Avenida Rafael Buelna 185, 82200 Mazatlán, Mexico
#32 of 88 hotels in Mazatlán
Guests' ChoiceBased on 44 hotel reviews
8.6Cleanliness
8.6
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
8.7
Value for money
8.3
Free Wifi
6.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: August 28, 2025
Angie
MexicoEverything
Stayed in August 2025
Reviewed: May 1, 2025
Laura
United StatesI don't like having to step up to the bathroom without a grip bar.
This is my fifth or sixth stay. The staff is always stellar, no matter how late I arrive. I am mobility impaired, and they serve the breakfast upstairs. The staff always retrieves my breakfast for me. Also, they are constantly cleaning.
Stayed in April 2025
Reviewed: April 15, 2025
Daylene
United StatesLocation was perfect. Walking distance to shops, food, and the Malacon.
Stayed in April 2025
Reviewed: September 8, 2024
Laura
United StatesThe breakfast could be improved.
The location is AWAY from the loud nightclub area and fairly easy to find. The most important part of my many stays at this hotel is the STAFF! They are very friendly and helpful and very much want you to be happy. I am mobility impaired, and they did everything they could to help me with my belongings, and the next morning someone went upstairs for me to grab me a little breakfast. The breakfast isn't much, but it's better than an empty stomach. The staff is constantly cleaning and keeping busy, yet always ready to help with a friendly smile. This was my fifth stay at this hotel.
Stayed in September 2024
Reviewed: August 3, 2024
Hamadi
Netherlandsthey dont talk english a lot
the location is walking distance to melacon,staff were amazing,breakfast good and the woman at the breakfast place needs a raise,amazing lady
Stayed in July 2024
Reviewed: April 23, 2024
Sek
SingaporeNothing
Nice room Great gym, enough for most people Big pillow
Stayed in April 2024
Reviewed: March 21, 2024
Sandra
United StatesEverything was around not too far,& also it’s on a Main Street so it’s a safe area def recommend,& lastly the is someone watching the cars parked as well.
Stayed in March 2024
Reviewed: December 27, 2023
Ricela
CanadaNice small hotel, good price, you can walk to ATMs , soriana, taquerias, birria . Anything you need is close by just need taxi to go to the beach . Check in and out smooth .
Stayed in December 2023
Reviewed: November 9, 2023
Laura
United StatesParking bad. Breakfast upstairs.
Incredible staff! Very friendly and helpful. I will always go back.
Stayed in November 2023
Reviewed: October 29, 2023
Laura
United StatesVery hard to find. Inadequate parking.
Amazing staff. I arrived at 2:30am with a flat tire, and there was no parking available. Edgar at the front desk moved his own car to give me a spot. In the morning, another staff member called a tire store and arranged for them to bring a new tire and change it. While I waited in the lobby, I observed employees cleaning thoroughly. Everyone was friendly and forgiving of my bad Spanish.
Stayed in October 2023
Reviewed: July 13, 2023
Guillermo
MexicoThe parking lot has notado enough spaces available
Instalations good and very nice
Stayed in July 2023
Reviewed: September 17, 2024
Adrian
MexicoAnts many of them
Location
Stayed in September 2024
Reviewed: April 15, 2024
Sumit
IndiaThey charged me higher tarif that what they have displayed in the board.
The location
Stayed in April 2024
Reviewed: October 23, 2023
Anny
MexicoThere’s no elevator and the breakfast is very poor, just cereal, bread, coffee and apples
The staff was friendly and it’s well located
Stayed in October 2023
Reviewed: October 11, 2023
Michael
CanadaNothings
Stayed in October 2023
Reviewed: July 17, 2023
Robert
United StatesName it
Location
Stayed in July 2023
Reviewed: July 16, 2023
Robert
United Statesjust a place to sleep NOTHING ELSE Plutotv
LOCATION
Stayed in July 2023
Reviewed: April 16, 2023
Dora
MexicoThe property was as described by previous people who stayed here. Its not 5 star but if you read the comments and know what to expect, you will not be disappointed.
Clean and comfortable.. A simple place to stay for someone on a budget. The location is good, as there are many nice places to eat and shop in the area. Its a good place to stay for a few nights. The staff is friendly.
Stayed in April 2023
Reviewed: February 4, 2023
Long
CanadaLittle more variety.
Breakfast was ok but very limited. For a long term stay, a little more variety would help. For what it was serving, the location was ok.
Stayed in January 2023
Reviewed: January 31, 2023
Diane
United Statesit’s located on a busy street and the street noise was pretty bad until late. we had to run the fan on the air conditioner in order to block it out.
The room was well appointed, beds were comfy with extra blankets, nice towels. drinking water in the lobby. The gentleman who checked us in was very good about showing me how everything worked. It was easy walking distance to the beach and to the Soriana for groceries. lots of reasonable places to eat nearby.
Stayed in January 2023
Reviewed: November 29, 2022
Frances
CanadaIt was on a Main Street. Breakfast was very sugary!! How about some boiled eggs and cheese?
It was inexpensive. Good for one night passing through. 10 minute walk to the male on.
Stayed in November 2022
Reviewed: September 16, 2022
Tfeilner
United StatesInternet. They have 6 different sites 2 different passwords. I spoke to 3 different people about wifi not working. All they did was connect me to a different page and said, there it’s working. I was told the internet sometimes didn’t work. I had a signal booster outside my room door. Internet never worked during the day and sporadic early am in my room. I was always in their lobby for internet.i have an iPhone 12 and Mac Air. Was a very poor service. Sheets? Did not fit the bed. No bath mat to step out of the shower, wet tile slippery. The hotels was probably 20’%capacity. I was given a room facing a 6 lane highway to hear constant noise. No room service first 3 days, I was only asked what I needed. Two consecutive days a worker on the second floor cleaned items near the balcony edge and his spray products sprinkled my car with a wax substance that took 1/2 hour to remove. The bathroom was miniature. Might have been 12i inches between the sink and toilet. Past that space was the shower. No wash clothes. No hand towel. Only 2 bath towels provided. A rating of 1 is too high. I found an apartment to live in, left 5 days early and when checking out early I was asked if I was coming back. I didn’t expect money back for the 5 days I had remaining and was not offered either.
Breakfast. I was never informed at checkin about breakfast. Four days later I discovered there was a breakfast on the 2nd floor. I was on the 1st floor.
Stayed in September 2022
Reviewed: July 7, 2025
Franco
United StatesThere are no comments available for this review
Stayed in July 2025
Reviewed: December 30, 2024
Lalo
MexicoThere are no comments available for this review
Stayed in December 2024
Showing 1 - 25
Marrakesh, Morocco
Äkäslompolo, Finland
Le Rozier, France
Sayward, Canada
Znojmo, Czech Republic
Providencia, Colombia
Saint-Jean-Pied-de-Port, France
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content