Reviews of Hotel Milam 5 stars
Calle 2 sur entre calle 10 y avenida 5 bis Sur, Region 12 Manzana 896 Lote 001, 77760 Tulum, Mexico
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Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe grounds are absolutely beautiful and very well kept. It felt like an Oasis. The staff is top tier as well.
Thank you so much for your kind words! We're delighted to hear that you enjoyed the beauty of our grounds and felt the peaceful oasis we aim to create. Our team takes great pride in providing top-tier service, and your recognition means the world to us. We look forward to welcoming you back to Hotel Milam soon!
Thank you so much for your kind words! We're delighted to hear that you enjoyed the beauty of our grounds and felt the peaceful oasis we aim to create. Our team takes great pride in providing top-tier service, and your recognition means… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe property sit beautifully in a jungle like experience. We loved how the pool ran from the from of the property all the way to the back. The staff was super friendly and very responsive to any and all of our request and needs. We absolutely loved how responsive the messages were from the front desk staff starting way before our trip all the way after our stay.
During our stay we did not have any issues to bring up.
Dear Nicolas, Thank you so much for your kind words and for sharing your experience. We’re truly happy to hear you enjoyed the jungle atmosphere, the design of the pool, and the attentiveness of our team — from pre-arrival to post-stay. It was a pleasure having you with us, and we hope to welcome you back to Milam very soon. Warm regards, Guillermo Guerrero
Dear Nicolas, Thank you so much for your kind words and for sharing your experience. We’re truly happy to hear you enjoyed the jungle atmosphere, the design of the pool, and the attentiveness of our team — from pre-arrival to post-stay. I… Show more
Reviewed: 20 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in February 2025
Verified reviewI stayed her for my mom’s and I birthday in February and had the best stay. The whole staff was amazing. They all treated us so kindly. Hotel is just about 25/30 min away from the beach area. The hotel will call your taxi. My best stay to date. I also love the extra activities they provided
No complaints
Dear Shan, Thank you for your amazing review! We are so happy to hear you had the best stay with us for your and your mom's birthday in February. It's wonderful to know that our whole staff treated you so kindly. We're also glad you found it easy to get to the beach area with our taxi service and that you loved the extra activities we provided. We are delighted to be your best stay to date! We hope to welcome you back to Milam again soon. Warmly, The Milam Team
Dear Shan, Thank you for your amazing review! We are so happy to hear you had the best stay with us for your and your mom's birthday in February. It's wonderful to know that our whole staff treated you so kindly. We're also gl… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in March 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewProperty was excellent. It was spotless the rooms are out of this world.
Staff from the restaurant were seen to be making fun of other hotel guests. Felt uncomfortable around them. However staff at the reception area were lovely.
Dear Roisin, Thank you for your review. We're glad to hear that you found Hotel Milam beautiful and clean, and that you were impressed with the hotel rooms. However, we are very sorry to hear about the behavior of some of our restaurant staff. It is unacceptable for staff to make fun of our guests, and we apologize if this made you feel uncomfortable. We will address this issue with our team to ensure that all our guests are treated with the utmost respect and courtesy. We are pleased to hear that you found the staff at the reception area to be lovely. We appreciate your feedback, as it helps us to improve our services. We hope to have the opportunity to welcome you back to Hotel Milam in the future and provide you with a flawless experience. Sincerely, The Milam Team
Dear Roisin, Thank you for your review. We're glad to hear that you found Hotel Milam beautiful and clean, and that you were impressed with the hotel rooms. However, we are very sorry to hear about the behavior of some of our restaura… Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewThe hotel was beautiful and relaxing. Very peaceful and was able to enjoy our time together at the beautiful pool. Very clean atmosphere and the pool. Everyone was nice . I will be returning next year
The pool in the room wasn't heated, so we couldn't enjoy the room pool, but it was still beautiful
Dear Regina, Thank you for your lovely review! We're thrilled you found Hotel Milam beautiful and relaxing, and that you enjoyed your time together at our peaceful pool. We're also delighted you found our atmosphere clean and that you experienced our team as nice. We're truly looking forward to welcoming you back next year! We appreciate your feedback regarding the temperature of the in-room pool. We understand your disappointment that it wasn't heated to your preference. We'd like to explain that we maintain a standard temperature for the pools in our villas, which is room temperature. We hope this explanation helps, and we're glad that even though you couldn't use the in-room pool to its full potential, you still found it beautiful. We look forward to seeing you again next year! Sincerely, The Milam Team
Dear Regina, Thank you for your lovely review! We're thrilled you found Hotel Milam beautiful and relaxing, and that you enjoyed your time together at our peaceful pool. We're also delighted you found our atmosphere clean and that … Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewThe room was beautiful!! The staff were amazing!
There was nothing we didn't like. Everything was great!
