the room is not very comfy: bed is pretty hard (more like a japanise trend), window was seen through cafe (no intimacy), overall room space usage is strange

1) location 2) rooftop pool and patio 3) hot pool cenote 4) welcome fruit plate 5) leather curtain (weird!) 6) parking

Stayed in May 2025

For us it was ok but the pool is cold, few people use it I think. The rooftop need shade, umbrellas? another reason why we where always alone? The architecture needs a lot of maintenance, a job to be done, you see some parts suffer. It’s an expensive place so you expect a lot of :-)

Amazing location and beautiful modern Mexican architecture, great people, nice food…what more do you need? Underground pool and steam bath was a great experience included in our deal. Rooftop pool and views are stunning. We would love to come back - thank you, Otro team

Stayed in April 2025

Lovely design throughout.. Staff helpful at every turn and always with a smile. Breakfasts were lovely and the view from the rooftop in the evening is beautiful, especially with a cocktail. Private use of the 'Otro Mundo' pool is well worth booking - make the time.

Stayed in February 2025

Just need to provide a few more 'creature comforts' such as better lighting in the rooms, more space for clothes, slippers etc...

The location is amazing and the architecture is very memorable, once you get used to such a different style of hotel it really grew on us. I would really recommend the hotel as long as guests understand what they are getting.

Stayed in February 2024

The room was not so confortable. A lot of light get´s in the room. The shower wasn´t working properly and it was impossible to control the water temperature.

The location was excellent. The service is excellent. We got an upgrade.

Stayed in December 2023

As in all hotels of Grupo Habita, the breakfast buffet is minimal. Staff at the reception is 50-50 , you can either get very lucky or not at all.

Otro is absolutely the hotel to stay when in Oaxaca. The architecture is incredible, the rooms are beautifully designed, there are interesting angles everywhere and the pool is a great plus. This hotel even has its own man built cenote. Will definitely stay here again when in Oaxaca.

Stayed in August 2025

I booked Saturday and Sunday nights and was mostly looking for somewhere with a pool I could relax and read a book and have a cocktail. Unfortunately on both late afternoon and evenings the pool was closed for a wedding party, which was pretty noisy. I did go in the pool once in the daytime but there is no shade so the best time to go up there is the late afternoon and evening (when it was closed for a private party). I don’t think it’s fair to take away the main attraction from a customer to hire the venue out for private parties and I would haveg stayed somewhere else if I’d known.

Amazing view, nice breakfast, friendly staff.

Stayed in July 2025

Breakfast could have been better - limited choice.

Fantastic hotel. Decor is phenomenal, roof terrace has incredible views, cocktails are first class and the service is impeccable. Rooms are spacious. There's no car park but they'll park your car for you so there's no worry. Location is 10/10.

Stayed in June 2025

Support from Adalmina was amazing

Stayed in March 2025

DO NOT GO TO THIS HOTEL IT'S A SCAM Lack of soundproofing: We were disturbed by noise throughout our stay, including hearing every door opening, footsteps in the hallway, and noise from nearby planes. This level of sound disturbance is unacceptable for a hotel of this price range. Inadequate lightproofing: The bedroom door did not reach the floor, allowing constant light from the hallway to seep through all night, significantly disrupting our sleep. No hot water: We had to wait over 15 minutes for water that was only lukewarm at best. Persistent unpleasant odors: There was a strong, constant sewer-like smell in the bathroom and toilet, which made the environment uncomfortable. Unacceptable room conditions: The first room we were offered did not have a proper window and was located directly beside the reception, leading to noise from both the front desk staff and the loud music played there. Overall amenities: the rooftop was way smaller than on the pictures and the pool was not clean thus unusable. The breakfast quality is not at the quality standard you expect for the price and located in the reception area which does not feel welcoming.

The staff is great but very unlucky to work in such a bad hotel.

Stayed in January 2025

The location, underground cenote and rooftop pool & bar were fantastic. Service was very attentive and friendly too. Breakfast included.

Stayed in February 2025

Very loud neigboorhood.

Beautiful design and taste!

Stayed in December 2024

Bed corners are dangerous to get hurt. Steep stairs to walk. There is not an elevator in the hotel. Water and sauna were cold.

Design, colors, terrace pool, bbq long table area, decoration, atmosphere, location, materials, interiors.

Stayed in November 2024

Very new, super friendly staff, beautiful rooms, wonderful location, swimming pool on top of roof lovely. A real haven in busy Oaxaca

Stayed in April 2024

The architecture of the place was incredible

Stayed in March 2024

There are hotels to avoid and there are hotels to recommend. Sadly, Otro features in the first category. Why may you ask? Well, it is advertised as a design hotel. Design certainly features, but not in a good way. The minimalistic set up results in discomfort, rather than the opposite. Bare walls, tiny rooms, hard beds, bunker-styled shower rooms, cold water just when you want a hot (or at least warm) one in time to walk out for dinner. Despite raising the hot water problem with reception (I note this is a recurrent problem according to other reviewers), no improvement was made during our 4-night stay. The rooms are cramped in the extreme. The first room offered us had a tiny window and smelt. We were offered another with a view of a brick wall. The second choice provided us with a view over the roof of the bar area. There are no coffee/tea facilities or slippers in the room, the storage space for clothes is inadequate and the WiFi more miss than hit. Furthermore, the loo directly faces the bed, two steps away from your feet. The door (such as it is) folds in on itself, so nothing is left to the imagination sound or vision-wise! The rooftop area has absolutely no shade and the pool was rather 'green'. When I brought these constructive observations to the attention of the staff, whilst apologetic and entirely pleasant, simply did not sort anything out, in fact they rather adroitly side-stepped the issues raised. One excuse for the lack of shade given was the fact that there could be no sunshades since the hotel is in a historical area. An interesting comment in the light of the fact that nearby venues have tasteful shades adorning their terraces. To make matters worse, when one did go up to the terrace for a breath of fresh air in the early evening, the maintenance staff appeared, sanding down the wooden tables & re-bedding the planters. Not conducive to some peaceful early evening relaxation.

Convenient location - apart from the fact taxis cannot drop you outside the hotel & you have to wheel your cases over cobbles in the blazing heat.

Stayed in March 2024

my room was beside the stairs going up to the pool / rooftop. I could hear every step as the steps are made put of metal.

great location.

Stayed in September 2023

There are no comments available for this review

Stayed in April 2025

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Stayed in October 2024

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Stayed in August 2024

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Stayed in April 2025

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Stayed in May 2025

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Stayed in March 2025

There are no comments available for this review

Stayed in December 2024