Reviews of Naay Boutique Hotel Holbox 5 stars

⭐️⭐️⭐️⭐️⭐️ A Magical Birthday Getaway at Naay Boutique Hotel We had an absolutely wonderful stay at Naay Boutique Hotel in Holbox. Although we booked through Booking, which overpromised and overcharged for extras the hotel itself wasn’t even aware of, the Naay team went above and beyond to resolve everything. They were flexible, communicative, and took full responsibility, ensuring my husband and I could still enjoy a magical weekend for his birthday. The hotel itself exceeded our expectations: 🌅 Room View: Truly spectacular—waking up to that view was unforgettable. 🍴 Food: Very tasty and freshly prepared. 🤝 Staff: Friendly, attentive, and efficient—the kind of service that makes you feel cared for. 🌊 Location: Perfectly set away from the hustle and bustle of town, yet only a 5-minute walk to the bay with bioluminescent plankton. Because of this, we could experience the magic of the glowing water on our own, without a tour, and still had time for the three-island tour and whale shark excursion. Naay Boutique Hotel turned what could have been a stressful situation into a seamless, memorable celebration. Highly recommend this hidden gem if you’re looking for a place that values its guests and offers both tranquility and adventure.

A relaxed vibe. Some very friendly staff. The rooms. The pool. Breakfast.

I had to move rooms on the second day, and was told that I had no room until my new room was ready. Fairly expensive menu and very expensive local wine.

The amenities are cool and very comfortable. Quick access to a clean and quiet beach, although beach club has nothing beyond some beds on the sand. Rooms are very nice and clean. The pool was quite relaxing.

This was my third time there, it has become a yearly tradition with my wife. This time I am very disappointed on the service. Management has clearly changed and the experience is not the same for a Hotel that competes on pricing vs other even newer boutiques concepts on the island. Staff promises to check on whatsapp chat constantly but 40 minutes later you get a reply. We found a huge alacran in the room and they say nothing to help. Check out experience was terrible, 30 minutes spent there, we almost lost out ferry due to this. They said they need to check the room to let you go and they spend a lot of time doing this. The food at the restaurant is not worth the price. The pizza is similar of the one you can buy at supermarket on the fridge. Breakfast included though was very complete and delicious. The pricing vs the original booked was changed as well with no reason, the booking price from the app was not respected.

We booked with booking and got in the offer free airport transfer, bottle of wine and 15% reduction on food and drinks. WE GOT NOTHING, there answer was : IT WAS A BOOKING PLATFORM ERROR, UNFORTUNATELY THE HOTEL DOES NOT HAVE TRANSPORTATION INCLUDED, BUT WE CAN HELP YOU SCHEDULE IT WITH AN EXTERNAL AGENCY AT A COST

Isaac was very helpful and friendly staff

Staff go out of their way for you. The restaurant staff were always so friendly and tried helping with room service when my mum wasn't feeling well. The desk staff asked if there were any special occasions when we checked in and I mentioned it was my birthday the following week, I got a surprise cake on my last day there! Swimming pool lovely and different. Hotel next to the beach and walking distance to the bioluminescent areas.

That I couldn't stay longer.

The pool area is nice and this is what they feature in most of their pictures. No real complaints here. If you're looking to catch some sun, be advised that there are only 5 beds that actually get some sun in the afternoon. The room was spacious and clean and the bed was comfortable. The staff were friendly.

We stayed here for New Year. Of the 3 restaurants on the property, only 1 was open. They had the same 4 people working there from breakfast until the end of the final dinner shift at night. They were friendly enough, but having someone work 12-14 hours a day just doesn't seem reasonable. We had lunch in the restaurant once, it took forever to get a pizza. We also tried dinner and ordered croquettes as appetizer. They arrived frozen. When we complained, the manager promptly brought out a new dish... also frozen. The food just wasn't good. Do yourself a favor and walk down the beach to Nomade. We went there for lunch and dinner for the remainder of our stay. We expected just a lot of staff were off for the holiday period and the entire property was running on a skeleton crew. We had a room with a "private" pool, but it was just next to the bridge that everyone passes. We only used it once, late at night, because otherwise it would have felt way too awkward with people walking by. The beach area was deserted and was not worth visiting. The beach bar was closed. The internet was poor. Like most places on Holbox, they use Starlink, but I guess they have the cheapest option available. 0.5-2 Mbps per device (at best) and it very regularly disconnected. It rained for one afternoon prior to our visit here and it basically is impossible to get to the hotel without using one of the ATV taxis. The entire island floods, with extremely large puddles blocking off any pedestrian/biking access. We REALLY underestimated just how bad it gets. Puddles 5-8 meters long, 5 meters wide, 30-50 cm deep. On NYE we set out for dinner in another hotel, a couple hundred meters away, but had to return and get a taxi because of the flooding.

The room and the grounds are as seen in the photos and very nice. The location is as expected, as far away from town as possible so very peacefull (be sure to have cash for the 350 pesos taxi each way).

The food was pretty poor. They have a pizza oven lit everyday but they don't use it for cooking pizza, instead you get a frozen one cooked in a kitchen oven with a soggy top. The pools were all very cold.