Dear Lauren, Thank you for your enthusiastic review! We're absolutely thrilled you found your room at Hotel Milam nothing short of amazing. We're delighted you appreciated the room's beauty and the exceptional service from our staff. It's wonderful to hear that everything was great and that there was nothing you didn't like! We truly appreciate your strong recommendation to "Please BOOK!" and we hope to welcome you back to Hotel Milam for another amazing stay in the future. Sincerely, The Milam Team
Dear Lauren, Thank you for your enthusiastic review! We're absolutely thrilled you found your room at Hotel Milam nothing short of amazing. We're delighted you appreciated the room's beauty and the exceptional service from our… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewWe had a wonderful stay at this beautifully designed property, which features unique touches that make it stand out. The front desk staff were amazing—they helped us with scooter rentals, dinner reservations, and anything else we needed. Every staff member we interacted with was kind and welcoming. The morning yoga classes were a lovely touch, and the massage at the spa was incredible!
One thing to keep in mind is the location—the hotel is about 15-20 minutes from both downtown and the beach. Tulum taxi fares are quite expensive, ranging from $30-$40 USD per ride during the day and $40+ USD on weekend nights. We used a scooter during the day, but due to the bumpy roads, we opted for taxis at night. This was something we were aware of before booking, so it wasn’t a surprise. The biggest downside was the room’s humidity, which is likely due to Tulum’s climate, but it was made worse by the indoor pool (we had the room with a pool inside the room). Unfortunately, the pool water was cold and not very clean, so we didn’t use it. Another inconvenience was the outdoor shower—it only provided hot water for about five minutes, so we had to take quick showers to ensure the next person had hot water.
Dear Hyun, Thank you for your detailed review! We're delighted to hear you had a wonderful stay at Hotel Milam and appreciated our beautifully designed property and excellent service. We're especially pleased that our front desk staff were helpful with scooter rentals, dinner reservations, and other needs, and that you enjoyed the morning yoga classes and spa massage. We'll be sure to pass along your compliments to the team. We appreciate your honest feedback regarding the location and the associated taxi fares. We understand that the distance from downtown and the beach can be a consideration for some guests, and we’re glad you were aware of this before booking. We also appreciate your feedback on the room's humidity and the indoor pool. We understand that Tulum's climate can contribute to humidity, and we will look into ways to mitigate this issue. We apologize that the pool water was cold and unclean, and we will address this immediately to ensure a better experience for future guests. We also appreciate you bringing the issue with the outdoor shower's hot water to our attention. We will investigate this and take steps to ensure consistent hot water availability. Your feedback is valuable to us, and we will use it to improve our services and facilities. We hope to have the opportunity to welcome you 1 back to Hotel Milam in the future and provide you with an even better experience. Sincerely, The Milam Team
Dear Hyun, Thank you for your detailed review! We're delighted to hear you had a wonderful stay at Hotel Milam and appreciated our beautifully designed property and excellent service. We're especially pleased that our front desk s… Show more
Reviewed: 22 March 2025 · Stayed in February 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewIt’s a serene place with Great service and several programs like Yoga, Pilate etc. staff is extremely good. Special mention to Ara and Jay at the front desk. Not to forget Daniele at the Bar.
There was not a single thing that we did not like in Milam
Dear Naman, Thank you for your wonderful review! We're thrilled to hear that our great service made your holiday so relaxed and comfortable at Hotel Milam. We're delighted you found our property serene and enjoyed our programs like Yoga and Pilates. We're especially pleased that you highlighted the excellent service provided by our staff, with special mentions to Ara and Jay at the front desk, and Daniele at the bar. We will be sure to pass along your kind words. It's fantastic to know that there was not a single thing you disliked about Milam! We appreciate you taking the time to share your positive experience and hope to welcome you back again soon. Sincerely, The Milam Team
Dear Naman, Thank you for your wonderful review! We're thrilled to hear that our great service made your holiday so relaxed and comfortable at Hotel Milam. We're delighted you found our property serene and enjoyed our programs lik… Show more
Reviewed: 19 March 2025 · Stayed in February 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewBeautiful hotel with an amazing pool. Comfortable beds, great restaurant, friendly and attentive staff.
Everything was great!
Dear Patrick, Thank you so much for your "feels like paradise" review! We're thrilled you enjoyed your stay at Hotel Milam. We're delighted you found our hotel beautiful, our pool amazing, our beds comfortable, our restaurant great, and our staff friendly and attentive. We're especially happy to hear that everything was great! We appreciate you taking the time to share your positive experience, and we hope to welcome you back to Hotel Milam again soon. Sincerely, The Milam Team
Dear Patrick, Thank you so much for your "feels like paradise" review! We're thrilled you enjoyed your stay at Hotel Milam. We're delighted you found our hotel beautiful, our pool amazing, our beds comfortable, our resta… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewEverything, the vibe, the nature, the cocktails, very pretty clean and very kind staff and helpful
Dear Sarah, Thank you so much for your wonderful review! We're thrilled you enjoyed everything about your stay at Hotel Milam, from the vibe and nature to the cocktails, cleanliness, and the kindness of our helpful staff. We truly appreciate your kind words and hope to welcome you back to Milam again soon. Sincerely, The Milam Team
Dear Sarah, Thank you so much for your wonderful review! We're thrilled you enjoyed everything about your stay at Hotel Milam, from the vibe and nature to the cocktails, cleanliness, and the kindness of our helpful staff. We truly app… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewFlawless. Everything was perfect.
