They did not courtsey toothpaste

Shopping restrictions to enter rooms

Stayed in June 2025

Mattress a bit to firm

Aesthetics, location. Ease of parking.

Stayed in July 2025

Everything was very clean.

Stayed in July 2025

The was a women at the reception desk that was not very friendly. I had booked the junior suit for three people and she was only giving us one room keycard, when I asked for another she was very bother. In my future interactions with her, she still wasn't very friendly, but the other receptionist were very friendly. Also, for an upscale hotel, i was in shock, how bad and dirty their sofa mattress was, you can feel the springs and can't last more than 2 hours on it without back pain. Just sleep on the couch and put a sheet on it.

The facility is close to store and restaurants. There is also always an Uber drive around because the location is so popular. Some of the staff is very friendly and the hotel is beautiful. It in a very convenient location for me, as my family lives walking distance from this hotel.

Stayed in March 2025

Nothing

All

Stayed in January 2025

I could smell cigarette smoke in the room

Wonderful suite

Stayed in November 2024

shower didn't drain properly in the first room. but we were transfered to a different room, but a different floor.

convenience, location, this was our 4th stay .I would like that to be taken into account on the next visit so that maybe we can get a better room.

Stayed in September 2024

The sofa and chairs needed to be cleaned.

Staff was friendly and ready to assist you with any requests.

Stayed in January 2024

There isn't an in-hotel restaurant or breakfast service, the only options are Starbucks or Liverpool for breakfast. The location could be far from downtown or across town for travel in traffic, but we stay there to visit family and to be closer to the airport (but not at the airport).

We have stayed at NH many times over the last 5 years, it's good hotel for the price, and located in a large shopping mall with restaurants, shopping, coffee shops, ATM machines, anything you need. Since we know the place, we always ask to be on the quiet side of the hotel away from the restaurants that can have loud music at night. It's also an easy in and out for Uber, just 2 minutes' walk to the parking area out front.

Stayed in November 2023

Breakfast

Gym

Stayed in October 2023

So many staff members these days only think their job is to check people in at the front desk. It’s very impersonal. Not here. Everyone practi gracious hospitality and is. Very welcoming. I loved the little touches; from the cocktail and cheese table at reception to bring dog dishes and a dog bed to my room without my requesting one. Every staff member seemed to really like their job; with graciousness and a commitments to hospitality. It’s my second time choosing them and I look forward to returning.

Stayed in October 2023

El desayuno horrible

Stayed in October 2023

best treatment at front desk happy people with customer service spirit

My reservation does not include

Stayed in August 2023

Everything was fine. I will stay there in the future if we need to go to work at Monterrey.

Stayed in September 2023

My room was very close to the food court of the shopping center which was very noisy until late in the night.

Stayed in February 2023

-My room was ready until 3:00 pm!! I was so tired and I had to wait 5 hours!!! and the staff never offer me anything some perk, or something. I never in all the NH where I stayed I had to wait until 3:00pm for a room. What a shame. -The room key(or card) doesn't always works, Every day we had to go to reception and asked fix the card, and the next day the same... - When I decided pay for the breakfast, I wanted to go to my room with food, and the staff was annoyed because they thought I stole the food and they check the amount of food. Was terrible that. Still NH is my favorite hotels and my next vacations Im going to book again in a NH hotels.

I always like to stay in NH hotels because the services, centric, service of shuttle or they arrange for me transportation anytime I need it and because is clean.

Stayed in February 2023

The service is good but you have to be patience, staff made several mistakes over my stay.

It is conveniently located at a shopping mall with a variety of shopping options and restaurants.

Stayed in January 2023

Que cobrarán más por mi hija

Stayed in February 2025

My first room was terribly dirty, so much hairs on the floor, dirty table with hair and mucus, and seems my bed sheet was not replaced from the previous guest. Then they accepted the fact when i informed them and they transferred me to other room. Plus, the breakfast is not worth it. I asked for egg and it took long time so confirmed it again but suddenly the waiter said they were run out of eggs. Really? A restaurant without egg? I don’t think so. Maybe you don’t want to prepare.

The location is the best since its along side the mall and restaurants

Stayed in September 2023

Avoid yourself the bad experience of this place. Not a clean place and not AC. 1. First and foremost the AC wasn't working. After asking front desk for a solution or change of room they brought in a noisy fan, not good for a hot and dry summer with temperatures over 90°F degrees, a 5 month pregnant wife and a 3 year old toddler in a very warm room. 2. All carpets and flooring from lobby, halls and rooms had very visible stains of all sizes and mildew smell in different areas as you walk through the hotel. Being next to loud night clubs and bars is very likely to have old stains from drinks splits (or vomit) all over the place, not sure but very gross. 3. Only 1 tower was provided in the room, seriously? 4. Bathroom had stains and adult hair all over the shower and sink areas. Very disgusting. 5. Three of the room outlets were not working. Had to search one by one to be able to charge our phones. 6. Ironing table was broken. Getting our dress clothes ready for an event that night was a nightmare. After a terrible first day we did check out and moved to Ramada Encore, completely different experience and life saver. NH hotel disappointed us completely. We laughed at NH fits as "Not Here", a preliminary sign, to avoid this place in the future.

The only thing I liked from this place was the location, not so in the airport area, in a shopping center and close to main highways. The shopping center location bothered me right away. Distance from parking and hotel entrance is a nightmare, no signs, get there asking.

Stayed in July 2023

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Stayed in August 2025

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Stayed in June 2025

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Stayed in June 2025

There are no comments available for this review

Stayed in May 2025