Reviews of Magic Xcacel Tulum 4 stars
Ave Balché Mz 8 Lote 12 Chemuyil, Q Roo, 77776 Chemuyil, Mexico
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Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewSecluded, quiet, romantic.
A little more rustic than advertised.? Pool wasn’t very inviting.
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewThis accommodation was absolutely fantastic! From the very beginning, Esther warmly welcomed us, provided all the information we needed, and proactively took care of everything. The property is stunning and impeccably maintained, with beautiful rooms, warm shower water, a pool, hammocks, bean bags, and more. The breakfast was delicious and always more than enough. We highly recommend having a car, as it makes exploring the surrounding area much easier. Overall, this is a fantastic place to stay, and we would recommend it to anyone. We’d love to come back ourselves! It’s the perfect choice for anyone looking to escape the hustle and bustle of Tulum and truly enjoy a relaxing vacation.
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Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewBeautiful little jungle hotel - close to cenotes and Tulum. Unlike others we had no trouble finding it (use Google Maps). Very calm and quite with few rooms/bungalows. The rooms are exceptionally nice and has absolutely everything. The service from the host is very personal and nice; she is ready to help you with anything! Breakfast was the best we had in all our stays in Mexico!
Very little light in the room + be aware of no food being available except for breakfast 😊
Reviewed: 8 August 2024 · Stayed in August 2024
Verified reviewGood place to have the experience and the quiet of a jungle
Reviewed: 26 March 2024 · Stayed in March 2024
Verified reviewWe got a very warm welcome from the staff and given the birthday gifts. it was so lovely and cute, and made us happy. Luckily, we were alone as a family in the area. All the square was for us only, and we were enjoying it. The room was very clean and comfortable with two beds. Very tasty breakfast was served in the area near a pool. The hotel is situated in a forest, thus it was peaceful time. The design is amazing.
The only one uncomfortable thing we got was connected with a destination of the hotel. It was not so easy to find a right turn from the main road. It would be good to provide a very detailed instruction how to reach out the hotel.
Reviewed: 27 December 2023 · Stayed in December 2023
Verified reviewIt seems to be a nice village in the jingle. Far from noises and we had the whole place to ourselves. Hist was friendly and tried his best- however they were totally not prepared.
We stayed 2 nights and both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water!) at all and no light, no fans. The place seems to be a bit abandoned and dirty (old leaves in the pool and on the floors; dirty showers). The location is very difficult to be found ( the only sign was broken in the row next to the road, the road is unpaved and uneven, you risk harming your car! It also ends with a ride through the jungle with wild dogs accompanying you. Our house had a broken door lock so we were not able to close it during the day when we were out. The bed linen have really bad smell and with no AC (or fan) everything was very wet and filthy after the night. The breakfast was not enough even for the kids (two toasts per person and some slices of fruits with tiny amount of jam, honey). The pool was really dirty and with cold water that was straight from the well hence the color was not transparent and the smell was bad. Unfortunately quite a dissatisfying and disappointing stay :( not like on pictures.
Reviewed: 14 June 2023 · Stayed in May 2023
Verified reviewvery nice place in the jungle, with great staff which always helped you out. best stay we had in Mexico!
Reviewed: 6 June 2023 · Stayed in April 2023
Verified reviewReviewed: 6 June 2023 · Stayed in April 2023
Verified reviewReviewed: 29 April 2023 · Stayed in April 2023
Verified reviewsmall complex of hair 6 rooms with a nice pool. set in the jungle itIs incredibly peaceful and close to nature with some music from the bar/restaurant area. friendly and helpful staff.
the access to bumpy and google maps is incorrect - when close by (2 mins away) it’s the next left off the bumpy/sandy road - not the one on google :)
Reviewed: 25 March 2023 · Stayed in March 2023
Verified reviewReviewed: 30 January 2023 · Stayed in January 2023
Verified reviewReviewed: 26 September 2022 · Stayed in September 2022
Verified reviewThe hotel is an oasis in the jungle. Beautiful property and well maintained. THere are numerous cenotes nearby and the hotel provides bikes to visit them. Many of them are free and just known by the locals.
The hotel is a bit of a challenge to find. Google Maps will send you in the wrong direction. More signage would be helpful.