Superb location and the staff were excellent. Lovely rooms, but all a bit tired and run down. We had 2 rooms on the top floor which had a lovely view and breakfast on the terrace but bring the earplugs as it was very very noisy (low season).

Stayed in April 2025

It was unusual having to ring a bell for exit/entry but for security it was good. Staff were always available.and it wasn’t a problem.

Wonderful oasis in a delightful town. Spacious room, excellent staff and great bed and shower. The staff went the extra mile. Every time we returned from a day out there was a fresh juice awaiting. The rooms were cleaned promptly and to an excellent standard. Great location for restaurants and magor attractions.

Stayed in January 2025

Location. Staff very friendly and attentive.

Stayed in July 2024

The very hard bed. I like a little softer bed.

It was close to everything !

Stayed in June 2024

Excellent location and staff, especially Carlos

Stayed in June 2024

This property was amazing! Carlos was so awesome always checking on us to see if we needed anything. Love him. Room was beautiful and breakfast was very good. The location was the best!! Definitely will stay again

Stayed in May 2024

I would have liked the continental breakfast to include espresso. A bit noisy at night from the street if you face that direction.

Beautiful building and location. We were on the top floor so a small elevator could have been helpful.

Stayed in April 2024

We didn’t find out about the spa services until our last day. The A/C unit in the Firenze room got quite noisy.

The location made it ideal to get coffee, go shopping and see local street vendors and attractions like the botanical gardens. The breakfast at the hotel was exceptional as was the service. Thank you Carlos!

Stayed in April 2024

Food only at breakfast

Ideally located on a mostly pedestrian street. Staff very helpful with bookings and travel suggestions.

Stayed in February 2024

The property was beautiful, clean, safe and centrally located to all the major spots to visit !

Stayed in February 2024

The lack of swiming pool The breakfast included was continental only. You have to pay for egg dishes. Taking in to account that room rate is incredibly high , this is a drawback

It is a palace style hotel with exceptional service Rooms are huge snd comfortable Suite room on the ground floor was not so good but management changed to another room one floor up The terrace is incredible

Stayed in February 2024

We liked everything about the hotel and staff. But the neighborhood was noisy at night with rooftop entertainment going on. That had nothing to do with the hotel but the noise was a factor in our sleep.

The staff went over the top to make sure we had a great stay.

Stayed in January 2024

There was a bit of a “funky” smell in our bathroom. Perhaps some air freshener would help.

Great location. Staff was very friendly, very efficient, and very helpful. It was lovely having our breakfast every morning on our terrace.

Stayed in January 2024

We Did not like the television control system. It was difficult to handle.

The The property was very small and intimate. All the associates that served you were nice and knowledgeable. Our room was on the street with large windows opening up directly to the street. If we left the windows open, it was impossible to sleep. Luckily, there were large sound doors that shit in front of the windows, and the room became very dark and quiet.

Stayed in October 2023

The restrooms are small, with a cramped toilet area. This is apparently evident in all rooms. It's a minor inconvenience. Also, there was no coffee machine in the room, but you can request this and they will deliver one.

Amazing staff, location, and ambience. The decor couldn't be more perfect. Rooftop terraza is beautiful!

Stayed in October 2023

room

Stayed in September 2023

It is perfect, the people are incredible, the location the best and the hotel was beutiful

Stayed in July 2023

I wish the order of Mole Tamale came with two instead of one. But in all reality it was best they kept it at one.

Breakfast was spectacular. I was hooked on the Mole tamale. I had it every morning. Starting of breakfast with a cup of hot Oaxacan chocolate set the mood. A platter of fresh fruit was also like a bouquet of fresh and enticing flavors.

Stayed in June 2023

Very nice staff, good breakfast. Also, very good location... actually almost "too downtown" because one can hear the street noise from the room (Oaxaca and its numerous roof-top-bars are quite noisy at night...)

Stayed in May 2023

Bed had a plastic under sheet. Very hot ! Room had noisy a/c unit too near bed. No outside window.

Location and lovely staff

Stayed in March 2023

This place is an absolute gem Its right in the historic centre near all the rooftop bars and best reastaurants It's setting and interior is very authentic but cool. Above all the service and how accommodating every single person there is was outstanding. It really felt as if you were staying at someone ypu knows place. Lovely people Certainly recommend and will stay here again when we come back to oaxca city as its a magical place Thank you

Stayed in March 2023

supremely hospitable, amazing location, fantastic staff

Stayed in February 2023

Location was excellent and the staff was very accommodating.

The staff at the hotel were very accommodating. They wanted to make certain our stay was wonderful, which it was.

Stayed in February 2023

The staff, location!

Stayed in January 2023