Reviews of Capital O Hotel Los Caracoles, Acapulco 3 stars
1300 Boulevard de las Naciones, 39370 Acapulco, Mexico
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Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewRooms as expected
Pictures are misleading, several pictures in the publication have nothing to do with the facilities, starting with the first one. Other pictures with swimming pools or jacuzzi are not part of the hotel facilities.
Thank you for your feedback, Christian. We're glad to hear that you found the rooms to meet your expectations and appreciated the cleanliness of the hotel. We sincerely apologize for any confusion caused by the misleading photos. We are working to update our listing to ensure that our guests have accurate information about the hotel’s facilities. We appreciate your understanding and hope to welcome you again in the future!
Thank you for your feedback, Christian. We're glad to hear that you found the rooms to meet your expectations and appreciated the cleanliness of the hotel. We sincerely apologize for any confusion caused by the misleading photos. We are… Show more
Reviewed: 20 March 2025 · Stayed in February 2025
Verified reviewReviewed: 20 July 2024 · Stayed in July 2024
Verified reviewReviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 26 March 2024 · Stayed in March 2024
Verified reviewSome dude was able to open my room with his room key. In the middle of the night I heard my door open and the light came on I ran to the door and this guy was confused to find people in the room. I grabbed his key to see what room he was staying in and It was a different room.
Dear, William! We regret the unpleasant experience you had with us. We are continuously working for improvements and we assure you that your next stay is awesome with us. Regards, mario!
Reviewed: 15 March 2024 · Stayed in February 2024
Verified reviewClean, affordable and well positioned.
Needs mosquito netting on the windows.
Dear Guest, Thank you for choosing OYO Rooms for your stay and for taking the time to leave us such a positive review. We are glad to hear that you found our rooms clean, affordable, and well-managed. Regarding your suggestion for mosquito netting on the windows, we appreciate your feedback. We will definitely take this into consideration for future improvements to provide a more comfortable stay for our guests. If you have any more suggestions or need further assistance, please feel free to reach out to our support team at guestsupport.na@oyorooms.com. We hope to welcome you back again soon! Best regards, Team OYO
Dear Guest, Thank you for choosing OYO Rooms for your stay and for taking the time to leave us such a positive review. We are glad to hear that you found our rooms clean, affordable, and well-managed. Regarding your suggestion for mosqui… Show more
Reviewed: 4 March 2024 · Stayed in March 2024
Verified reviewReviewed: 6 September 2023 · Stayed in September 2023
Verified reviewnothing!😵💫
dirty, uncomfortable, air conditioner not working, bunch of tiny cockroaches in the room, just an awful, disgusting experience.
Dear, Maureen! Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Karina!
Reviewed: 11 March 2023 · Stayed in March 2023
Verified reviewReviewed: 25 February 2023 · Stayed in February 2023
Verified reviewReviewed: 21 February 2023 · Stayed in February 2023
Verified reviewReviewed: 19 February 2023 · Stayed in February 2023
Verified reviewQuiet room at the back
Danger. Do not stay here. My motorbike tyre was let down by an employee of the adjoining restaurant. I nearly crashed at 80kmh. When I requested footage from the security cameras, I was told no.
Dear, John! Thank you for rating us positively. It is so disheartening to see our respected guest unsatisfied with our facilities. We have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Manuel!
Dear, John! Thank you for rating us positively. It is so disheartening to see our respected guest unsatisfied with our facilities. We have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, M… Show more
Reviewed: 22 September 2022 · Stayed in September 2022
Verified review