Reviews of Santamar by Tao Beach Condos with Pool & Walk to Ocean
Santamar by Tao Carretera Federal Km 250, 77775 Akumal, Mexico
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewBeautiful property.
Only the ocean got seaweed
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewNice modern apt with sea view and good facilities inc a number of pools and gym.
The apt did not have right number of beds as per booking. Com confirmation so check listed apt is actually available but company did agree to small refund as compensation. To stay here you really need a car as there are no cafes or restaurants in walking distance really, but nice and quiet location still very close to Akumal and Tulum. On last night we did get an issue with flying ants in a bedroom but can’t really fault the apt for this it essentially a jungle around there.
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewVery relaxing place
Na
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewthe property was beautiful, comfortable and well appointed. Pool was close by and the landscaping was very nice and taken care of. Our only problem was the lack of hot water in the hall bath, it was great in the master.
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewEverything was perfect except the checkin.
The checkin process is horrible. Very long, about 10 spam messages.
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewWe appreciated the interior of the condo, it looked professionally designed !! And it was comfortable. It felt like home. We loved how spacious it was with two bedrooms and my husband and I spread out and each had our own bathroom and bedroom to put our clothes in or take a nap :) There was a great view where you could see the ocean and hear it and watch the change of the sky colors from morning to evening. The location was excellent right near the white sand beach with great snorkeling . The first day we swam above a white sting ray which is pretty rare and a gray one, to the right of the point.
A small thing is hearing the security guards phones often because the patio is above the guard station.
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewWe had a two bedroom two bath apartment in building B. It was comfortable and reasonably well equipped. We enjoyed the little balcony and small rooftop pool. The location was a short drive from several wonderful cenotes.
The property is located a short distance from a lovely sandy beach. The walk to the beach took about five minutes and involved climbing along a rocky trail and over some large boulders - so not suitable for people with small kids or any mobility issues. There are no services near the property so make sure you stock up before getting there. It takes about 30 minutes to drive to Tulum.
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewUnit was nicely decorated. Kitchen facilities were very good. Only need scissors, salt and pepper and some coffee supplies to start.
Isolated. Wifi and cell phone service sporadic. Key pad not functional.
Reviewed: 11 February 2025 · Stayed in January 2025
Verified reviewReviewed: 4 December 2024 · Stayed in December 2024
Verified reviewThe condo was tastefully decorated, complete accessories/amenities and very comfortable. The complete kitchen and in-condo laundry made the stay convenient. Very nice towels and linens. One of the best condos we have rented over the years. Property may look a little dated when you arrive, but it is extremely clean and kept. Staff, including security were always helpful, including calling a taxi for you.
A bit inconvenient to Akumal, an expensive taxi ride. The same property next door would not let us use the ocean pool despite our information starting we could. A bit of an arrogant staff. No big deal as our rooftop pools were very nice. A couple even had an unobstructed view of the ocean. Sharing so management might address the snobs that it's all the same property.
Hi James! Thank you for sharing your feedback! We're glad to hear that you enjoyed the rooftop pools and the ocean views they provided. We truly apologize for any inconvenience caused regarding the ocean pool and the experience with the staff; this is certainly not the standard we aim for. We'll take your comments into consideration to ensure all guests have a positive and consistent experience across the property. We hope to welcome you back again in the future!
Hi James! Thank you for sharing your feedback! We're glad to hear that you enjoyed the rooftop pools and the ocean views they provided. We truly apologize for any inconvenience caused regarding the ocean pool and the experience with the… Show more
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewSuper Clean with meticulous attention to detail
Nothing
Thank you for staying with us! :)
Reviewed: 8 September 2024 · Stayed in September 2024
Verified reviewEverything, the apartment was great and the place the same
N/A
Thank you for staying with us! :)
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewNice apartments, very nice pools. Staff very friendly and helpful. Easy and safe check in process.
Access to beach a bit difficult for older people.
Hi Angelica! I'm sorry to hear about the difficulties with the beach access. We understand that ease of access is important, especially for older guests, and we’ll look into possible improvements to make it more accessible. Your input is valuable, and we appreciate you bringing this to our attention. If there’s anything else we can do to assist you or if you have further suggestions, please let us know.
Hi Angelica! I'm sorry to hear about the difficulties with the beach access. We understand that ease of access is important, especially for older guests, and we’ll look into possible improvements to make it more accessible. Your input i… Show more
Reviewed: 29 June 2024 · Stayed in June 2024
Verified reviewSparkling clean, very comfortable little studio close by the beach with amazing sea view terrace.
Our stay was good overall, mostly small feedbacks. The drinking water system in the fridge didn’t work. Very difficult to reach without a car. A kettle for hot water/tea could be added. Overall hyper digitalised/a lot of steps to complete before arrival and a lot of emails. Also customers should know they charge a 300 USD deposit (swiftly refunded within 48 hours as promised, so no problem here).
Thank you for your detailed feedback, Jasper. We're delighted you enjoyed the cleanliness, comfort, and stunning sea view of our studio. We apologize for the inconvenience with the drinking water system and the challenges faced without a car. Your suggestion for a kettle is appreciated and will be considered for future improvements. The deposit is part of our security measures, and we're glad it was refunded promptly. We hope to welcome you back for an even better stay :)
Thank you for your detailed feedback, Jasper. We're delighted you enjoyed the cleanliness, comfort, and stunning sea view of our studio. We apologize for the inconvenience with the drinking water system and the challenges faced without … Show more
Reviewed: 6 January 2024 · Stayed in January 2024
Verified reviewClean, large apartment
Power went out every night, with alarm that work us up, also nothing in immediate area so had to drive every time going out, and building was not where it showed in booking listing, was further up the road.
Hello Edward, we are sorry to see that the property did not meet your expectations but we appreciate your feedback to improve our guest´s experiences. We hope to have the pleasure of welcoming you back and offering you a better experience. Come back soon.
Hello Edward, we are sorry to see that the property did not meet your expectations but we appreciate your feedback to improve our guest´s experiences. We hope to have the pleasure of welcoming you back and offering you a better experience. … Show more
Reviewed: 2 January 2024 · Stayed in January 2024
Verified reviewThank you Vijay! :)
Reviewed: 19 December 2023 · Stayed in December 2023
Verified review