Staff was friendly and eager to please. Location was great to see sunset, but quite far from city center. Pool is very nice.

Acoustic isolation was bad. Family placed in the room next to ours was very rude and noisy and we could hear everything - including hair dryer at 01am. Breakfast literally only includes coffee as beverage (if you dont drink it, need to pay for something else)

This hotel was the best part of my entire vacation! The property is absolutely breathtaking. The staff are so helpful and patience. They will escort you to your room, show you how to use the amenities around the property and will assist in any way they can. The property is the last resort of that side of the island and it is so serene and picturesque. The breakfast was so fresh and delicious and I loved having the company of the iguanas running around (They wont bother you at all I promise)

I can't think of anything I didn't like at this property. The only downside is the distance from the property to the main city area of the island. You can walk it, but you will need to be prepared to walk at least 20 minutes. Taking taxis will be expensive so if you can bike or rent a cart yourself to save some money. Bring plenty of water/snacks with you before you check in.

Location

Mosquitos

The room was clean. The hotel is located right on the beach.

We booked online via booking.com. We wanted to edit our stay as there was a hurricane in place. We could not rebook or refund our stay. This was a huge hassle calling the facility for updates and, in return, received little information. We paid for our hotel stay in full via booking.com before traveling. Upon arrival to the hotel, we were informed of a $500 US dollar nature fee plus a 5,000 peso room tab. Both mandatory to check in. When they say breakfast included, that means you get one of three choices. The same three choices your entire stay. Plus, you are served, so be prepared to tip. Your free breakfast isn't truly free. The hotel claims to have bikes on site for guests. After requesting to rent bikes twice during our stay, the front desk finally informed us that the bikes are not up to working conditions. Please see the attached picture of the rusty bikes. We booked the private Plunge Pool room. This private pool has a very bright light shining on the pool 24/7. The pool connects to a very busy path located in the center of the resort. Many people/staff members passed during our pool soak. This made the experience uncomfortable. Please see the attached picture of the pool to show proximity to the walking path. During our stay, the resort began construction work outside of our room around 9am. The worst part of our stay was the morning the resort fumigated right outside of our bedroom without warning. Our entire room was filled with gray fumes. I asked the front desk what was going on, and they informed us it was for the mosquitos. We had to open the patio door and prop our room door open with the trash can to attempt to ventilate the room. Please see the attached pictures. Also, compare visibility to the previous pool picture. Both pool pictures are taken at approximately the same time of day, just obviously on different days. For the price you pay to stay here it is not worth it. We look forward to visiting Isla Holbox again.

Outdated hotel and super expensive for what it is mich better to stay at nomade where service staff and food are nothing to compare

Service

Keys were tricky to make them work

Very pleasant stay. Spacious clean rooms with great facilities. Good breakfast, lunch and dinner. Swimming pool is great. Beach is right at the hotels doorstep. Friendly staff. Helpfull with everything.

Nothing to complain about

The hotel was beautiful. The beach was nice and secluded.

It was very far away from everything. There were no help from the hotel to get to the city. The restaurant was not good so we went away from the hotel 2 times a day to eat. Which is a shame cause we came to stay in the hotel and relax.

Everything since we put a foot on the property until the day we left we have an amazing time. Service was amazing staff was great love it. I didn’t want to back to USA truly

The property had potential but felt abandoned. Restaurants weren’t open. Service took so long bc low staff- I think we were there out of season it just felt like a it was abandoned and everyone left but left a slight mess behind.

Feeling very isolated in not a good way.

I must admit, that my visit in Naay Boutique Hotel Holbox for my birthday was very nice till I have discovered on the ferry back home, that me and my friend were robbed in the hotel room. One of the hotel staff who filled mini bar in our room, has stolen 700USD from my wallet and 100USD from my friend’s wallet. Both wallets were kept safely in the suitcases in wardrobe. We were convinced, that such a situation in 5 stars hotel wouldn't be possible, but unfortunately it has happened in NAAY BOUTIQUE Hotel Holbox on 22nd of March this year. It is impossible to have staff in the hotel who steal money, who steal anything from the guest’s room. I have informed immediately the hotel management about this situation and I received message from the hotel management ....15 days later: "Hello, good morning, no refund or compensation applies because the chata reading has not shown any extra income to the room." Unfortunately someone from hotel management is lying. When we checked in, we decided to changed the room from grand floor to the second floor. In our new room, the mini bar was empty. So please explain to me, how possibly mini bar in my room which was empty while I arrived, few hours later was full?? Who did it? Probably the Holbox ghost, because according to hotel management, no one entered my room. They forgot about another accident as well, that during my visit the key system didn't work correctly, my key didn't work either and I had to ask receptionist to open my room with his master key....., but of course "the chata reading has not shown any extra income to the room".

Lies, lies and lies. If general management of the hotel treats costumers this way, we can not expect any better behave from staff who just clean rooms or fulfill mini bars. Don’t you agree? This situation proves, that no one can feel SAFE in this hotel. What do we expect from vacations as tourists apart from sun and the nice beach? Safety and comfort. Unfortunately you don't find it in Naay Boutique Hotel Holbox.