Bathroom dated, drawers below sink damaged and unable to close, shower basin flooding and causing water to spill onto the bathroom floor. Door cards for room door not working, necessitating reception staff to open our door on every occasion

Access to a pool and large room

Stayed in August 2025

Nothing

Location

Stayed in May 2025

Hôtel could do with a little updating on the outside.

The location of this hotel was absolutely perfect. So close to the town. I felt really safe in this area considering I was a solo female. It's been a great trip thank you

Stayed in September 2024

The location was very noisy at night.

N/A

Stayed in May 2024

A bit warm and no air conditioning. Towels were old and stained. No bath mat. Some features need repair, like the wood in the vanity.

Nice big rooms, staff was super helpful and nice.

Stayed in March 2024

The refreshing pool at this property is an excellent ending to a long day of exploring Tepoztlan. There is a beautiful view from the rooftop bar, and the location is just right – off the main street's hustle and bustle in a quiet alleyway.

Stayed in November 2023

Everything was good, did not have any complains.

Good location, good size room, and beds. Wish it did not rain to be able to enjoy the pool. Loved that it was quiet.

Stayed in December 2023

Suggest ownership need to increase towel supply

Breakfast area had a fabulous view and good food. Loved the generous size of the rooms. The location is grest.

Stayed in August 2023

We couldn’t figure out how to get the tv to work. Also, the shower drainage was a little slow, which led to concerns about flooding.

The decor and the design of the property are a cut above, especially in this price range. The pool area was also quite nice.

Stayed in July 2023

Somewhta the rooms had a particular smell

The location and that the facility had good parking and good infrastructure

Stayed in July 2023

no cot was available for our baby to sleep in. breakfast service was a bit slow.

pool area was very relaxing! good location. a good sized desk to work on if needed with good wifi. good storage for clothes.

Stayed in April 2023

The breakfast is very expensive for what it really is.

The rooms are big

Stayed in April 2023

The hotel is quite nice but there are a few things they could do to make the ace exceptional. The towels are old and worn, some had holes, the pillows were super soft and not the highest quality. The curtains didn't fully cover the windows so the outside lights streamed in all night, making the room very bright, and a woman looking for someone peeked in and saw me sitting in bed. They didn't have any plans milks or vegan options on the restaurant menu.

It's a nice location, off the busy main streets but still an easy walk to the center and near some.great restaurants and cute shops. The pool is small bit nice and there are plenty of lounge chairs and umbrellas. The rooms are big, well appointed and clean. The staff were all lovely. I'd definitely stay here again.

Stayed in April 2023

Almost a great hotel missing basics Number one . Get some internet. You claim internet in public places. Well it doesn't work in reception area and the connection doesn't exist in the rest of the property either. For maybe 2000 pesos or one night of money from one room you could get two or more extenders and actually give internet to the whole property. Lazy not to bother . Oh , and the pool? Why is it closed on Tuesday and Wednesday? Then suddenly opens when we leave on Thursday. Rude. Lazy. We stayed in room 11. Fix the lock on the door so that it enters the frame and gives security. Get some black out curtains!??? Turn off the light outside the window during the night maybe. Get some pressure in the water in the " lovely" shower. Put the fridge in the wardrobe so it doesn't heat the room and make a load of noise. Get a fan on the ceiling or at least a portable one that doesn't sound like a tornado. Put some oil on the bed frame. Secure the cabecera headboard to the wall. Remove the struts under the bed that make noise. Remove the frame of the bed so that you don't smash your knee against it and end up bruised for sharp corners. Just have a base and the colchon. Change the switch on the bedside table so that it is actually pressable- a strange one that. Put more than half a toilet roll in the bathroom. IE a spare. Maybe a box of tissues would be a simple touch that costs the hotel 1 peso per night. I mean the furniture is beautiful, the drawers, the lamps that don't work, the garden lovely, the ambience , the water feature in reception that's turned off, the pool that's unavailable . So simple to make the place wonderful and strikes me as complete idiocy or laziness not to bother with tiny things that cost nothing. Great location. Helpful reception with taxi to Pullman bus stop for bus to tasquena. I so almost loved the place. It winds me up.

Stayed in January 2023

everything was fine

very nice location

Stayed in January 2023

buena ubicación .

Stayed in October 2022

door lock was difficult

Stayed in October 2022

Super ugly, the towels, the coach, the bed was broken

The location

Stayed in May 2025

Room was incredibly dirty! The restroom smelled like sewage! Mold was growing around drain stop. Definitely recommend taking your money somewhere else. Plenty of other great places to stay in Tepoz.

Cable TV

Stayed in December 2024

peace and quiet it was excellent. great value always felt safe and the staff was always helpful.

Stayed in October 2024

The hit tub was dirty beyond comprehension. There were insects in the room like spiders (medium big size), some ants, and other ones that I don't know. The room is old with humidity odor and mold, and the shower isn't working properly. The shades were dirty.

The location was just perfect to visit Tepoztlan by foot. The room is really big and comfortable with great views to the Tepozteco mountain and the garden/pool area. The private terrace is great. The staff was really amazing and helpful 10/10

Stayed in August 2024

The room had a lot of dead bugs, stains in cushions, very slow service at restaurant and basic breakfast (didn’t came as mentioned in the menu). The price I paid wasn’t even close for what I was expecting.

The location is very good, very comfortable beds and overall room distribution. The reception staff is very good. Parking on premise.

Stayed in June 2024

Small TV

Very clean

Stayed in March 2024

The place is lacking maintenance. No bar service so you can't even get a beer at the pool. Very noisy at night. The hotel reception couldn't even get a taxi cab to pick us up.

Nice location

Stayed in November 2023