Internet, which they are fixing after a big hail storm. No stands or benches etc. For suitcases.

Location, breakfast buffet, staff, good water pressure and comfortable beds. Beautiful lobby and common spaces.

Stayed in August 2025

The suite we had was a little bare...needs seating in the bedroom, luggage racks, and more decoration. The room was really cold but the hotel brought us a small portable heater and more blankets.

Loved the Bar with the blue velvet comfy chairs. Dinner was very good with lots of choices. The location was ideal in the middle of town....this is a great old hotel with lots of character and charm.

Stayed in February 2025

Noise. The background music was a little too loud for me.

It was int city center

Stayed in January 2025

Everything

Everything

Stayed in January 2025

Some extra blankets would have been appreciated

Excellent location and service. Delicious breakfast with local cuisine. Tlaxcala is a beautiful colonial city, full of history and historic monuments. The hotel is right in the middle of it.

Stayed in December 2024

Stairs no elevator

Great location right downtown

Stayed in December 2024

Lighting in room too dark, rooms don’t have heaters

Clean, great location, excellent breakfast

Stayed in October 2024

Apart from the doorman and upstairs restaurant staff, the staff was less than welcoming. I wish they had made more of an effort to honor the history of the hotel than such bland any old roadside motel decor.

Great location, excellent breakfast buffet- just don't arrive too early. Good restauarant upstairs with great staff. Beds comfortable, hot water, and ok wifi.

Stayed in October 2024

Bed sheets were scratchy. Pillows were lumpy. I attempted to contact the hotel through Booking, email, whatsapp before my reservation, all were ignored. Because there is no ac, and you can't open windows without getting mosquitos, rooms should have fans (they were supposed to bring one, but never did).

The common areas of this hotel are absolutely beautiful (rooms fine, just nothing special). Location is excellent on the main square. The breakfast buffet has many choices and runs to 12p daily. Rooms are quiet.

Stayed in July 2024

The front desk staff was not as responsive when it came to the shower head that was clogged with calcium deposits making the water flow too sparse. In addition, there was no possibility to turn on the cold water so we had to shower fast as the water was burning hot. It took more than 24-hours for the staff to send someone to fix the shower head but the cold water in the shower and bathroom sink clogging were not addressed. The bathroom sink drained very slowly.

The location is right in the middle of the main town square with easy access to cultural events, museums, and restaurants. The breakfast was really fabulous. There was a wide range of foods to suit all tastes, an abundance of fresh-cut fruit, hot dishes, local flavours, and sweet breads. The hotel property is historic and very pretty. We loved the art work that adorned the public areas. The front desk staff went above and beyond the call of duty one evening when we had food poisoning (not from food at the hotel). They offered to call a doctor and then rang to check on us.

Stayed in July 2024

No refrigerator or microwave. Swimming pool has green mildew growing on the bottom of the pool .

Breakfast was excellent 👌

Stayed in May 2024

No air conditioning, breskfast reafy after 7:30 instead of they are telling is ayt 7:00.

Location, staff

Stayed in May 2024

Centric, comfortable room and size, big pool, the hotel is really good.

Stayed in April 2024

nothing, all good

Everything, especially the pool. Unheated but SO refreshing! Great breakfast, happy staff, across from zocalo so good location

Stayed in March 2024

My room #111, had water leaking through the closet, coming from the room next door.

Customer service is exceptional!

Stayed in March 2024

Beautiful hacienda-style hotel with a stunning covered pool. Great location on one of the main plazas of the city.

Stayed in February 2024

la arquitectura

Stayed in December 2023

Everything was perfect

Location was excellent. Excellent breakfast. Will definitely book this hotel again

Stayed in February 2024

Everything ok

Near everything to see, good food

Stayed in January 2024

Wishing the pool had been heated

Very helpful staff, delicious and generous buffet breakfast included, parking included , comfortable beds

Stayed in November 2023

It might be that the room doors are not as soundproof as one might think. Moreover, there is no safe for valuables in the room.

Awesome colonial-style hotel next to the main plaza of this nice little town. The breakfast was simply extraordinary with all local dishes included. Service and staff was super-friendly (except for one rather grumpy employee at reception) and tried to make the stay as pleasant as possible. Rooms are modern and very clean.

Stayed in November 2023

Shower was hard to regulate. Heat was not available in all of our rooms

Location was great. Breakfast buffet was very good. Staff was better than great . Beds comfy.

Stayed in November 2023

Room furnishings and batheroom were a bit spare, only two pillows and two towels for the both of us.

The buffet breakfast was the best I've had anywhere. Truly amazing with omlets and quesadillas made to order, savory meat, bean, potato, and vegetable dishes, fresh fruit, and fresh squeezed juices. Also, there's an unheated pool in the middle courtyard and we happened to have a room that opened up to it. It was clean and cold and amazingly refreshing to take a dip every morning! Plus the staff were incredibly nice.

Stayed in October 2023

Very nice stuff, good location.

Stayed in September 2023