Reviews of Hotel Mision y Spa Acapulco 3 stars
Calle Professor Jose Felipe Valle 12, 39300 Acapulco, Mexico
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 June 2025 · Stayed in May 2025
Verified reviewNice place and staff.
Thank you so much for sharing your experience! We are thrilled to hear that you had a wonderful stay and that our team made it special. We always strive to create unforgettable moments. Hope to see you again soon!
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewI was bitten by mosquitoes, the worst night ever
We are truly sorry that your experience did not meet your expectations. We value all feedback and will take action to improve the areas you mentioned. We hope to have the opportunity to change your perception in the future.
Reviewed: 13 November 2024 · Stayed in October 2024
Verified reviewIt was centrally located , staff and facilities were very nice and comfortable,
Thank you for your kind words. We are glad you found our staff and facilities pleasant and comfortable. We hope to welcome you back soon for an even better stay!
Reviewed: 14 April 2024 · Stayed in April 2024
Verified reviewReviewed: 14 March 2024 · Stayed in January 2024
Verified reviewReviewed: 11 August 2023 · Stayed in August 2023
Verified review1. Price is good 2. Personel is polite 3. Hotel looks pretty
1. There was no door between bedroom and toilet 2. Wery old bed with pits
Dear guest, We appreciate your rating and comments about your stay. We will take your observations into account to improve. We hope you return in the future to provide you with an exceptional experience. Thank you for choosing us!
Reviewed: 21 May 2023 · Stayed in May 2023
Verified reviewThe staff were kind and helpful. There were enough beds for our family and the room was well ventilated. The pool was nice and it was handy to have parking. It was great to be so close to the zocalo.
The beds were not comfortable, the many wondows were great for a breeze but many had rips in the screens and it was very noisey.
Good morning, thank you for your sincere comments, we are sorry your experience hasnt been as expected, thank you for commenting, we are already solving this situation.
Reviewed: 10 May 2023 · Stayed in May 2023
Verified reviewStaff are nice people and it has parking
The 2 bed queen sizes is more expensive than the 3 individual bedroom
Thank you for your comments. We value your opinions and we will work to improve in the mentioned aspects. We look forward to providing you with a better experience in the future.
Reviewed: 10 May 2023 · Stayed in May 2023
Verified reviewIts has parking
Some rooms theirs no bathroom door
Thank you for your comments! We are very glad that you enjoyed your stay at our hotel. We hope to welcome you again soon!
Reviewed: 6 April 2023 · Stayed in April 2023
Verified reviewkindly staff, location to point
Thanks for your kind words! We are proud to know that our hotel left such a positive impression on you. It will be an honor to receive you again and give you another unforgettable stay!
Reviewed: 8 March 2023 · Stayed in March 2023
Verified reviewbeautiful garden
Thank you very much for your positive review! It fills us with joy to know that you enjoyed our facilities and services. We await you with open arms on your next visit!
Reviewed: 28 February 2023 · Stayed in February 2023
Verified reviewGood location some 100m from the Zocalo, nice shady patio and a small pool, colonial style decoration, efficient air-con, a helpful owner and friendly staff, an overall good price/quality ratio
A small and hence uncomfortable toilet area
Thank you so much for your kind words! We are delighted to hear that you had a positive experience during your stay with us. Our team works hard to provide exceptional service, and it's always wonderful to receive such positive feedback from our guests. We hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.
Thank you so much for your kind words! We are delighted to hear that you had a positive experience during your stay with us. Our team works hard to provide exceptional service, and it's always wonderful to receive such positive feedback… Show more
Reviewed: 6 February 2023 · Stayed in February 2023
Verified reviewReviewed: 3 January 2023 · Stayed in January 2023
Verified reviewThe pictures are very different from the property. in fact, I didn’t like anything.
The washroom is included in the room itself without any closure or ventilation.
Thank you for sharing your experience with us, we are sorry that your stay was not satisfactory, we will be working on the aforementioned in order to provide you with a better experience on your next visit.
Reviewed: 12 October 2022 · Stayed in October 2022
Verified review