Dear Arsho, Thank you so much for your flawless review! We're absolutely delighted to hear that everything was perfect during your stay at Hotel Milam. We truly appreciate you taking the time to share your experience. We hope to welcome you back again soon! Sincerely, The Milam Team
Dear Arsho, Thank you so much for your flawless review! We're absolutely delighted to hear that everything was perfect during your stay at Hotel Milam. We truly appreciate you taking the time to share your experience. We hope to welco… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewThe food was great the staff was really helpful and hands on with me and my friends the property looked just how it looked online everything was 10/10
Loved everything
Dear Deabre, Thank you so much for your incredible review! We're absolutely thrilled to hear that you had the "best 2-day vacation ever" at Hotel Milam, especially during your Valentine's Day celebration. We're delighted that you enjoyed our food, that our staff was helpful and hands-on with you and your friends, and that the property looked just how it appeared online. We're especially happy to hear it was a 10/10 experience for you, and that you found it to be the perfect romantic getaway. We truly appreciate your kind words and hope to welcome you and your friends back to Milam again soon for another unforgettable celebration! Sincerely, The Milam Team
Dear Deabre, Thank you so much for your incredible review! We're absolutely thrilled to hear that you had the "best 2-day vacation ever" at Hotel Milam, especially during your Valentine's Day celebration. We're delig… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewEverything!
Dear Michelle, Thank you for your wonderful review! We're so happy to hear you enjoyed everything about your stay at Hotel Milam. We appreciate you taking the time to share your experience, and we hope to welcome you back again soon! Sincerely, The Milam Team
Dear Michelle, Thank you for your wonderful review! We're so happy to hear you enjoyed everything about your stay at Hotel Milam. We appreciate you taking the time to share your experience, and we hope to welcome you back again soon! … Show more
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewWe stayed for Valentine's Day, and it was the perfect choice for the occasion. The rooms and the property were amazing overall. The staff was incredibly helpful and friendly.
Dear Orday, Thank you so much for your kind words and your wonderful review of Hotel Milam! We're absolutely delighted that you chose us for your Valentine's Day celebration and that you found it to be the perfect choice. We're thrilled you enjoyed the amazing rooms and property overall. We strive to create a truly special and memorable experience for all our guests, and it sounds like we achieved that for you. We're also very proud of our staff and so happy to hear they were incredibly helpful and friendly during your stay. We hope to welcome you back to Hotel Milam again soon for another special occasion, or just a relaxing getaway! Sincerely, The Milam Team
Dear Orday, Thank you so much for your kind words and your wonderful review of Hotel Milam! We're absolutely delighted that you chose us for your Valentine's Day celebration and that you found it to be the perfect choice. We'r… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewWe stayed one week. The pool, the whole hotel is very cool and an absolute feel good area. Bed was comfortable The staff is very friendly but besides the concierge personal is not always capable to fulfill the needs (restaurant)
Thru the pool in the room you have to sleep with 21degree Celsius or less Beer costs more than in European top class hotels with night prices of 1000usd we paid less for better drinks… All prices getting topped up on default by 20% service charges Yoga classes etc costs extra (intransparent before) Neighbors building new villas so you should expect some construction sounds Some things are really low cost advertising (umbrellas, towels…) In the villas I think maintenance is needed very soon, some rust is already visible…
Dear Philipp, Thank you for your feedback on your recent stay at Hotel Milam. We appreciate you acknowledging the positive aspects of your stay, such as the beautiful pool area and the comfortable bed. We are also glad you enjoyed the friendly service from our staff. We understand your concerns regarding the pricing of certain amenities and services. We strive to offer a high-quality experience and believe that the pricing reflects the exceptional service and amenities we provide. Regarding the construction sounds, we apologize for any disturbance this may have caused during your stay. We are committed to minimizing any disruptions to our guests' experience. We also appreciate your feedback regarding the maintenance of the villas. We will address these concerns and ensure that any necessary maintenance is promptly carried out. We value your feedback and will use it to continuously improve our guest experience. We hope to have the opportunity to welcome you back to Hotel Milam in the future and provide you with an even more exceptional stay. Sincerely, The Milam Team
Dear Philipp, Thank you for your feedback on your recent stay at Hotel Milam. We appreciate you acknowledging the positive aspects of your stay, such as the beautiful pool area and the comfortable bed. We are also glad you enjoyed the fri… Show more