Reviews of Hotel Montejo 3 stars
Calle 57 No. 507 x 62 y 64, 97000 Mérida, Mexico
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Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe architecture layout and the tranquility of the property.
The shower had low pressure, the mattress needed to be updated and the fact that use toilet paper needed to be discarded in the waste disposal in the bathroom verses flushing down the lavatory.
Hello Gutierrrez, thank you very much for sharing your experience. We truly value every comment, as it helps us improve our services and offer an even better stay for our guests. We hope to have the opportunity to welcome you again.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe location is just three blocks from the main square and within walking distance of Paseo Montejo. The room is big and comfortable. The staff is helpful and gave us good recommendations for walking around. Overall, it is an excellent value for money and what you would expect from this kind of hotel. All good.
Hello Cobo, thank you very much for sharing your experience. We truly value every comment, as it helps us improve our services and offer an even better stay for our guests. We hope to have the opportunity to welcome you again.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewExcellent location and Gabby was very friendly and helpful. It was clean and all the staff was friendly.
The beds were not very comfortable and the shower temperature was difficult to adjust. My room needs plumbing done in the shower.
Hi Esther, thanks for your review! We're thrilled you enjoyed the excellent location and found our staff, especially Gabby, friendly and helpful. We appreciate your feedback and hope to welcome you back soon for an even better experience.
Hi Esther, thanks for your review! We're thrilled you enjoyed the excellent location and found our staff, especially Gabby, friendly and helpful. We appreciate your feedback and hope to welcome you back soon for an even better experienc… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewIt was good.
The staff was friendly.
Hi Veronica, thanks for your review! We're glad to hear you had a good stay. We appreciate your feedback and hope to welcome you back soon for an even better experience.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewCharming old hotel, perfect location close to the zocalo and in walking distance from everything (unless you’re allergic to walking), including Paseo de Montejo and its nice cafés. Lots of cafés and restaurants around - for instance the famous Chaya Maya right across the street on the opposite corner and the 24-hour open Café Habana on the next corner.
It’s very dated and the room wasn’t cared for. A bit of paint could make a difference. The floor in the shower was declining away from the drain, flooding the room - hopeless! Also, the floor wasn’t very clean neither in the room nor in the bathroom.
Hi Morten, thanks for your review! We're glad you enjoyed the charming location and nearby cafés. We appreciate your feedback and will certainly take it into account for future improvements. We hope to welcome you back soon!
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 June 2025 · Stayed in April 2025
Verified reviewroom
Hi Michelle, thanks for your review! We're glad you liked the room. We appreciate your feedback and hope to welcome you back soon for an even better experience.
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe rooms were alright. Nothing special, but good enough for us. The staff was very helpfull during our stay and also on whatsapp before our stay.
The breakfast was in another hotel and wasn't good at all.
Hi Kato, thank you for sharing your feedback with us. We are glad to hear that you found the rooms satisfactory and that our staff was helpful during your stay. We apologize for the inconvenience with the breakfast and will address this issue internally. We hope to have the opportunity to welcome you back for an improved experience.
Hi Kato, thank you for sharing your feedback with us. We are glad to hear that you found the rooms satisfactory and that our staff was helpful during your stay. We apologize for the inconvenience with the breakfast and will address this iss… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewFriendly staff peaceful environment for the Centro great location for plaza.
Not worth booking for pool area there are hotel in centre with better pools but for the price it was okay.
Hi Lauren, we're glad to hear you enjoyed our perfect location and peaceful environment. We appreciate your feedback about the pool area and will take it into consideration for future improvements. Thank you for choosing Hotel Montejo, we hope to welcome you back soon!
Hi Lauren, we're glad to hear you enjoyed our perfect location and peaceful environment. We appreciate your feedback about the pool area and will take it into consideration for future improvements. Thank you for choosing Hotel Montejo, … Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in March 2025
Verified reviewI arrived at the place to be informed that they dont have me on the system due to some glitch. They offered a room at a different hotel (same price). I was apprehensive at first but went along in the end because booking at another hotel at last minute will ruin my budget. The other hotel, Hotel Casa 57, is just standard modern one but is clean. However, the cleaning staff was extremely noisy during the day! Not too pleased with the overall experience.
Hi Minh, we apologize for the inconvenience you experienced during your stay. We understand the frustration of not being in our system and the noise disturbance at the alternative hotel. Your feedback is valuable, and we will address these issues to improve. We hope you consider giving us another chance in the future.
Hi Minh, we apologize for the inconvenience you experienced during your stay. We understand the frustration of not being in our system and the noise disturbance at the alternative hotel. Your feedback is valuable, and we will address these … Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewArquitectura hermosa
Hi Adriana, we are thrilled to hear that you enjoyed the beautiful architecture during your stay. Thank you for sharing your positive feedback with us. We look forward to welcoming you back for another wonderful experience!
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewThe location was good, friendly staff, the room was big enough, internet worked fine
Hi Vitalius, thank you very much for your review. We take each one into account to improve our services. Best regards!
