Reviews of NABOA Hotel Tulum 5 stars
C. 29 Pte. 29 Naboa Tulum, 77765 Tulum, Mexico

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Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewNaboa is like the perfect hidden gem. I had a blast. The time there were only two other people on the property. Very quiet and I loved my room. My room was huge and right next to the pool. The room was spacious, I loved the outside bathtub and shower. Lets talk about the food. The food was amazing and I loved how it wasn’t expensive. I will definitely come back.
I actually don't have any complaints. This isn't a party property though which is okay. It's a hidden gem that's beautiful and quiet. I actually like it. Especially when you are out all day doing excursions. Oh, and I would say the roads around the property are terrible.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI had the perfect stay at this hotel and honestly didn’t want to leave. The rooms were super comfortable, spotless and well designed, the pool was beautiful, and the food was absolutely delicious. The whole place has such a relaxing vibe and the staff made everything so easy and enjoyable. Couldn’t have asked for a better experience. kudos to the team at Naboa!
nothing
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel! Rooms were very well decorated and comfortable
Nothing
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWe love how the property is designed. Everything’s beautiful, food is delicious and the friendly staffs are absolutly highlights. Loved it! Our best memories of this trip!
None!
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewEverything! The best stay we had during our honeymoon - from the moment we arrived we felt very welcomed and aesthetics of the hotel were absolutely stunning. To our surprise, they upgraded us to a suite, which made our stay feel extra special. It truly felt like our own little oasis, as we were almost completely alone. Breakfast was delicious, and the staff were so kind and attentive. We are so glad we chose Naboa!
Nothing, everything was perfect.
Dear Špela, Thank you from the bottom of our hearts for your kind words. It brings us so much joy to know that your honeymoon at NABOA was such a memorable experience. We’re delighted the suite upgrade added a special touch, and that you felt the calm and beauty of our little oasis. Our team is deeply grateful for your appreciation — it was truly a pleasure to host you during such a meaningful time in your lives. Wishing you both love, harmony, and many more adventures together. We hope to welcome you back someday. Warmly, The NABOA Team
Dear Špela, Thank you from the bottom of our hearts for your kind words. It brings us so much joy to know that your honeymoon at NABOA was such a memorable experience. We’re delighted the suite upgrade added a special touch, and that you … Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewcame back to this hotel with my girlfriends after a short road trip around quintana roo. our second stay was just as great as our first. thanks so much to the whole team for an amazing experience !!
everything was perfect!!
We’re so happy that your experience at NABOA was meaningful. Thank you for being part of our journey. come back soon! 😊
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe rooms are beautiful and incredibly comfortable. I loved the outdoor tub and shower 😀
Lost power one morning but it was probably the whole area.
Thank you so much for your kind words! We are happy you enjoyed, our rooms, and service —come back anytime! 😊
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewEverything, from the suite to the speaker in the room. Everything was beyond expectations, and it happened that I was the only resident since it had just opened so I had the place all to myself. Armando was so nice to me too!
Absolutely nothing!
We’re so happy you found us and that you enjoyed your stay, even if it was short! Thank you for your kind words, We will share your words with Armando—we’ll be here to welcome you with open arms on your next trip to Tulum! 🌴😊
Reviewed: 7 July 2025 · Stayed in July 2025
Verified review- Big, luxurious rooms with beautiful furniture and comfortable bed - Friendly staff - Food at restaurant was delicious - Quiet and peaceful neighbourhood - Amazing pool
Thank you so much! We're thrilled you enjoyed the room, the food, and the peaceful atmosphere. Come back anytime for more relaxation at NABOA!
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewWe were already staying here and our flights got cancelled, so hotel was kind enough to help us extend the stay and also assist with communicating with the airline as our spanish is not good. Amazing service! Thanks so much to the team at NABOA!
Thank you for your kind words! We're happy we could help during a stressful time. It was a pleasure having you, and we hope to see you again soon!
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewCame to mexico to celebrate a birthday with some friends and we were pleasantly surprised by the thoughtful gesture from the staff, such a lovely touch! The hotel was clean, beautifully maintained and stunning throughout. We really enjoyed our time here and would happily return on our next trip !
loved everything
Thank you so much! We’re so glad you enjoyed your birthday celebration with us. It was a joy to have you, and we’d love to welcome you back anytime!
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewI ended up extending my stay by three more because I didn’t want to leave. It was just that comfortable. If you’re looking for a place to truly unwind, recharge, and feel taken care of, Naboa Hotel is it.
nope
Thank you so much! It was a pleasure having you, and we're so happy you felt at home. You're welcome back anytime to relax and recharge at Naboa!
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThis hotel is located in between the beach and downtown which made it very easy to go to both. The staff was very kind and assisted us with transportation from airport as well as helping us to rent scooters. My friends and I fell in love with the rooms from the moment we walked in , the room was HUGE and very clean and new. The bathroom is extraordinary. We loved chilling by the pool and drinking cocktails from the restaurant. Overall we really enjoyed our stay.
Thank you so much for your kind words! We're happy you enjoyed the location, our rooms, and the pool area. It was a pleasure to have you and your friends—come back anytime! 😊
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewI moved to this hotel from the beach as there was a lot of seaweed there, and I am so glad I did. It was new, beautifully designed, spacious and even had a restaurant on site. The staff were so kind and helped me with every small request I had. Even though my stay was short, I did not want to leave the property and will definitely return on my next trip to Tulum!
Everything was perfect
We’re so happy you found us and that you enjoyed your stay, even if it was short! Thank you for your kind words—we’ll be here to welcome you with open arms on your next trip to Tulum! 🌴😊
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewAmazing place with amazing people. Can't ask for more.
We’d love to welcome you back anytime.
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewgreat aesthetic, love the vibe and the service was excellent
no issues
So happy to hear you enjoyed your stay! We hope your time at NABOA left you feeling refreshed and connected.
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewSuch a nice little sanctuary in Tulum! Everything is new and designed with intent! Also fantastic staff to support all on site queries as well as a fantastic on site restaurant! Can’t wait to be back
Thank you for taking the time to share your experience with us. We’d love to welcome you back anytime.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewIt brings us joy to know you felt at home here. Thank you for sharing your experience—we look forward to welcoming you again.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewIts new property, and I love everything about the property, its so serene, intimate and comfortable. The people who assist us during our short stay was exceptional. Definitely will coming back!!!
None
Thank you for your visit and your trust. Knowing that you enjoyed your stay encourages us to keep doing what we love.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe location the vibe of the hotel, and especially the atmosphere it’s really good.
We’re grateful for your kind words. thank you for appreciating it.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewI loved the ambiance of the place and all the greenery. Really felt both relaxed and at home. Cannot wait to be back!
Your kind message made our day. We’d love to welcome you back anytime.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewRoom so amazing, clean, with huge space and like the bathroom the most:). Perfect combination with nature and modern. Will definitely come back again.
Nothing. All just perfect and meet my expectation
Your review means a lot to us. Come back soon!