Reviews of Hilton Garden Inn Veracruz Boca del Rio 3 stars

Location

Terrible communication with desk staff. No refrigerator in room as advertised.

Great hotel, great staff, comfy bed, great food and drinks.

Maybe a cleaner pool.

Great breakfast !

The outlet to connect the Coffee maker did not work

Acces to the beach

It was dusty, no frigobar in my room, they left the hole empty, no toiletries, the bell boy disappeared when needed

Water not always present as well also hot water not so warm. Air conditionating not working in the common area. Many noise from room air conditioning machine

Location

Good choice for vegetarians

Location

Room Service & house keeping. Room is big but not good ones

I like the outside, very elegant. The location close to the beach.

Where to start. Reception was good. When arrived to the room, there was a puddle of water by the ac. Maintenance came and cleaned it up. Took a shower, towels were ripped and old. Not a Hilton standard on my opinion and for the price paid. Shower drain was not draining correctly and water was staying like a big puddle. Next morning , my daughter took a long shower and the whole room flooded. Called reception and they sent the cleaning lady, poor girl was taking forever to clean the room. We could not change clothes or walk confortable on that room. I called reception again to tell that the amount of water was a lot and needed help to assist my 84 years old mother in law , we didn’t want her to fall, or help with the luggage because it was flooded. Well, nobody came and we walked away by themselves.. no apology whatsoever, just “ we will close that room for maintenance,it has many problems “ Definitely, not a Hilton experience.

I was expecting a Hilton experience. I liked the outside and lobby. The spa was wonderful as well

Where to start. I arrived and there was a puddle of water by the ac . Maintenance came and cleaned it up. When I took a shower , I noticed that the water was staying and not going through the drain as it should. Towels were old, you could see holes and rips. I did not expect this on a Hilton hotel. In the morning when my daughter took a long shower, we did noticed until the complete room was flooded because the drain did not work properly. It was very uncomfortable and dangerous. I called the lobby and they sent the maintenance girl, poor girl by herself was taking forever to take the water out. I asked the lobby to send somebody to help because my mother in a 84 years old lady could fall. Nobody was sent and we have to keep on walking on a flooded floor. No apologies, just “ we will close that room today for maintenance “

Clean and modern

I made a reservation in Concur directly, the price was shown was without taxes. At my arrival I was noticed of a higher night rate due to taxes were included. I would be better if the rate shown at CONCUR appears from the beginning with complete taxes.

Excelent

Need more clean the ocean window every Day for watch the sea