Maybe a cleaner pool.

Great hotel, great staff, comfy bed, great food and drinks.

Stayed in February 2025

The outlet to connect the Coffee maker did not work

Great breakfast !

Stayed in January 2025

Good choice for vegetarians

Location

Stayed in August 2024

I made a reservation in Concur directly, the price was shown was without taxes. At my arrival I was noticed of a higher night rate due to taxes were included. I would be better if the rate shown at CONCUR appears from the beginning with complete taxes.

Stayed in March 2024

Need more clean the ocean window every Day for watch the sea

Excelent

Stayed in March 2024

The rooms are small and dark at night. The window is very small and foggy.

Location

Stayed in February 2024

No complaints.

Nice property ocean view, nice restaurant nice service I'm satisfied. I'll recommend it

Stayed in July 2023

valet parking staff very good and friendly ☺️

Stayed in April 2023

Air unit noise on 5 th floor

The location ,pool

Stayed in April 2023

Outside the hotel doesn't look good Noisy staff when doing other rooms they close doors and they are very noisy it's a hotel to rest

Breakfast is good Hyatt's is the best Room size Mini fridge Dark Grey white towels

Stayed in April 2023

Shower water was cold

The location and the staff were excellent.

Stayed in February 2023

The a/c unit was loud and kept going on and off. It also had a smell to it - like an old barn.

Clean with American amenities, such as refrigerator and coffee maker in room.

Stayed in January 2023

On the beach

Stayed in August 2022

It was dusty, no frigobar in my room, they left the hole empty, no toiletries, the bell boy disappeared when needed

Acces to the beach

Stayed in January 2025

Water not always present as well also hot water not so warm. Air conditionating not working in the common area. Many noise from room air conditioning machine

Stayed in October 2024

Room Service & house keeping. Room is big but not good ones

Location

Stayed in August 2024

Where to start. Reception was good. When arrived to the room, there was a puddle of water by the ac. Maintenance came and cleaned it up. Took a shower, towels were ripped and old. Not a Hilton standard on my opinion and for the price paid. Shower drain was not draining correctly and water was staying like a big puddle. Next morning , my daughter took a long shower and the whole room flooded. Called reception and they sent the cleaning lady, poor girl was taking forever to clean the room. We could not change clothes or walk confortable on that room. I called reception again to tell that the amount of water was a lot and needed help to assist my 84 years old mother in law , we didn’t want her to fall, or help with the luggage because it was flooded. Well, nobody came and we walked away by themselves.. no apology whatsoever, just “ we will close that room for maintenance,it has many problems “ Definitely, not a Hilton experience.

I like the outside, very elegant. The location close to the beach.

Stayed in August 2024

Where to start. I arrived and there was a puddle of water by the ac . Maintenance came and cleaned it up. When I took a shower , I noticed that the water was staying and not going through the drain as it should. Towels were old, you could see holes and rips. I did not expect this on a Hilton hotel. In the morning when my daughter took a long shower, we did noticed until the complete room was flooded because the drain did not work properly. It was very uncomfortable and dangerous. I called the lobby and they sent the maintenance girl, poor girl by herself was taking forever to take the water out. I asked the lobby to send somebody to help because my mother in a 84 years old lady could fall. Nobody was sent and we have to keep on walking on a flooded floor. No apologies, just “ we will close that room today for maintenance “

I was expecting a Hilton experience. I liked the outside and lobby. The spa was wonderful as well

Stayed in August 2024

Clean and modern

Stayed in May 2024

A/C is super smelly, noisy and it was in a very bad shape so it didn’t work properly Maintenance people decided to start painting occupied floors so the smell was extremely heavy I arrived at 2 pm and I was told that they didn’t have rooms ready until 3 pm (check in time) when they realized that I was hilton diamond miraculously a room appeared! For me that is disgusting. Never again

Location and that’s all

Stayed in November 2023

Everything was amazing nothing bad at this hotel

All of the workers were very kind and helpful and respectful

Stayed in July 2023

The pool is. Mini pool; the day we arrived was full of kids and no room to swim. The beach entrance is horrible, there are no pool beds or anything to sit down on, also, the entrance to the beach is completely unsafe. When we check in, around 6 pm, the valet parking, the main desk, and all the employees I cross-part with were rude I had to request a change of rooms 3 times. The first change was my fault because when I booked with booking.com, by the way, I will never use this service again, I request a double queen room, trusting I never recheck the reservation and I reserved 1 room for 3 people with one bed; the receptionist at Hilton change it for one double but advised that she will not be able to give me a room with two beds the next day. The second time I changed rooms was because the air conditioner was not working correctly; thank G-d the night shift was already in and the receptionist assigned us another room after the maintenance person was sent. Those two people were super nice and helpful. Finally, I stay in one room that works perfectly, but it has a roach walking around the bathroom vanity and on the last day I have a weird-looking bug dead in my bed. Also, the hotel was doing some repairs, and the smell in the rooms was unbearable; a gasoline-like smell, and the air conditioning in the lobby was off at a100 degrees temperature. That gives me a horrible migraine for two consecutive days.

When I leave.

Stayed in May 2023

The room was filthy, with no amenities except for shampoo and conditioner (website advertised coffee machine, which was never brought to us), no iron, filthy short-circuited hair dryer, there was a towel under the AC to prevent leakage, the AC was super noisy, the desk chair and the window blinds were filthy as well. Restaurant service was poor as well. The grass surrounding the pool was in very poor shape, the bathrooms in the swimming area smelled really bad, and there was only one employee to provide service in that area. Room cleaning was very poor.

Location and view are great.

Stayed in May 2023

The covers of the beds and towels were not clean enough and additionally they were used too long

The breakfast was great. Special thanks to mr. Arturo Carkajal who served very well each day at the breakfast hall. There was also a public event at the weekend which started at 07:00 in the morning bith saturdays and sundays with a big loud / noises. I.need to add the bad internet connection on the top of these remarks. They need to improove alot

Stayed in March 2023