A window of wasn’t closing properly and it was noisy some nights. Mattress was a bit too soft (for my preference).

Gorgeous beach, wide variety of food

Stayed in February 2025

Bad smell when we ran water in the bathroom sick

Beach. Coffee close to the rooms

Stayed in January 2025

The beds are hard and there is no privacy in the bathroom as it has no door. The specialty restaurants reservation system doesn’t work. Getting reservations requires getting up early, lining up for long periods with very few options suitable for dining with children. And yet, the restaurants were often half empty at 6:30 and 7. Not a good system when you travel with family. Furthermore there aren’t 5 restaurants as advertised, there are three that change their menus on different evenings. Some of the kids club facilities really need addressing too. The activities are limited , the mini golf course is in terrible shape, the arcade is virtually impossible to set and start independently. The ping pong tables are outdoors where you are constantly chasing stray balls requiring you to go to the middle of an outer patio, down some stairs and run around on the property to retrieve. All in all, the kids facilities should not be taken seriously.

There were many things we liked, but overall what is needed is communication about the amenities and programs of the resort. You are not provided with any information. Food was relatively good, though often not very hot. Great selection of pools. Fabulous Mexican night and good entertainment shows and staff. Drinks were ok. It’s a beautiful property with a loyalty club who get major preferential treatment over all other resort members leaving some services feeling like you were second class

Stayed in February 2025

Food options were limited due to renovations and poor reservation system for specialty restaurants

Stayed in November 2024

Amenities food kids activities

Stayed in January 2024

Beach lounge chairs not very comfortable and there is no side table to put your drink on, therefore every time you picked up your drink, you got sand on yourself. Restaurant staff stood around a lot looking at their phones, almost every morning I had to get up and get my own coffee and sometimes silverware. I’ve stayed here before when it was just a Marival and everything was wonderful, now that it is emotions it just seems like they’re cutting corners. I always look forward to the breakfast with people making fresh food now the only thing that they make for you are eggs otherwise everything else is premade.

the beach was wonderful! housekeeping was great and the fruit was amazing!

Stayed in May 2023

kids stuff

Stayed in April 2023

room 239 too far from common areas, no elevators, service t amalfi restaurant and la pergola restaurants much too fast

Stayed in April 2023

Hard to get reservations to restaurants.

Pool área

Stayed in April 2023

I was surprised that some could not get into the a la carte restaurants, seeing that many of them were only partly full.

Staff was always cheerful and positive. All areas were clean and well taken care of. Great service, the a la carte restaurants were all excellent!

Stayed in March 2023

It's not related to the hotel itself. It's more about the families that do not pay attention or don't take care about their children. One day, a child was doing poo in the pool. So our children couldn't continue playing.

The beach is cute. The personal is all the time close and doing a good service. The suites are good. And the food changes every day so all the time you can choose different options.

Stayed in March 2023

beds were uncomfortable

location, size, food, amenities, STAFF!

Stayed in March 2023

Check-in at arrival was poor. They gave me the wrong room keys twice. Had to do the long walk back to reception to correct it.

Buffet & drinks

Stayed in February 2023

Only thing if i had to pick something, then I'd say let people serve themselves water and tea coffee in the restaurant

I liked they had different pools: active noisy one, quiet adult only one and kids pool. Perfect. I don't want pumping music and inescapable entertainment on my holiday, so quiet pool very very grown up and perfect for catching up with my friends. Also range of food was amazing!!!!

Stayed in March 2023

There was a strange smell in our room, kind of a sewer smell. It wasn't there all the time and if we left the balcony doors open it was fine.

Beautiful location, beautiful clean well maintained buildings, friendly staff. We had a wonderful stay!

Stayed in February 2023

We were barely able to get one restaurant reservation, they said the reservations open up on Sunday mornings for the week. We got there on a Friday and everything was booked through our stay. I did end up getting a Sunday evening reservation at the Mexican restaurant and it was very good, but was disappointed to not have more restaurant options. Otherwise excellent stay!

The resort was really nice. The staff were very kind, I liked being able to swim in the pool and also walk right to the beach. The food was decent.

Stayed in February 2023

The buffet could improve its variety. It was hard to reserve at the speciality restaurants.

The staff was incredibly nice and constantly caring about the guests, specially Jesús, Ricardo, Dany, Michelle, Luis, David, Charly and Jazmín. They really made our stay fun and enjoyable. Definitely we wish to go back and see all of them. The hotel is in a clean and stunning beach, where every day is shiny. The water is great for playing.

Stayed in February 2023

kids shows should be offered earlier

location food entertainment meant

Stayed in January 2023

Room were small and no well maintained. No covid 19 measurements.

Facility is beautiful, food is good.

Stayed in January 2023

Over all the service was very good and the people were amazing, however the odd time there seems to be a little inconsistency.

Breakfast was very good especially at the Pergola. All of the AL cart restaurants were very good.

Stayed in February 2023

We only stayed 2 nights, so couldn't get into any of the specialty restaurants. The beds were comfortable, but the glass door to the toilet never closed tight..

Not a huge resort so easy to get around. Buffet food was fine.. lot's of options.

Stayed in January 2023

The beds were rock hard and not comfortable. The double beds are much smaller than a normal double and don’t fit two adults comfortably. We would have also liked if there were more snack places that were open later that overlapped with the dinner places. However, we also understand that the hotel was facing a hiring shortage and they were quite short staffed. They did an incredible job with the resources they had. We wished that there was free WiFi. Lastly, we really disliked being bombarded with time share/sales staff during check-in and orientation.

The staff were incredible and the food was excellent. There was quite a lot of variety each day with themed evenings in the main buffet. There was always something going on. The lounge had bad live music but the rest of the live music and entertainment was excellent.

Stayed in January 2023

room fridges were not replenished should be an all day fruit and snack eating restaurant children’s show should start earlier

on the ocean

Stayed in January 2023

We did not like the location of our room. we were above some working area, and the noise was constant, like some operating machine was on all the time.

Very good food. Heated pool.

Stayed in December 2022