Reviews of Hotel Lunata - 5th Avenue 3 stars
5ª Avenida Entre Calle 6 y 8, 77710 Playa del Carmen, Mexico
Loading
Guests also reviewed these properties:
London, United Kingdom
Moncalvo, Italy
Zhangjiagang, China
Amarillo, United States
Dixon, United States
Torre San Giovanni Ugento, Italy
Florence, Italy
Zrenjanin, Serbia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewSo beautiful, clean and friendly
Nada
Dear Ariele, Thank you so much for your perfect 10/10 ratings and kind words. We’re delighted to hear you found our hotel beautiful, clean, and friendly. Your satisfaction means the world to us! We look forward to welcoming you back soon. Warm regards, Hotel Lunata Team
Dear Ariele, Thank you so much for your perfect 10/10 ratings and kind words. We’re delighted to hear you found our hotel beautiful, clean, and friendly. Your satisfaction means the world to us! We look forward to welcoming you back … Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewThe location and staff
All good no comments
Dear John, Thank you very much for your positive ratings and feedback. We’re glad you appreciated our staff and found everything to your satisfaction. We also take note of your comments regarding location, facilities, and value, and we will keep working to improve. We hope to welcome you back soon for an even better experience. Warm regards, Hotel Lunata Team
Dear John, Thank you very much for your positive ratings and feedback. We’re glad you appreciated our staff and found everything to your satisfaction. We also take note of your comments regarding location, facilities, and value, and we wi… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewLovely, helpful staff.
Thank you so much for your kind words! 😊 We're delighted to hear that you found our staff friendly and helpful. Providing warm and attentive service is very important to us, and your feedback truly means a lot. We hope to welcome you back to Hotel Lunata very soon! 🌴✨
Thank you so much for your kind words! 😊 We're delighted to hear that you found our staff friendly and helpful. Providing warm and attentive service is very important to us, and your feedback truly means a lot. We hope to welcome you … Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 March 2025 · Stayed in January 2025
Verified reviewReviewed: 15 March 2025 · Stayed in February 2025
Verified reviewPerfect, centrally located and yet quiet. The entire staff was really nice and helpful. Would love to come back
Thank you for your feedback! We're glad to hear you enjoyed the perfect and peaceful location of our hotel, as well as the kindness and service of our staff. We would be thrilled to welcome you back in the future.
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewThe location is perfect.
There was no hot water during our stay
Thank you for your feedback! We’re glad to hear that the location was perfect for you. We sincerely apologize for the issues with hot water during your stay. This is something we will address to ensure it doesn't happen again in the future. We look forward to welcoming you back and providing you with an even better experience.
Thank you for your feedback! We’re glad to hear that the location was perfect for you. We sincerely apologize for the issues with hot water during your stay. This is something we will address to ensure it doesn't happen again in the fu… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewHotel Lunata is an awesome retreat in the bustling 5th Avenue area of Playa del Carmen. We continue to return and stay here because of the wonderful staff and the colorful and relaxing Mexican rooms. Michel, Niki, Ivan and Carlos (who wheeled our luggage to the bus station) are so friendly! The location is great and near our favorite restaurants. Because we come from the airport by bus (a great deal!) it's a short walk to the hotel. The staff is amazing and so helpful with luggage and questions in general. Love this place!
I sure wish they had an elevator as I get older and find it harder to go up and down the stairs! But the stairs are all Mexican tile and there are handrails, so it's a pretty climb! Other than the stairs, NO complaints at all.
Thank you for your detailed review! We’re so happy to hear that you continue choosing Hotel Lunata as your getaway in Playa del Carmen. It’s wonderful to know that our location, staff, and colorful, relaxing Mexican rooms continue to provide you with a pleasant stay. Michel, Niki, Iván, and Carlos will be thrilled to know that their service made an impact. We apologize for the inconvenience of the stairs. We appreciate your suggestion regarding an elevator and will definitely consider it to improve accessibility for all our guests. We would love to welcome you back in the future and make your next visit even better. Thank you for your kind words!
Thank you for your detailed review! We’re so happy to hear that you continue choosing Hotel Lunata as your getaway in Playa del Carmen. It’s wonderful to know that our location, staff, and colorful, relaxing Mexican rooms continue to provi… Show more
Reviewed: 12 February 2025 · Stayed in January 2025
Verified reviewThe breakfast patio was ideal place to meet and socialize with other guests.
