The room smelled of mold. The staff of the hotel was ignorant and arrogant, though helpful.

The location and the beach area is nice

Stayed in January 2025

No pool, limited places to eat within walking distance that weren't really expensive, food at resort closed early

Beautiful beach access, rooms nice and clean, staff very friendly

Stayed in January 2025

We don’t have any real complaints. We stayed in the Vanilla room and only thing we didn’t love was that there was foot traffic next to the window which meant you had to have most of the shades closed if you wanted privacy. But this was very minor as we had also had a really nice private area with plunge pool on the roof.

This spot is right in the thick of tulum beach scene, but we were able to avoid all of the clubby vibes when we felt like relaxing. Their beach “club” is really comfortable, charming and not crowded which we loved, and the section of the beach is excellent for swimming. The staff was super kind and made sure we felt comfortable and had what we needed - special shout out to Manuel who was a great server. Also, everything on the beach is really expensive, which didn’t sting so much because the food was AMAZING. The Aguachile was to die for and the fish tacos were also incredible - everything else we saw come out also looked delicious and very thoughtful. Kudos to the kitchen staff!

Stayed in February 2024

Food and drinks were great quality but a little bit expensive but in keeping with the Tulum hotel zone

Beach location, boutique style, friendly Staff, a bit more chilled than other places

Stayed in February 2024

Too expensive relative to what it offers. They even charge you for in-room machine coffee. The only free thing is water, but no plastic bottles, they have a glass bottle to refill it at the bar.

Hot water and the Air Conditioner. Even if these amenities seem common to you, these things are luxuries on Tulum beach zone.

Stayed in November 2023

Wish there was a TV or some more entertainment, but understandable as this is supposed to be a beach getaway. Toiletries were strange, oily with a weird smell. The only other annoying thing was having to take my bags through the path/boards on the sand, but I get the hotel was on the beach so it was to be expected.

Loved that the hotel was right on the beach! The hotel restaurant food and drinks were refreshing, delicious and affordable. The area was quiet and cute, perfect stay for a beach getaway. Location of the hotel was in the middle of all of the action in Tulum main strip. The room was a little small, but bed was comfortable and it did the trick for my two night stay.

Stayed in November 2023

They are strict about having your own food and drink in the beach loungers, which was disappointing. We stayed at another beachfront hotel on the same trip and they had no such rule. Tulum is expensive so it was nice to be able to bring some beers and snacks from the market rather than paying restaurant prices all the time. I feel as a guest I shouldn't be restricted. Maybe for day pass visitors, where the hotel/restaurant is trying to make money but otherwise, thumbs down on that policy.

Stayed in October 2023

Parking space, the lobby it’s just doesn’t feel like you’re getting to the hotel. In fact it doesn't even go with what awaits you after those doors.

Food! It’s just amazing.

Stayed in August 2023

Beautiful and rustic wooden hotel with excellent personnel! Felt treated like a princess, everyday… The food was very good and one of the best around.

Stayed in August 2023

The smell of the toilet was pretty bad during our stay, with cold showers and low water pressure. Additionally, our room had a private jacuzzi pool on the roof terrace however the water pumps didn’t work

The rooms and design of property was nice, rooms spacious with lovely bed. The staff at front desk and restaurant were very friendly, the barman needs to work on his customer service skills and smile at least

Stayed in June 2023

N/a

The location, access to the beach. Friendly staff

Stayed in April 2023

the bathroom toilet kept running all day and night,

beachfront, attentive staff, good service

Stayed in April 2023

We weren’t told construction was happening during our stay - loud banging, drilling & power sanding could be heard all the way down to the beach (3/9 day I stayed there whilst trying to relax over breakfast. Sewage issues were also a problem with smells coming into the room.

The rooms are lovely and it’s right on the beach

Stayed in March 2023

Unfortunately Tulum has a very bad seaweed problem (we were there in Feb) which no hotel seemed to do much about to keep on top of including this one. It says it's adults only but the hotel allowed day passes some of which were families. No laundry service. Not sure it was very good value for money.

The location was amazing if you are after a beachside property and the food and cocktails in the restaurant was amazing - best margarita I had all holiday. Staff very helpful and friendly

Stayed in February 2023

I wish it was more affordable so I could come back every year lol. We split our stay between here and a more affordable option (Jade Tulum) and clearly Orchid was better. It's up to the consumer to decide what amenities they feel they would prefer. I wish I had an opportunity to use the outside plung tub but it was kinda dirty - I used the hammock a bunch tho!

Such an intimate and beautiful location, the complimentary breakfast made it easy to get our day started with a little something before we'd adventure Tulum. The price is high because this location is prime, as it's on the beach and close to many popular restaurants- BTW, check out Ukami, best restaurant in Tulum beach.

Stayed in February 2023

Nothing not to like.

Every staff member was so lovely and helpful, loved the room we stayed in, nice beachfront and good food and cocktails.

Stayed in November 2022

Nothing at all. Everything was great

Location, Cleanness and Staff

Stayed in October 2022

my only complaint is there was some construction they were doing on the property that was sometimes in the way or loud. but they did their best to mitigate the disturbance.

the property was small and quaint, only 7 rooms which was nice because the staff knew us and were very attentive. the service was fantastic, the food was amazing, it was the perfect location and not too pricy for the area.

Stayed in October 2022

bad service , breakfast terrible , server at the restaurant were not polite

only the room

Stayed in October 2022

The food sometimes arrived cold. Service could be a bit more attentive.

This beautiful boho beach house was amazing! Newly renovated and stylish. The hotel is small which is just what we like and walking distance from other beach clubs that play loud music and have parties. This one is nice and low key. We had an incredible room with a pool. Walking distance to the GoMart and other stores and restaurants. Good parking area. Loved the menu at the restaurant and the continental breakfast which comes with the room. Great housekeeping. Loved the beach sun bed loungers.

Stayed in September 2022

The room: The bedsheets and towels were always stained. The room also had a rotten egg smell for most of the week. The staff tried to convince us it was the environment but it was clearly obvious that it was coming from the sink. it gave us a headache and they didn't switch our room despite several complaints and request. We also found a mouse in the room and the nightguard helped us to kick it out, when we texted the receptionist about this he sent a laughing emoji. They said they would contact us after to see what kind of compensation we would get, and we never heard back.

the staff from the restaurant was great and friendly, beach was good, food was overpriced but delicious. everything else was terrible.

Stayed in December 2024

I can't think of anything, During our stay, we had a minor issue with the lock on our room. We messaged reception, and it was fixed within a half hour. Great service.

This is a hidden gem in the Tulum hotel zone. It is centrally located with great access to shops, restaurants, and a variety of beach clubs, but also very (relatively) quite affordable. The rooms are thoughtfully decorated in a natural-material Tulum style and are very comfortable. The beach club has great food and cocktails. There is some music coming from it during the day, but they wrap up and are silent from 8:00pm. We are already planning our return.

Stayed in October 2024

Brassiere suite that we booked was definitely non-satisfactory. Floor was wet and there was a mold smell in the room. Moreover there were multipledead flies on the bed. Also, staff did not offer any help with our luggages during check-in. Normally I wouldn't complain about this but since it is a beach house, it was very hard to carry luggages on the sand and our room was on the second floor, which the hotel did not have any elavators for. Due to same reasons, this hotel wouldn't be a good fit or any disabled guests.

Staff definitely had good intentions. They gave us a free upgrade after our complaints about the first room they offered to us.

Stayed in February 2024

This place was magical, right at the beach. staff was nice, especially the ones at the beach restaurant. We had a really great time, hope to come back again.

Stayed in January 2024