and suitcases were all taken out. I would have preferred to be charge a late fee then someone moving or touching my things.
The first thing you have to do for a late check out is to tell the reception that you are going to make a late check out, not to disappear when you told them the day before that the hotel was full. I hope you remember how you left the room because I wouldn't want any hotel in the world to have to clean like we had to clean your room.
The first thing you have to do for a late check out is to tell the reception that you are going to make a late check out, not to disappear when you told them the day before that the hotel was full. I hope you remember how you left the room… Show more
Reviewed: 20 April 2024 · Stayed in April 2024
Verified reviewThe staff is super friendly. The hotel is clean, has nice esthetics, and is located in an area where you can walk to restaurants and shops.
The breakfast was pretty bad and expensive.
thank you very much for your feedback. We always try to help you in everything. The breakfast ....teen is the cheapest price among the restaurants in the area, Tulum in certain areas can be cheaper. We are sorry you didn't like it. Regards
thank you very much for your feedback. We always try to help you in everything. The breakfast ....teen is the cheapest price among the restaurants in the area, Tulum in certain areas can be cheaper. We are sorry you didn't like it. R… Show more
Reviewed: 18 April 2024 · Stayed in April 2024
Verified reviewEverything
No wifi :(
maybe a one-off moment, internet here has a good signal we'll be checking it out, glad you like everything.
Reviewed: 7 April 2024 · Stayed in April 2024
Verified reviewReviewed: 4 April 2024 · Stayed in March 2024
Verified reviewReviewed: 29 February 2024 · Stayed in February 2024
Verified review