Reviews of Cancun Hostel

Wonderful location and staff

Price

It was some kind of super trash experience. We spent 7 pre-paid nights there. We checked in late in the evening, the next day the water disappeared. It was nowhere: not in the shower, not in the toilet, only in ... the pool. If you need to go to the toilet, you take a bucket and go to the pool for water. During the day, some unknown people splashed in the pool, not living in the guesthouse, there was a crowd of children and some women of about 70-80 years old, apparently neighbors from all over the area. At night, the electricity was sometimes cut off. There are no air conditioners, you could ask for a fan, but someone could also take it at night. Someone from the staff was constantly rummaging through things. It was strictly forbidden to leave food unattended, it could be eaten both from the refrigerator and from the bag standing next to the bed. Already on the second day, the manager Natalie came to us, and then her boss asked what rating we would give the hotel. We said 1, and we were asked to put 10 for the promise to take us to the airport. They approached us with this question several times. Nobody clean there. Everywhere was dirty.

It was even worse than expected, you get a hard bed and a roof over your head, but zero privacy, zero convenience, you need to beg for a pillow for your bed. It was dirty and dark, the stairs to the "bedroom" are very steep and easy to fell off. There were only some really weird people living there long-term, and the host only arrived late in the evening. The location is not convenient either. It was way cheaper than other hostels, but not worth it.

Staff was really okay. Bed was ok.

Bathroom and toilet was not okay. Its poor quality overall. It could be better.

The sound of the waterfall cascading into the pool was nice. The deadbolt on the front door was reassuring. The staff were pleasant enough. High ceilings in dorm were nice. The wifi worked.

No sign or number on street front meant it was hard to find. No hot water for showers, ever. I stayed a week. It took three days to replace the toilet seat on the only men's toilet. No a/c. The fan was very noisy. My bed was lumpy. It is 5km from ADO bus station. No easy transport to and from. Half of the chairs on the upper patio were broken. The "kitchen" was a joke. No microwave. No kettle. Just a 2-burner hotplate. Sink was tiny and faucet flopping about. Only a bar fridge available.