Thank you for your feedback! We're glad to hear that the breakfast patio was an ideal place to socialize and meet other guests. It’s a pleasure for us to provide spaces where our visitors can enjoy and connect. We look forward to welcoming you again!
Thank you for your feedback! We're glad to hear that the breakfast patio was an ideal place to socialize and meet other guests. It’s a pleasure for us to provide spaces where our visitors can enjoy and connect. We look forward to welcom… Show more
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewThe property is on the 5th avenue not far from the ADO bus station. Even though it’s on the 5th you can barely hear the noise on the street at night once you close the windows. The staff were extremely attentive and friendly. We booked 2 rooms and one of the rooms was facing the garden which is super quiet. You will forget that you’re on the 5th Ave when you are in the garden. It’s quite secluded. The bathroom looks better in person.
The breakfast is mid which isn’t an issue because there are restaurants everywhere and many open for breakfast. However, they should provide real butter instead of that awful margarine.
Thank you for your detailed review! We're glad to hear you enjoyed our location on 5th Avenue, and that despite the street noise, you were able to rest comfortably thanks to the room's insulation. We are pleased that you appreciated our staff's kindness and that the garden provided you with a peaceful environment to relax. We also appreciate your suggestion regarding the breakfast and the butter. We'll take it into account as we work to improve the guest experience. We look forward to hosting you again at Hotel Lunata
Thank you for your detailed review! We're glad to hear you enjoyed our location on 5th Avenue, and that despite the street noise, you were able to rest comfortably thanks to the room's insulation. We are pleased that you appreciated… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewEverything was exceptional, if you don't mind the loud music and noise from the busy 5th avenue then this is the perfect spot.
The noise around the property
Thank you for your feedback! We're glad to hear that everything was exceptional for you. We understand that the noise from the lively 5th Avenue can be a factor to consider, but we're happy you enjoyed the location and atmosphere. We look forward to welcoming you again and hope you continue enjoying your experience at Hotel Lunata!
Thank you for your feedback! We're glad to hear that everything was exceptional for you. We understand that the noise from the lively 5th Avenue can be a factor to consider, but we're happy you enjoyed the location and atmosphere. W… Show more
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewLocation
Could use a coffee maker in the room
Thank you for sharing your feedback! We're glad you enjoyed the location of Hotel Lunata. We appreciate your suggestion about having a coffee maker in the room and will consider it to enhance the guest experience. We look forward to welcoming you again soon!
Thank you for sharing your feedback! We're glad you enjoyed the location of Hotel Lunata. We appreciate your suggestion about having a coffee maker in the room and will consider it to enhance the guest experience. We look forward to wel… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewLoved it here. Spacious rooms, beds were so comfy and it's close to shopping, the beach and the ferries to Cozumel. I initially stayed in a room facing 5th avenue which I later realized was a bad idea because Im not a great sleeper and need quiet. Luckily the staff of Hotel Lunata had a cancellation and was able to move me to a garden-facing room which was so much quieter and I slept great. If they hadn't had a garden room available, they were willing to refund me if I wanted to move to another hotel which I appreciate. I'd stay here again, but only in a garden facing room . The rooms and the hotel truly are lovely, it's a very nice place to stay!
Nothing other than what I already mentioned!
Thank you Kristin for sharing your wonderful experience with us! We're thrilled to hear you enjoyed our spacious rooms, comfortable beds, and convenient location close to shops, the beach, and the ferries to Cozumel. We appreciate your feedback about your initial room facing 5th Avenue. While the lively atmosphere can sometimes impact light sleepers, we’re glad our team could accommodate you with a garden-view room, allowing you to have a peaceful and restful stay. We're always here to ensure our guests are comfortable, and we're happy to know you appreciated our flexibility. We’d be delighted to welcome you back in the future—this time with a serene garden-view room ready for you! 🌺 Thank you again for choosing Hotel Lunata.
Thank you Kristin for sharing your wonderful experience with us! We're thrilled to hear you enjoyed our spacious rooms, comfortable beds, and convenient location close to shops, the beach, and the ferries to Cozumel. We appreciate your… Show more
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewFrom the moment I arrived Michelle and the staff was absolutely amazing!
