Reviews of NH Puebla Centro Histórico 4 stars
Avenida 5 Sur, 105 Centro Historico, Puebla Centro, 72000 Puebla, Mexico
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe location was very nice a lot of stores and restaurants surrounded
I didn’t like that they were didn’t have access to a wheelchair. I did definitely needed a wheelchair.
Dear guest, Thank you for your feedback. We're glad to hear you enjoyed our location and the variety of nearby stores and restaurants. We’re truly sorry for the inconvenience caused by the lack of wheelchair access. We understand how important accessibility is, and your comments will be shared with our team to evaluate how we can better support all our guests' needs. We appreciate your input and hope to have the opportunity to welcome you again under better circumstances. Sincerely, Josué Esteva Gallegos Guest Relations | Hotel NH Puebla Centro Histórico
Dear guest, Thank you for your feedback. We're glad to hear you enjoyed our location and the variety of nearby stores and restaurants. We’re truly sorry for the inconvenience caused by the lack of wheelchair access. We understand how impo… Show more
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewMy sheets had not been washed.
Dear Thomas, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. At NH Puebla Centro Histórico, cleanliness and comfort are top priorities, and we regret that we didn't meet our usual standards in this instance. Your feedback has been shared with our housekeeping team to ensure this situation is addressed and prevented in the future. We truly value your comments, as they help us improve and provide a better experience for all our guests. We hope to have the opportunity to welcome you again and offer you a stay that reflects the quality and care we strive for. Warm regards, Josué Esteva Gallegos Guest Relations | Hotel NH Puebla Centro Histórico
Dear Thomas, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. At NH Puebla Centro Histórico, cleanliness and comfort are top priorities, and we regret that we didn… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewIt’s well located from all the major points of attraction
The view from the room was below expectations. More importantly, the soundproofing of the room was inadequate — noises from the neighbouring room were very noticeable, which was particularly uncomfortable for us as we were travelling with children. This significantly impacted our overall experience, and I believe better insulation or noise control measures are needed to ensure guest comfort.
Dear guest, Thank you for taking the time to share your experience. We're pleased to know our location was convenient for exploring the city. We appreciate your feedback, as it helps us identify areas where we can improve to ensure a more comfortable stay for all our guests. We hope to have the opportunity to welcome you again and provide you with a better experience. Kind regards, Josué Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear guest, Thank you for taking the time to share your experience. We're pleased to know our location was convenient for exploring the city. We appreciate your feedback, as it helps us identify areas where we can improve to ensure a more… Show more
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewIdeally located two blocks from the Zócalo, close to major sights. Attentive staff. Offers a comfortable and clean bed for resting. The hotel includes a fitness center, rooftop pool, and parking next door. Breakfast provides made-to-order eggs with personalized options.
The bathroom needs significant attention. We were disappointed to find old, worn-out towels, leaking fixtures, and a slippery floor. Basic supplies like facial tissues were also not available. The soundproofing between rooms is poor. The air freshener in the lobby was very strong and a bit overpowering upon arrival.
Dear Donaldo, Thank you for taking a moment to share your recent experience with us. We're delighted to know that you enjoyed our prime location, attentive staff, and the comfort of our rooms. It's also wonderful to hear that you appreciated our fitness center, rooftop pool, and the personalized breakfast options. At NH Puebla Centro Histórico, we continuously strive to enhance every detail of our guests' stay, ensuring a welcoming and memorable experience. We look forward to welcoming you back soon. This will always be your home in Puebla! Warm regards, Josué Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Donaldo, Thank you for taking a moment to share your recent experience with us. We're delighted to know that you enjoyed our prime location, attentive staff, and the comfort of our rooms. It's also wonderful to hear that you appreciat… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewA comfortable hotel. We liked using the gym in the morning, and the kids enjoyed the rooftop pool. We also liked the freshly cooked eggs at breakfast.
The hotel is a bit dated. Some of the stuff in the rooms was broken - eg fridge didn't work, soap dispenser fell off the wall. Probably not a 4 star hotel by today's standards. But it was fine for our needs.
Dear James, Thank you for your feedback. We're glad to hear you enjoyed the comfort of the hotel, the gym, the rooftop pool, and the freshly prepared breakfast options. We appreciate your comments, as they help us identify areas where we can continue to improve. We hope to have the opportunity to welcome you again and provide an even better experience. Kind regards, Josué Esteva Gallegos Guest Relations – NH Puebla Centro Histórico
Dear James, Thank you for your feedback. We're glad to hear you enjoyed the comfort of the hotel, the gym, the rooftop pool, and the freshly prepared breakfast options. We appreciate your comments, as they help us identify areas where we … Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe hotel has a good location
The room was very old and dark even tough we were on the street side. The staff was ok but not very friendly. The breakfast is very expensive for bad food...
