The property has everything is just outdated.

The location is wonderful. Sadly it is sargassum season we were not able to enjoy the amenities due to the smell Gracias produced by the sargassum. The beach area is nice more than anything. The staff very helpful. Pedro a gentleman in the front desk went above and beyond to help me out.

Stayed in August 2025

You can't open a tab on your bedroom which makes the "pool bar and restaurant" not a very nice experience (have to go get money in your bedroom to pay... they don't provide pool towel so you go back to your room wet and it is quite slippery)

Hotel has been renovated few months ago and it is nice :-) beautiful view and pools

Stayed in June 2025

There was a good deal of renovation going on at the time of our visit.

We always enjoy this place for total relaxation. It is not an adventure destination but a great break if that's what you want.

Stayed in September 2024

A mix up with putting charges to the room. This was not discussed at check in so when I ordered a drink at the bar and asked to put it on my room the waiter never completed the order but also didn't tell me what the problem was until I went back to ask. Better communication would be appreciated.

Beautiful location, lovely pool and beach access. There are some other bars and restaurants close by too. Rooms spacious. Didn't get to try the hot tub as only there for one night.

Stayed in September 2024

Hotel is very old, shower, toilets need to be renewed. water pressure and temperature is an issue at shower.

Beach is good, breakfast was slow, would be better to have open buffet.

Stayed in August 2024

It’s very dated and although the rooms were clean it looked faded and old. The shower was a trickle and the jacuzzi in the balcony was ancient. Bedrooms are in desperate need of a refurb. The breakfast rules were very rigid and we were allowed juice OR fruit but not both! Eggs to follow either fried or scrambled and a bread basket. Last feed days we were told we could have pancakes so the kids were elated shame they didn’t let us know at the beginning of the holiday! (At the weekend where there is a buffet) Perhaps yoghurt and cereal would be a simple addition on a daily basis to make it more enjoyable for exciting? Service is pleasant but very slow so be prepared to spend a while at breakfast.

The pool and the beach area were fabulous. A lovely swim up bar and plenty of beds even though it was Easter and busy. The staff were pleasant and the rooms were clean. Great location right next to all of the restaurants, bars and dolphinarium

Stayed in April 2024

Location in front of the beach, swimming pool, friendly staff

Stayed in April 2024

Wheelchair access everywhere. Made it very handy for us. Everything was spacious and not crowded.

Location is beautiful. Staff is very friendly.

Stayed in March 2024

Registration desk could be more informative. They are courteous but not overly helpful. You will not have any water in your room sporadically, mostly at night but sometimes in the morning. They have their own water system and it does not work well 24/7. They also are extremely picky about having brand new paper money USD and Pesos. If your currency looks old or has a mark or small tear, they will not accept it. I think this must be a Mexican bank thing. I also did not like that the resort had a dolphin display. I strongly oppose any resort who buys captured marine mammals for displays.

The property has everything you need for food with dozens of restaurants, pharmacy, shopping , you can book excursions and rent golf carts or vehicles. The resort has a swim up bar and pools right near the beach. A server will bring food and drinks to you on the beach all day. The property has tight security. You feel very safe here. This property is literally like a small town!

Stayed in March 2024

The breakfast service on the last day was slower than the others but is was a much busier breakfast sitting than the other days.

The beachfront access was fantastic. We had a great time snorkeling in front of the hotel.

Stayed in March 2024

The breakfast included was really poor, we were hungry after it; and the food in general at the hotel was expensive and not great The staff was not very friendly, every day it seemed they didn't remember us from the day before, we always had to go and ask for the baby seat, then wait for a while, not very smooth

The location of the hotel is really the best and main thing: beach front, clear calm waters, surronding nature and animals; close to the Marina with plenty of food options and groceries Next I would say the swimming pool, spacious and great to bring a baby along

