The shower had low pressure, the mattress needed to be updated and the fact that use toilet paper needed to be discarded in the waste disposal in the bathroom verses flushing down the lavatory.

The architecture layout and the tranquility of the property.

Stayed in August 2025

The location is just three blocks from the main square and within walking distance of Paseo Montejo. The room is big and comfortable. The staff is helpful and gave us good recommendations for walking around. Overall, it is an excellent value for money and what you would expect from this kind of hotel. All good.

Stayed in July 2025

The beds were not very comfortable and the shower temperature was difficult to adjust. My room needs plumbing done in the shower.

Excellent location and Gabby was very friendly and helpful. It was clean and all the staff was friendly.

Stayed in July 2025

The staff was friendly.

It was good.

Stayed in July 2025

It’s very dated and the room wasn’t cared for. A bit of paint could make a difference. The floor in the shower was declining away from the drain, flooding the room - hopeless! Also, the floor wasn’t very clean neither in the room nor in the bathroom.

Charming old hotel, perfect location close to the zocalo and in walking distance from everything (unless you’re allergic to walking), including Paseo de Montejo and its nice cafés. Lots of cafés and restaurants around - for instance the famous Chaya Maya right across the street on the opposite corner and the 24-hour open Café Habana on the next corner.

Stayed in July 2025

room

Stayed in April 2025

The breakfast was in another hotel and wasn't good at all.

The rooms were alright. Nothing special, but good enough for us. The staff was very helpfull during our stay and also on whatsapp before our stay.

Stayed in May 2025

Not worth booking for pool area there are hotel in centre with better pools but for the price it was okay.

Friendly staff peaceful environment for the Centro great location for plaza.

Stayed in May 2025

The location was good, friendly staff, the room was big enough, internet worked fine

Stayed in April 2025

parking was a 2 blocks away

great location for everything we had planned to do

Stayed in April 2025

no parking- very expensive . the necessity of saving water doesnt match the fact is extremely hard to regulate the temperature of the water. Fixing this issue would help a lot on the consumptions of water. rooms very simple and old. rooms accross the streets can get noisy. no breakfast .

Very good location .

Stayed in March 2025

Fantastic location & helpful staff. Excellent value for the price.

Stayed in March 2025

Helpful staff

Stayed in March 2025

The doors had cracks so the mosquitoes got in but there was window screens so you can open the window without letting the mosquitos in. Blackout curtain on the windows would be really nice. They were nice enough to move us to the first floor and in the back corner away from the streets after the 1st night but the courtyard still had a lot of lights on. They allowed us to shut some of the lights when we went to sleep. The top part of the door to our room kept opening up. No mosquito net on this part. Could use more hanging space for towels or other wet things to dry. Had a hard time controlling the temperature of the water in the shower (very hot showers).

My daughter liked the pool. We all love the location. Really close to La Chaya Maya who opens at 7am. The hotel also had tours you can book with them but they were not pushy about it. If you book with them the tours will pick you up right at the hotel. They also said that they could help get us a car rental at a special price but since we had already booked and paid for a car rental from somewhere else we didn't use this service. They do have irons but you have to ask for it at the front desk.

Stayed in March 2025

Property is a little dated but location made up for that. Would have been nice to have a mini fridge in room.

Two blocks from Grand Plaza park with lots of restaurants and convenience stores in vicinity. Walking distance to AutoProgreso for a trip to Progreso.

Stayed in March 2025

Many mosquitos. The wifi speed is ok, but I think not good/fast enough for virtual meeting.

Location is great, right in the heart of centro, you can get here from MID airport by Bus 703, (at Stop Park Santa Lucia) then just 2 blocks away.

Stayed in February 2025

It's owned by Kavia, which turns out to be the local hotel chain tycoon. The hotel itself is by a main street, but the room inside (behind the little yard ones) is every quiet. I was

Prime location, it's just one block away from Santa Lucia (so you can take Bus 703 from the airport, about 40min), two block from Park Grande. Everything is in walk distance.

Stayed in February 2025

Everything was great!

Very nice and surprisingly quiet hotel in the heart of Merida! We stayed here for a week and everything was perfect - the staff was very sweet and helpful, the rooms are beautiful, spacious and kept very clean. Location is super central and the hotel is surrounded by great bars and restaurants, as well as the main attractions in Merida. The parking is off premises but it’s super safe and we had no issues. All in all - we were so happy to stay here!

Stayed in February 2025

Very helpful staff, beds were comfortable

Stayed in February 2025

Tranquilo

Stayed in January 2025

What breakfast?

Stayed in February 2025

Nothing

Well located, comfortable rooms, good beds and pillows Fabulous local restaurant just across the street, quiet pool Also great and accommodating staff

Stayed in February 2025

Lots of hot water in shower, difficult to control

Loved the courtyard.

Stayed in January 2025

Arquitectura

Stayed in December 2024