Reviews of Hotel Las Puertas de Tepoztlan 4 stars
Jardinera No. 14, Barrio Santisima Trinidad, 62520 Tepoztlán, Mexico
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewAccess to a pool and large room
Bathroom dated, drawers below sink damaged and unable to close, shower basin flooding and causing water to spill onto the bathroom floor. Door cards for room door not working, necessitating reception staff to open our door on every occasion
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewLocation
Nothing
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe location
Super ugly, the towels, the coach, the bed was broken
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewCable TV
Room was incredibly dirty! The restroom smelled like sewage! Mold was growing around drain stop. Definitely recommend taking your money somewhere else. Plenty of other great places to stay in Tepoz.
Reviewed: 31 October 2024 · Stayed in October 2024
Verified reviewpeace and quiet it was excellent. great value always felt safe and the staff was always helpful.
It is a pleasure to serve you, thank you for your comments.
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewReviewed: 24 September 2024 · Stayed in September 2024
Verified reviewThe location of this hotel was absolutely perfect. So close to the town. I felt really safe in this area considering I was a solo female. It's been a great trip thank you
Hôtel could do with a little updating on the outside.
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewThe location was just perfect to visit Tepoztlan by foot. The room is really big and comfortable with great views to the Tepozteco mountain and the garden/pool area. The private terrace is great. The staff was really amazing and helpful 10/10
The hit tub was dirty beyond comprehension. There were insects in the room like spiders (medium big size), some ants, and other ones that I don't know. The room is old with humidity odor and mold, and the shower isn't working properly. The shades were dirty.
Reviewed: 20 June 2024 · Stayed in June 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewThe location is very good, very comfortable beds and overall room distribution. The reception staff is very good. Parking on premise.
The room had a lot of dead bugs, stains in cushions, very slow service at restaurant and basic breakfast (didn’t came as mentioned in the menu). The price I paid wasn’t even close for what I was expecting.
Reviewed: 31 May 2024 · Stayed in May 2024
Verified reviewN/A
The location was very noisy at night.
Thank you for your comments, they help us a lot, we regret that the town's commotion prevented you from having a more pleasant rest.
Reviewed: 1 May 2024 · Stayed in April 2024
Verified reviewReviewed: 29 April 2024 · Stayed in April 2024
Verified reviewReviewed: 14 March 2024 · Stayed in February 2024
Verified reviewReviewed: 12 March 2024 · Stayed in March 2024
Verified reviewVery clean
Small TV
Reviewed: 12 March 2024 · Stayed in March 2024
Verified reviewNice big rooms, staff was super helpful and nice.
A bit warm and no air conditioning. Towels were old and stained. No bath mat. Some features need repair, like the wood in the vanity.