There is no elevator unfortunately.
Thank you for sharing your experience with us! We're delighted to hear that Michelle and the team made you feel welcome from the very start. 😊 Regarding the elevator, we apologize for any inconvenience this may have caused. Our beautiful hacienda-style building has some structural limitations, but we’re always happy to assist with luggage or any special requests you may have. We look forward to welcoming you back soon! 🌟
Thank you for sharing your experience with us! We're delighted to hear that Michelle and the team made you feel welcome from the very start. 😊 Regarding the elevator, we apologize for any inconvenience this may have caused. Our beautifu… Show more
Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewThis is my second time at Hotel Lunata. I love the location & the staff. Even though it’s on 5th ave. If you stay in the garden rooms it’s very peaceful.
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay at Hotel Lunata for the second time. It's wonderful to know that you appreciate our location and the efforts of our staff. Indeed, the garden rooms offer a peaceful retreat despite being located on the bustling 5th Avenue. We always strive to provide a cozy and relaxing experience for our guests. We look forward to welcoming you back again in the future. Thank you for choosing us! Best regards, The Lunata Family
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay at Hotel Lunata for the second time. It's wonderful to know that you appreciate our location and the efforts of our staff. Indeed, the garden rooms… Show more
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 24 September 2024 · Stayed in September 2024
Verified reviewHotel Lunata Our arrival in Cancun began with a different hotel that was truly disheartening; it was just too bad to commit to staying in. We went on Booking, and saw Hotel Lunata as an happy option, and decided to book it. We walked down 5th, found the hotel, and were greeted by a lovely entryway, and courtyard. We stepped up to reception, and were welcomed by Michelle, who is the absolute best representative a hotel could ever ask for. We were sweaty, hot, and were frazzled from the frustration of our other (disgusting) reserved hotel. She met us with charm, understanding, and calm. We explained what had happened, and asked if we could see the room, as we were now leery of all rooms in Cancun -LOL. We were pretty sure we were going to like it, as the courtyard to the hotel is wonderful. Well, we were NOT disappointed! The entire place has an old-world charm to it without being "old." Traditional settings, with comfort and ease at its heart. We booked the two-double-bed room called "Europa" (all the rooms in the hotel had names like this. "Bianca" or "Ophelia" as an example), and it was decorated in hacienda-style, but with modern comfort in mind. The air con was superb, as was the WiFi. It was also clean as can be. Our room was on the courtyard side, which was perfect, as you could walk in from the 5th avenue hustle and bustle (PLENTY of hustle), and not hear a thing. The double-sliders on the lovely balcony helped that quite a bit. We would imagine if you want more connection to the 5th Avenue vibe, booking a room on that side would be great, as you could stand on your balcony, and immerse yourself in the action a bit more. The beds are FIRM -which we both love, and the shower and bathroom were terrific. There is also a close-drying line in the shower, and soap and shampoo provided. The hotel has hot/cold water dispensers dotted around the grounds, and a lite breakfast served in the morning.
Honestly, nothing was bad about this place.
Reviewed: 18 September 2024 · Stayed in September 2024
Verified reviewNoice from the street
Thanks for letting us know. We understand that street noise can be a bit of a bother sometimes. We hope you found other aspects of our hotel enjoyable. Please don’t hesitate to ask for a quieter, garden-facing room next time. We’d love to welcome you back! 🌿🏨😊
Thanks for letting us know. We understand that street noise can be a bit of a bother sometimes. We hope you found other aspects of our hotel enjoyable. Please don’t hesitate to ask for a quieter, garden-facing room next time. We’d love to w… Show more
Reviewed: 11 September 2024 · Stayed in September 2024
Verified reviewTraditional Mexican architecture and proximity to the beach
The traditional Mexican architecture and proximity to the beach are two of our favorite features. We take pride in offering an authentic and relaxing environment just steps away from the sea. We hope you enjoyed your stay and we look forward to welcoming you back on your next visit! 🌊🏨
The traditional Mexican architecture and proximity to the beach are two of our favorite features. We take pride in offering an authentic and relaxing environment just steps away from the sea. We hope you enjoyed your stay and we look forwar… Show more