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Reviews of Hotel Mazatlan This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Avenida Rafael Buelna 185, 82200 Mazatlán, Mexico

#32 of 88 hotels in Mazatlán

Guests' Choice

Review Score

Based on 44 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    8.3

  • Free Wifi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 28, 2025

    10
    Muy bonito
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Stayed in August 2025

  • Reviewed: May 1, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    I don't like having to step up to the bathroom without a grip bar.

    This is my fifth or sixth stay. The staff is always stellar, no matter how late I arrive. I am mobility impaired, and they serve the breakfast upstairs. The staff always retrieves my breakfast for me. Also, they are constantly cleaning.

    Stayed in April 2025

  • Reviewed: April 15, 2025

    10
    Exceptional
    • Couple
    • Queen Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Location was perfect. Walking distance to shops, food, and the Malacon.

    Stayed in April 2025

  • Reviewed: September 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    The breakfast could be improved.

    The location is AWAY from the loud nightclub area and fairly easy to find. The most important part of my many stays at this hotel is the STAFF! They are very friendly and helpful and very much want you to be happy. I am mobility impaired, and they did everything they could to help me with my belongings, and the next morning someone went upstairs for me to grab me a little breakfast. The breakfast isn't much, but it's better than an empty stomach. The staff is constantly cleaning and keeping busy, yet always ready to help with a friendly smile. This was my fifth stay at this hotel.

    Stayed in September 2024

  • Reviewed: August 3, 2024

    8.0
    amazing staff
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    they dont talk english a lot

    the location is walking distance to melacon,staff were amazing,breakfast good and the woman at the breakfast place needs a raise,amazing lady

    Stayed in July 2024

  • Reviewed: April 23, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Nice room Great gym, enough for most people Big pillow

    Stayed in April 2024

  • Reviewed: March 21, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was around not too far,& also it’s on a Main Street so it’s a safe area def recommend,& lastly the is someone watching the cars parked as well.

    Stayed in March 2024

  • Reviewed: December 27, 2023

    9.0
    Short-stay was great !!
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice small hotel, good price, you can walk to ATMs , soriana, taquerias, birria . Anything you need is close by just need taxi to go to the beach . Check in and out smooth .

    Stayed in December 2023

  • Reviewed: November 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking bad. Breakfast upstairs.

    Incredible staff! Very friendly and helpful. I will always go back.

    Stayed in November 2023

  • Reviewed: October 29, 2023

    10
    My stay at Hotel Mazatlan..
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very hard to find. Inadequate parking.

    Amazing staff. I arrived at 2:30am with a flat tire, and there was no parking available. Edgar at the front desk moved his own car to give me a spot. In the morning, another staff member called a tire store and arranged for them to bring a new tire and change it. While I waited in the lobby, I observed employees cleaning thoroughly. Everyone was friendly and forgiving of my bad Spanish.

    Stayed in October 2023

  • Reviewed: July 13, 2023

    8.0
    Goodyear stay, no problem
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The parking lot has notado enough spaces available

    Instalations good and very nice

    Stayed in July 2023

  • Reviewed: September 17, 2024

    4.0
    Good but ants on it
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Ants many of them

    Location

    Stayed in September 2024

  • Reviewed: April 15, 2024

    5.0
    So so stay in Mazatlan
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They charged me higher tarif that what they have displayed in the board.

    The location

    Stayed in April 2024

  • Reviewed: October 23, 2023

    7.0
    It could have been better
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There’s no elevator and the breakfast is very poor, just cereal, bread, coffee and apples

    The staff was friendly and it’s well located

    Stayed in October 2023

  • Reviewed: October 11, 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothings

    Stayed in October 2023

  • Reviewed: July 17, 2023

    2.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Name it

    Location

    Stayed in July 2023

  • Reviewed: July 16, 2023

    1.0
    Anonymous
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    just a place to sleep NOTHING ELSE Plutotv

    LOCATION

    Stayed in July 2023

  • Reviewed: April 16, 2023

    7.0
    It was as expected. Good value for your dollar and a comfortable place to stay on a budget.
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The property was as described by previous people who stayed here. Its not 5 star but if you read the comments and know what to expect, you will not be disappointed.

    Clean and comfortable.. A simple place to stay for someone on a budget. The location is good, as there are many nice places to eat and shop in the area. Its a good place to stay for a few nights. The staff is friendly.

    Stayed in April 2023

  • Reviewed: February 4, 2023

    6.0
    Unfortunately, it was just a room. There were no amenities to relax around except in your room!!!!
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 8 nights

    Little more variety.

    Breakfast was ok but very limited. For a long term stay, a little more variety would help. For what it was serving, the location was ok.

    Stayed in January 2023

  • Reviewed: January 31, 2023

    7.0
    a nice room on a very busy street
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    it’s located on a busy street and the street noise was pretty bad until late. we had to run the fan on the air conditioner in order to block it out.

    The room was well appointed, beds were comfy with extra blankets, nice towels. drinking water in the lobby. The gentleman who checked us in was very good about showing me how everything worked. It was easy walking distance to the beach and to the Soriana for groceries. lots of reasonable places to eat nearby.

    Stayed in January 2023

  • Reviewed: November 29, 2022

    7.0
    Friendly staff. Basic. Clean.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was on a Main Street. Breakfast was very sugary!! How about some boiled eggs and cheese?

    It was inexpensive. Good for one night passing through. 10 minute walk to the male on.

    Stayed in November 2022

  • Reviewed: September 16, 2022

    1.0
    Avoid Hotel Mazatlán.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 10 nights
    • Submitted from a mobile device

    Internet. They have 6 different sites 2 different passwords. I spoke to 3 different people about wifi not working. All they did was connect me to a different page and said, there it’s working. I was told the internet sometimes didn’t work. I had a signal booster outside my room door. Internet never worked during the day and sporadic early am in my room. I was always in their lobby for internet.i have an iPhone 12 and Mac Air. Was a very poor service. Sheets? Did not fit the bed. No bath mat to step out of the shower, wet tile slippery. The hotels was probably 20’%capacity. I was given a room facing a 6 lane highway to hear constant noise. No room service first 3 days, I was only asked what I needed. Two consecutive days a worker on the second floor cleaned items near the balcony edge and his spray products sprinkled my car with a wax substance that took 1/2 hour to remove. The bathroom was miniature. Might have been 12i inches between the sink and toilet. Past that space was the shower. No wash clothes. No hand towel. Only 2 bath towels provided. A rating of 1 is too high. I found an apartment to live in, left 5 days early and when checking out early I was asked if I was coming back. I didn’t expect money back for the 5 days I had remaining and was not offered either.

    Breakfast. I was never informed at checkin about breakfast. Four days later I discovered there was a breakfast on the 2nd floor. I was on the 1st floor.

    Stayed in September 2022

  • Reviewed: July 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: December 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2024

Showing 1 - 25

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