Dear Nicolas, Thank you for sharing your feedback. We're glad to know that our location was convenient for your visit. We appreciate your comments, which help us identify areas for improvement. At NH Puebla Centro Histórico, we are committed to enhancing our services and guest experience every day. We hope to have the opportunity to welcome you again and offer you a more pleasant stay. Kind regards, Josué Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Nicolas, Thank you for sharing your feedback. We're glad to know that our location was convenient for your visit. We appreciate your comments, which help us identify areas for improvement. At NH Puebla Centro Histórico, we are commit… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThere was a lot of noise from 12am to 3am. I don't understand why nobody from the staff is checking the cameras on the floors.
Dear Saavedra, We deeply regret any inconvenience caused due to the noise during your stay at our hotel. It's unfortunate that your experience didn't quite match your expectations. We endeavour to create a peaceful and relaxing environment for all our guests, and it's disappointing to hear this wasn't your experience. Your feedback is very important to us as we strive to improve every aspect of our guest's stay. While we cannot change the past, we certainly can learn from it, and we assure you that it helps us make better decisions for the future. Thank you for bringing this to our attention. Your comfort and satisfaction are our utmost priority, and we sincerely hope to have the opportunity to better serve you in the future. Best regards, Josue Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Saavedra, We deeply regret any inconvenience caused due to the noise during your stay at our hotel. It's unfortunate that your experience didn't quite match your expectations. We endeavour to create a peaceful and relaxing environment… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation good. Decent value
Dear Guest, Thank you very much for sharing your experience. We’re pleased to know that you found our location convenient and that you felt your stay offered good value. At NH Puebla Centro Histórico, we strive to provide a comfortable and well-located experience for all our guests. We look forward to welcoming you back on your next visit to Puebla. Sincerely, Josué Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Guest, Thank you very much for sharing your experience. We’re pleased to know that you found our location convenient and that you felt your stay offered good value. At NH Puebla Centro Histórico, we strive to provide a comfortable and… Show more
Reviewed: 19 July 2025 · Stayed in May 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewPerfect location, friendly staff & great breakfast
It was dissapointing that most TV channels were available only in English... We are in Puebla Mexico and channels should be mostly available in SPANISH for mexican customers... also all Movie stream apps did not work so we had a very boring quiet evening in our room as there was no internet connection to use any streaming app & the TV was only in English. We were looking forward for a cozy movie night, but instead we just turned off the lights.
Dear VBertely, Thank you very much for taking the time to share your feedback. We’re delighted to know that you enjoyed our perfect location, the friendliness of our staff, and the quality of our breakfast — all of which are part of the experience we strive to offer every guest. We truly value your observations, as they help us identify opportunities to enhance our services and ensure a more comfortable and enjoyable stay for everyone. Your comments have been shared with the relevant departments for review and improvement. We hope to welcome you back in the future and provide you with an even better experience. Warm regards, Josué Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear VBertely, Thank you very much for taking the time to share your feedback. We’re delighted to know that you enjoyed our perfect location, the friendliness of our staff, and the quality of our breakfast — all of which are part of the ex… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewEverything
Dear Veronica, Thank you so much for your kind words! We’re thrilled to know that everything about your stay met your expectations. At NH Puebla Centro Histórico, we strive to create memorable experiences, and your satisfaction is our greatest reward. We look forward to welcoming you back soon. Warm regards, Josué Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Veronica, Thank you so much for your kind words! We’re thrilled to know that everything about your stay met your expectations. At NH Puebla Centro Histórico, we strive to create memorable experiences, and your satisfaction is our grea… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewNothing in general, average boring hotel
Pool was not open, facilities not working well, wifi weak, and we had "a luck" to be there at the same time when some sport grousp of kids were hosted. So we experience endless noise, night calls for the line to room and giggeling, kids running everywhere (like hundreds of them). Totally bad experience ... otherwise it could be an average stay, but there are much better places in Puebla for a similar price.