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewgreat location for everything we had planned to do
parking was a 2 blocks away
Hi! Thanks for your review—we’re happy to hear you liked the location and that it worked well for your plans. We understand that having parking a couple of blocks away can be a bit inconvenient, and we appreciate you pointing it out. We're always working to improve the guest experience, so your feedback is helpful. Hope to see you again soon! Hotel Montejo
Hi! Thanks for your review—we’re happy to hear you liked the location and that it worked well for your plans. We understand that having parking a couple of blocks away can be a bit inconvenient, and we appreciate you pointing it out. We… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewPerfect location! Couple blocks from Plaza Grande which is always booming with activity. Bed was firm and extremely comfy. Room was nothing fancy but functional. Pool was perfect. Clean and private. You could do short laps and hang out. Staff was friendly, professional and always there to help out. There is a nail salon right next door. Chaya Maya restaurant across the street. But in any direction you will find restaurants, nightclubs and walkable coffee shops ( Most coffee shops open at 8am but Chaya Maya and the Economy Buffet open earlier.) Shopping galore in any direction. The infamous open market was a few blocks away. This hotel is pretty but not fancy. My AirBnb didn't work out so I went on Booking.com and got a great rate. It's quiet at night. It's historical. I'm happy with my stay here. There's even a bus stop a few steps away. The AutoProgresso is not far (bus to Progresso Beach). Plenty of history surrounding the area.
TV didn't have major apps like netflix, etc but that's not really why you come here. Pool closes st 9pm.
Hi! Thanks a lot for your awesome and detailed review. We're really happy to know you enjoyed the location, comfy bed, the pool, and the vibe of the area. It’s great to hear our staff made you feel welcome—that means a lot to us! Thanks also for the heads-up about the TV and the pool hours. You're right, most people don’t come here for the TV, but your feedback helps us think about ways to improve. We’re so glad we could be a good alternative after your Airbnb didn’t work out. Hope to see you again on your next visit to Mérida! Best, Hotel Montejo
Hi! Thanks a lot for your awesome and detailed review. We're really happy to know you enjoyed the location, comfy bed, the pool, and the vibe of the area. It’s great to hear our staff made you feel welcome—that means a lot to us! Thanks… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewFixtures and fittings need to be upgraded. No elevator which came as a surprise.
Hi Brian, thank you for your feedback. We're glad you enjoyed our hotel's location and found our staff friendly and helpful. We apologize for the inconvenience regarding the fixtures, fittings, and lack of an elevator. Your comments will help us improve. We hope to welcome you back soon for a better experience.
Hi Brian, thank you for your feedback. We're glad you enjoyed our hotel's location and found our staff friendly and helpful. We apologize for the inconvenience regarding the fixtures, fittings, and lack of an elevator. Your comments… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewVery good location .
no parking- very expensive . the necessity of saving water doesnt match the fact is extremely hard to regulate the temperature of the water. Fixing this issue would help a lot on the consumptions of water. rooms very simple and old. rooms accross the streets can get noisy. no breakfast .
Hi Elton, thank you for sharing your feedback. We're glad to hear you enjoyed our hotel's great location. We apologize for the inconvenience regarding parking, water temperature regulation, room simplicity, noise, and breakfast. Your comments are valuable for us to improve. We hope to have the opportunity to welcome you back in the future.
Hi Elton, thank you for sharing your feedback. We're glad to hear you enjoyed our hotel's great location. We apologize for the inconvenience regarding parking, water temperature regulation, room simplicity, noise, and breakfast. You… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewThe whole hotel.
Hello Kenneth, I'm truly sorry to hear about your experience. We take your feedback seriously and would like to address the issues you faced during your stay. Please reach out to us directly so we can work towards a resolution and improve our services. We hope to have the opportunity to regain your trust in the future.
Hello Kenneth, I'm truly sorry to hear about your experience. We take your feedback seriously and would like to address the issues you faced during your stay. Please reach out to us directly so we can work towards a resolution and impro… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewFantastic location & helpful staff. Excellent value for the price.
Hi Patrick, thank you for sharing your feedback. We are glad to hear that you enjoyed our fantastic location and found our staff helpful. Your comments motivate us to keep providing excellent value for our guests. We look forward to welcoming you back soon at Hotel Montejo!
Hi Patrick, thank you for sharing your feedback. We are glad to hear that you enjoyed our fantastic location and found our staff helpful. Your comments motivate us to keep providing excellent value for our guests. We look forward to welcomi… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewLovely colonial house. Great location
With historical buildings comes the need for updating. Smell of sewers in the bathroom, really loud ventilation in the bathroom. Very noisy late at night and very bright in the room. Blackout curtains would be great. The parking is 3 blocks away and no stopping in front of the hotel which made the check in complicated. Staff at reception not particularly friendly but obviously really tired.
Hi Yannick, thank you for sharing your feedback. We appreciate your positive comments about our lovely colonial house and great location. We apologize for the issues you experienced, such as the need for updating, sewer smell, loud ventilation, noise, and brightness in the room. Your suggestions for blackout curtains and easier parking are noted. We will address the friendliness of our reception staff. We hope to have the opportunity to welcome you back for an improved experience.
Hi Yannick, thank you for sharing your feedback. We appreciate your positive comments about our lovely colonial house and great location. We apologize for the issues you experienced, such as the need for updating, sewer smell, loud ventilat… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewGabriella and staff were wonderful.
Hi Alan, we are thrilled to hear that you had an exceptional experience with Gabriella and our staff. Thank you for your kind words! We look forward to welcoming you back for another wonderful stay.
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewHelpful staff
Hi Ian, thank you very much for your review. We take each one into account to improve our services. Best regards.