The grounds are absolutely beautiful and very well kept. It felt like an Oasis. The staff is top tier as well.

Stayed in June 2025

During our stay we did not have any issues to bring up.

The property sit beautifully in a jungle like experience. We loved how the pool ran from the from of the property all the way to the back. The staff was super friendly and very responsive to any and all of our request and needs. We absolutely loved how responsive the messages were from the front desk staff starting way before our trip all the way after our stay.

Stayed in May 2025

No complaints

I stayed her for my mom’s and I birthday in February and had the best stay. The whole staff was amazing. They all treated us so kindly. Hotel is just about 25/30 min away from the beach area. The hotel will call your taxi. My best stay to date. I also love the extra activities they provided

Stayed in February 2025

The pool in the room wasn't heated, so we couldn't enjoy the room pool, but it was still beautiful

The hotel was beautiful and relaxing. Very peaceful and was able to enjoy our time together at the beautiful pool. Very clean atmosphere and the pool. Everyone was nice . I will be returning next year

Stayed in March 2025

There was nothing we didn't like. Everything was great!

The room was beautiful!! The staff were amazing!

Stayed in March 2025

One thing to keep in mind is the location—the hotel is about 15-20 minutes from both downtown and the beach. Tulum taxi fares are quite expensive, ranging from $30-$40 USD per ride during the day and $40+ USD on weekend nights. We used a scooter during the day, but due to the bumpy roads, we opted for taxis at night. This was something we were aware of before booking, so it wasn’t a surprise. The biggest downside was the room’s humidity, which is likely due to Tulum’s climate, but it was made worse by the indoor pool (we had the room with a pool inside the room). Unfortunately, the pool water was cold and not very clean, so we didn’t use it. Another inconvenience was the outdoor shower—it only provided hot water for about five minutes, so we had to take quick showers to ensure the next person had hot water.

We had a wonderful stay at this beautifully designed property, which features unique touches that make it stand out. The front desk staff were amazing—they helped us with scooter rentals, dinner reservations, and anything else we needed. Every staff member we interacted with was kind and welcoming. The morning yoga classes were a lovely touch, and the massage at the spa was incredible!

Stayed in March 2025

There was not a single thing that we did not like in Milam

It’s a serene place with Great service and several programs like Yoga, Pilate etc. staff is extremely good. Special mention to Ara and Jay at the front desk. Not to forget Daniele at the Bar.

Stayed in March 2025

Everything was great!

Beautiful hotel with an amazing pool. Comfortable beds, great restaurant, friendly and attentive staff.

Stayed in March 2025

Everything, the vibe, the nature, the cocktails, very pretty clean and very kind staff and helpful

Stayed in March 2025

Flawless. Everything was perfect.

Stayed in March 2025

Loved everything

The food was great the staff was really helpful and hands on with me and my friends the property looked just how it looked online everything was 10/10

Stayed in February 2025

Everything!

Stayed in February 2025

We stayed for Valentine's Day, and it was the perfect choice for the occasion. The rooms and the property were amazing overall. The staff was incredibly helpful and friendly.

Stayed in February 2025

We read a lot of reviews where people mentioned that the food and drinks were expensive, but honestly, we found the prices to be the same as any other high-end bar or lounge in the Tulum beach area. We didn’t really notice a difference, and it definitely wasn’t a deal breaker for us. The food at Milam was delicious, fresh, and totally worth it. (But if you want to save money on food - there are much cheaper places to eat in downtown.) Another common complaint we saw was about taxis being expensive—but let’s be real, Tulum’s taxi rates are standard across the board, and there’s not much room for bargaining anyway. The taxi system here is just what it is, and if you’re coming to Tulum (which is an expensive destination in general), it’s something to factor into your budget. Complaining about it doesn’t really make sense. Overall, these weren’t issues for us, and they didn’t take away from the incredible experience we had at Milam!

Gosh, Hotel Milam was beyond what we expected. The moment we walked in, it felt like stepping right into a dream. The pictures don’t do this place justice—you truly have to be there in person to experience how lavish and thoughtfully designed it is. Our villa was absolutely stunning. Exceptionally clean, beautifully designed, and the highlight was the personal pool with a forest view, and various options for mood lighting. We could not get enough of it. The open-air shower was pure magic. Showering under the sky, surrounded by nature, was an experience in itself. Every little detail felt intentional, making it one of the most luxurious stays we've ever had. The highlight, though, was the concierge service on WhatsApp. Jay and Ara are just brilliant with the guests! We just had to send a message, and whatever we needed was sent to our room promptly. They helped us book taxis, made restaurant reservations, and even gave us directions and suggestions in real time. We are so thankful. But what made the real difference for us were the activities at the property. We tried the ice bath, the yoga sessions, and even the temazcal—and I’m so glad we did. There was so much to do that we never even felt like leaving the hotel. The food was delicious as well. The breakfast, the restaurant, the fresh ingredients—everything was top-notch. Try the Pina Colada!!! Honestly, if you’re thinking about booking—just do it. Milam is pure magic. ✨

Stayed in February 2025

The pool in the room wasn’t hot enough

The staff was amazing the place is gorgeous they really care about every detail they gave us a thoughtful welcome drink.

Stayed in February 2025

Beautiful location filled with so much beautiful scenery. The staff were very accommodating and the restaurant food was delicious.

Stayed in January 2025

Quiet, excellent food quality

Stayed in November 2024

The restaurant menu was not updated and they were short on lots of items and ingredients. The check in requires a deposit that has to be on credit card or cash, no debit card accepted, but there is no prior notification about that to be prepared.

The intimacy, ambiance, rooms were spacious, clean and comfortable. Great treat by all personnel. The communication is awesome and the staff is always looking to make sure your experience is memorable.

Stayed in November 2024

Loved Everything

The pictures do not do this place any justice, the hotel is absolutely beautiful. The staff was absolutely amazing, and the receptionist went above and beyond to ensure that my friends and I was taken care of.

Stayed in November 2024

Nothing. No complaints.

The hotel was perfect, zero complaints. The vibe, the design, the pool in the middle of the hotel, the walking paths throughout, the privacy, the outdoor shower in the rooms, and most of all, the pool INSIDE the room. Already looking for dates to rebook. Will be back.

Stayed in November 2024

Such a beautifully designed space. Everywhere you look is breathtaking.

Stayed in October 2024

The staff were very helpful and polite. Ara and Eugene were amazing.

Stayed in October 2024

If they had beach front

The pool in the houses

Stayed in September 2024

Nothing, it was a great stay!

The ambiance was very relaxed and melted my stress away

Stayed in September 2024