A bigger bar or outside bar space at night for

The location was great, close to the centre for shops and bars etc an amazing restaurant across the road Quiet chilled vibe not for party people Food good in the booking restaurants

Stayed in September 2025

The traffic at checkout time wasn't good The elevators were not working normally

The food was delicious,and all the drinks were great The swimming pool was so clean. I really want to be back again

Stayed in August 2025

The property was old and it needs to be updated asap

The location

Stayed in June 2025

It was very nice great location

Stayed in March 2025

The hostess at the buffet close to the beach, she was the rudest in all the hotel.

The food is good, and most of the staff are nice and kind.

Stayed in February 2025

Nothing worth mentioning!

We love the location and the staff here at the Krystal. They have made some very nice updates and seem to be constantly trying to improve. The hotel is kept clean. Cconsidering it's a beach resort that is no small task! I also felt comfortable and safe! It's our 4th time to Ixtapa and our 3rd at the Krystal. We'll be back!

Stayed in February 2025

6-10

6-10

Stayed in December 2024

The hotel seems stuck in the 80s with so many things not working starting with an elevator that does not work, so we had to queue up for minutes before we could get on one of the 2 working ones. The 2 working ones have buttons falling off or not lighting up! Learners have to help people from high floors (11 in total) down stairs with suitcases. Pool area needs painting of the floors as the paint is scratched in many areas resulting in very slippery floors. Light switches not working in some rooms, toilet making a ringing noise all night, toilet not flushing properly. Just too many small things. Food was terrible when we arrived with old bread served for breakfast, salty soups and diluted juices. It got better as I think they may get their supplies at some point during the week so at least bread was fresh.

Location, cleanness, friendly staff, big rooms, comfortable beds.

Stayed in January 2025

The should increase the number of lifts, there were only 3 lifts for such a big hotel with so many floors and so many guests. Most of the times we had to take the stairs because the lift wouldn’t come, this was highly inconvenient. Also during check out hours there was a huge queue as only one receptionist was attending everyone. Also, there should be some option for buying water or some snacks during night, after 11PM everything is shut down and you cannot even get water.

We stayed there for 5 nights. The room was spacious and the bed was comfortable. The balcony was very big and the view was great. The staff were very polite and always ready to assist. The pool was clean and well maintained. The buffet was good and had a lot of variety.

Stayed in September 2024

Loved that is was beachfront and everything was easily accessible. The resort was beautiful and well maintained. I loved that they had different restaurants onsite and even a taco truck!

Stayed in March 2024

Hot water in the sink.

Food: All was good, fruit fantastic, OJ the best in the world. Great room, view, and shower. CNN great. Reading ideal.

Stayed in April 2024

Food at the buffet wasnt hot enough

The pool area

Stayed in April 2024

Too many kids and families, restaurants bad, the cleaning people knock early evertday in the morning to try to enter

Front beach, big room, nice view, good parking

Stayed in March 2024

Showers a little small. Could use hand held shower heads. Could use a mini fridge in the rooms More palapas on the beach!

Location was excellent. Staff was excellent and service was terrific. Beach access was excellent.

Stayed in February 2024

Booking .com Make reservation direct with Krystal Ixtapa is so confused

All from krystal Ixtapa was good but not from booking .com

Stayed in January 2024

Overcrowded

The service was great

Stayed in July 2023

Check in was delayed due to rooms not being ready. The hotel is very short staffed making the poor employees do the work of three people each. not a big variety of food in buffet

The young man at the front desk was very friendly and respectful. The ceviche bar is excellent!

Stayed in June 2023

Elevators closed on us a few times so we had to watch for it. Miscommunication between departments. They need a better customer service by phone and by e-mail. There was a misunderstanding with my payment and supposedly they cancelled my reservation but other department said they didn't do it was very stressful before getting there. Once I was there it was a good experience but the misunderstanding and stress prior to it would have been better if they would have communicated better between departments and if they had a prompt response team.

The food was fantastic. Real mexican food and tasty. My kids loved playing in the ocean with the waves more than Cancun because the water was clean and no rocks to step on. We even went for a run barefoot early in the morning. The sand felt great in your feet.

Stayed in April 2023

The drinks were not good at all, I've been in many all-inclusive hotels and I can say the drinks were bad bad bad. So this really downgrades a bit the full experience of an all-inclusive hotel.

The location was great, the hotel very nice, the food very good (mostly Mexican in the mornings and afternoons, and some international cuisine as theme dinners at night), and the pool pleasantly warm and not cold at all. As a Mexican myself, I can say that I enjoyed my stay here very much and my whole family feels the same way. The hotel organised many activities, such as a free dolphin show, dance classes, etc.

Stayed in March 2023

I dont like some policies, like if you loose your towel cards you are going to be charged $30 USD each one, same if you loose your keys. You are suppose to relax and this doesn't help. Also, if you have kids you have to take dinner reservations at 7 at most, and you have to be like 15 minutes before, with no swimming clothes. So that means that you have to leave the beach and/or pools at 6 at most, way before sunset. And the pools close at 8 pm so you can't even get to the pools after dinner. Bad policies for night owl people like us.

Excellent amenities and good food quality overall.

Stayed in February 2023

there was a big cockroach in my room :/

good food, great room view

Stayed in February 2023

inconsistent elevator operations

location

Stayed in January 2023

No coffee pot in the room, plug in the bathroom didn't work and no washcloths in the bathroom

Great location, comfortable rooms, nice staff, close to shopping and restaurants

Stayed in December 2022

the noise of the next rooms

location

Stayed in November 2022