Dear Katerina, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations. We apologize for the inconvenience caused by the pool being unavailable, the issues with our facilities and Wi-Fi, and especially the noise from the group staying at the same time. We understand how important peace and comfort are during a hotel stay, and we are taking steps to prevent similar situations in the future. Your comments are very valuable to us and help us improve. We hope to have the opportunity to welcome you again and provide a much better experience. Kind regards, Josué Esteva Gallegos Guest Relations NH Puebla Centro Histórico
Dear Katerina, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations. We apologize for the inconvenience caused by the pool being unavailable, the issues with our fac… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewPublication
Courtesy
Dear Vicente, Thank you for your feedback. We're glad to hear that you found the area and room clean. We’re sorry if the bathroom did not meet your expectations, your comments help us improve, and we’ll make sure to follow up with our housekeeping team. We hope to welcome you back soon for an even better experience. Best regards, Josué Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Vicente, Thank you for your feedback. We're glad to hear that you found the area and room clean. We’re sorry if the bathroom did not meet your expectations, your comments help us improve, and we’ll make sure to follow up with our hous… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewWe enjoy going to the gym area and appreciate the comfort of the hotel.
The internet connection in the rooms is quite poor.
Dear Ismael, Your feedback is greatly appreciated. It's delightful to know that you enjoyed the gym facilities and found comfort in our hotel. Regarding the internet connection, it's unfortunate to hear that you had a less than satisfactory experience. Your comments are valuable and will be taken into consideration for future improvements. We hope to have the opportunity to welcome you back for an enhanced stay. Best regards. Josue Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Ismael, Your feedback is greatly appreciated. It's delightful to know that you enjoyed the gym facilities and found comfort in our hotel. Regarding the internet connection, it's unfortunate to hear that you had a less than satisfact… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLocation was perfect for city center activities
Buffet. I have stayed at many NH hotels and this breakfast was not that great compared to other NH hotels .
Dear Guest, It's wonderful to hear that our location perfectly suited your activities in the city center. Our prime location always aims to provide easy access to our guests for their city explorations. Regarding your experience with our breakfast buffet, we regret to hear that it did not meet your expectations. We strive to offer a variety of choices to all our guests and it's unfortunate that we missed the mark on your recent stay. We value your loyalty towards NH hotels and your feedback helps us better understand where improvements can be made. Please rest assured that your comments will be shared with our team. Thank you once again for your candid review. We hope to welcome you back for an even better experience in the future. Best regards. Josue Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Guest, It's wonderful to hear that our location perfectly suited your activities in the city center. Our prime location always aims to provide easy access to our guests for their city explorations. Regarding your experience with our … Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewThe room space .
The washing sink and wc wasn't washed well. The bathtub looks tired .
Dear Anita, Your feedback is of great value to us. It's delightful to hear that our room space met your expectations. We strive to provide our guests with comfortable and spacious accommodation. On the other hand, we regret to hear about the cleanliness and condition of the bathroom. Please be assured that we uphold high standards of cleanliness and maintenance. We appreciate your understanding and we hope to have the chance to welcome you back in the future. Josue Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Anita, Your feedback is of great value to us. It's delightful to hear that our room space met your expectations. We strive to provide our guests with comfortable and spacious accommodation. On the other hand, we regret to hear about … Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewLocation is perfect, staff was very friendly and remembered one of us had dietary restrictions. Overall a very good choice in Puebla.
The WiFi and internet was abysmally slow in the room to the point we could use it.
Dear Claudio, It is wonderful to hear that our location suited your needs and our staff made a memorable impact on your stay. Knowing that our team could accommodate your dietary requirements and provide a welcoming atmosphere truly makes us proud. Your feedback regarding the WiFi is noted and we are sorry to hear that it did not meet your expectations. It is important to us that our guests have an ideal experience, and we apologize for any inconvenience. Thank you for choosing to stay with us in Puebla, and we look forward to welcoming you again in the future. Best Regards. Josue Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Claudio, It is wonderful to hear that our location suited your needs and our staff made a memorable impact on your stay. Knowing that our team could accommodate your dietary requirements and provide a welcoming atmosphere truly makes … Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe property was in an ideal location, walkable to everything we wanted to see
The lobby had an odour, similar to the smell in large cities.
Dear Beth, Your description of our hotel's prime location is truly heartening. We're glad you found it convenient and ideal for your sightseeing plans. On the other hand, your comment regarding the odour in the lobby is noted. A welcoming and pleasant environment is what we aim for, and we regret that your experience in the lobby did not match this. We value your feedback and look forward to the opportunity to serve you better in the future. Your satisfaction is our priority, and we strive to make every guest's stay a comfortable and enjoyable one. Best regards. Josue Esteva Gallegos Guest Relations | NH Puebla Centro Histórico
Dear Beth, Your description of our hotel's prime location is truly heartening. We're glad you found it convenient and ideal for your sightseeing plans. On the other hand, your comment regarding the odour in the lobby is noted. A welcomin… Show more