La atención del staff es insuperable

Stayed in June 2025

Very quiet place, with great environment and staff.

Stayed in June 2025

Nothing to complaint

Set up

Stayed in May 2025

After 9 pm, the bright lights outside my rooms should have been turned off so I could open the doors and enjoy star stars and cool night air.

The grounds are beautiful and exceptionally well maintained. Very peaceful vibe.

Stayed in February 2025

Needs to update linens, food menu is a bit limited

Gardens

Stayed in March 2023

Ubers had a hard time locating entrance. Better signage there might help.

Great breakfast. Room was great, as well. And enjoyed the grounds and pool.

Stayed in March 2023

would like desk, coffee makerc safe and mini bar

Peaceful, Relaxing and Quiet. Whole staff excellent

Stayed in February 2023

There's no hair drier or iron in the room. The description stated that there should've been a safe in the room and there wasn't any either. Small details but we generally need those!

The place is amazing, it's very nice to wal from the room to the lobby. The breakfast is super good, food has a 10!

Stayed in January 2023

-

Amazing resort, beautiful rooms, you definitely get your money's worth

Stayed in December 2022

We enter to the room and my husband stepped in a piece of glass in the floor. The manager came to us and apologized. They cleaned the room but it was still little pieces of glass on the floor. The beds and pillow not confortables at all. The restaurant could be much better. They run out of most of the dishes. The service is Ok they are nice but could be Muuuch better. Needs attention to detail and still very basic little things to be a luxury hotel.

The installations are great and the gardens are awesome. The spa offers good massages and they offer yoga classes and ceremonies. I lived that

Stayed in February 2025

NO HOT WATER, nothing but ice-cold showers all 4 days. Stark awkward room, furniture, bed, all comparable to a 3-star hotel in the U.S.

Horrible location, 25 minutes to Centro.

Stayed in February 2025

It’s basically for parties the villas are made for bachelor parties the beds are completely uncomfortable you can only use the medium hot water pillows are very hard and there is no plugs close to beds not even a chair in the bedroom

Swimming pool, cleanless

Stayed in January 2025

The hotel is old, the beds are hard and the rooms have tons of mosquitoes. We had to ask for bud killer spray. We were having breakfast at the main restaurant on Saturday November 16, 2024 and we had the most disgusting experience, my daughter was eating her quesadilla she found a long dark hair inside of the quesadilla! My mom ordered a green smoothie. She was drinking it and she found the sticker from the apple that they used to do the smoothie. She was drinking it and felt a piece of paper and it was the sticker, she had to take it out of her mouth. I called the Chef and told her this was unacceptable. Evidently the food in the restaurant is not prepared with hygiene at all I got sick on the evening of November 16th after we had dinner at the restaurant and now I feel it is because of their hygiene standards. I had to return the chicken I ordered because it was raw. The facilities are terrible , there’s no Gym at all and the tennis courts are old , you can tell they haven’t had maintenance. The shower from our room called “ Amatista” was not cleaned , it had dead bugs. We will never stay again at this hotel.

We only liked the gardens of the hotel.

Stayed in November 2024

Hire a new chef

THe food was substandard for such a beautiful hotel.

Stayed in August 2024

Please note that while it says "no kids" the hotel does accept children. The food is nice -except the chicken, avoid. Overall the food menu is quite small, a good tip is to order by the pool for increased options. The hotel offers a morning coffee break just outside the rooms, while appreciated, the noise this makes disturbs your sleep. We enjoyed the jacuzzi on Sunday morning but we were surprised by the amount of chlorine in it (!)

Location isn't great if you are planning to go out. Otherwise, the hotel compound is nice with lots of greenery and water -an oasis.

Stayed in July 2024

Terrible service by Roberto, room was in terrible conditions, old & moldy

Nothing

Stayed in June 2024

There is no safety box and TV in the room, the price is very exaggerated, the bathroom is closed with a curtain

Location

Stayed in November 2022

Menu

Very bad

Stayed in October 2022

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025