Stayed in March 2024

Breakfast: If I compare similar hotels in Europe with a price respect (Austria, Germany, France etc.) breakfast here was very very monotonous. Every day eggs with 2 possibilities (scrambled or fried) with bacon or ham or sausage? Fruit plate or juice? If I chosen fruit then no juice and vice versa. 3 pieces of small bread to eggs for 2 persons? If I spent a day with breakfast in a similar hotel in Austria (HN hotel 220 $ US / day - inlc. breakfast for 20 $ US) they offer huge choice of fruits, meats, vegetables, milk products, various breads, juices, sweet desserts, coffee, tea, water = all included without restriction of the quantity, in top quality! I know = w/o surrounding like Puerto Aventuras but hotel of this level / price should offer appropriate breakfast...

Resort (greenery), enter hall, background of the hotel (gym), swimming pools, pool with bar, large room, beds (comfortable and large), room service, view out of balcony on dolphinarium (!), beaches,

Stayed in March 2024

The beach and grounds were beautiful, breakfast was yummy, and our room was older but well-maintained clean, and the bedding was exceptional.

Stayed in March 2024

Room only had antenna TV service with limited english channels, and no news/weather. Room AC drove us crazy as fan is always running and still blows cold air directly towards the bed. Room does not have a minibar.

Beach was right off the facility and beautiful, but it was coarse sand. Breakfast was adequate but monotonous with eggs every day except Saturday and Sunday when an excellent brunch was available.

Stayed in March 2024

Beach

Stayed in February 2024

I feel this place was overpriced for the service we got. The room was spacious but the smell of dust and stuff air (alternatively we could turn on the ultra-loud AC) was not great, there was no tea/coffee maker and when we asked for one we were told 'well maybe someone took it...' and nothing happened; anything extra was overpriced as well as nearby restaurants etc. We asked for a cup of hot water in a coffee shop and they wanted $4 for that. Pay 15% more and go to all-inclusive instead. We booked last moment, don't be like us.

The location is wonderful and overall I was satisfied.

Stayed in February 2024

Lamp shades and light fixtures dusty/stained,

Private jacuzzi was amazing, easy to use, rooms were spacious, bathroom was lovely. Quiet place

Stayed in January 2024

Great little beach with kids. Lovely staff. Great breakfast. Great pool for kids. Beeb here twice and Will be back!

Stayed in February 2024

A little worn out and smelly room.m, but still OK I could sense a strange tension among staff, like they were afraid of management? - at the arrival receptionist tried to place me in much worse room than I booked, fortunately it wasn’t done in a smart way 😋. - when asked for the plate, receptionist asked me to call the restaurant in person.

Great location, direct access to the private beautiful beach. Not crowded at end of January. Restaurants in close proximity. Jacuzzi on the room’s balcony with garden and ocean view.

Stayed in January 2024

No elevator but if you’re good with stairs it’s fine.

It was a good place to rest up after a long flight and to get accustomed to being in Mexico. Except it’s a gated community which I didn’t realize so not really Mexico. But it’s safe for those who wish to feel safe that way. Lovely facility. Great beach. Nice pool. Good for families.

Stayed in January 2024

The hotel would need some renovation, staff could be a little more friendly.

Huge rooms, nice beach

Stayed in January 2024

the AC is very loud and blows hard directly to the bed so it would be great if they can put Ductless AC. Also we were in a room for the first 3 nights where there was a very loud water pump behind the room. Management agreed to move us to another room for the remaining 5 nights which speaks for their good customer care

short walk to the beach, gym, breakfast area, and several restaurants and stores within the gated community. Also short drive to several cenotes and other beaches and towns.

Stayed in January 2024

Having to leave!!!

Loved the buffet breakfast (although it wasn't served every day), the pool, the private beach, the spacious room with nice decor and different lighting sources and most of all the private jacuzzi on the balcony! The location was perfect too, right on the marina with all the shops and restaurants.

Stayed in December 2023

It’s a bit dated and it looked like there was mold on the drapes. Musty smell in Mexico is normal but man was it strong.

Great location!

Stayed in November 2023