Old elevators slippery floor by pool repetitive food pool not so clean

Clean room friendly staff clean installations

Stayed in March 2025

What I didn’t like about the hotel was maybe the table in front of the restaurants on the way to the elevator where the tour people are constantly asking you. Also, I’m not a coffee drinker, but I am a morning person and not having a coffee pot or the option in the morning in the rooms might be a downfall because some of the hotel all of the hotel food and beverage are not open at the time that I am up. lol must mention from the view of my hotel room. the darker pools look a lot better, so when you repaint the pool, I would suggest you do it in a darker blue.

It all stated with excellent customer service from Pesvical. I kept a list of how many employees they have that gave us excellent customer service. The bell men David was next. The young bartender name, Jose in the Lobby bar. I didn’t even have to ask for my cranberry juice that I needed to mix with my medicine. The other bartender at the Coco bar named Omar was great . The food was good but the servers is what makes the restaurant experience even better. The first night we had a waiter tall gentleman with a name that started with the letter E I couldn’t remember his name. My daughter asked why there was no mango at the fruit salad bar and He asked her right away would you like some. He when into the kitchen and came back with the mango all cut up for her. That’s when I decided that I would start writing down these exceptional employees names. The following day we had a breakfast and the waitress named Lourdes even when she was not our waitress on other days she would help us out. Jesus is other the waiter that goes above and beyond as well. Great events throughout the pool day. Awesome!

Stayed in April 2024

II loved it all.

The many options were overwhelming. When I didn't see fried eggs I asked and the cook responded, of course. Good service.

Stayed in January 2023

Mostly the loud music until 2 am from the disco. There is no no location from our wing where it is not heard. And sometimes there are only few people in there and everyone against there will must listen to it. It should be just loud enough so that people can enjoy and relax without having to wait until 2 am. The pool is usually overcrowded during schools holidays. Not fitted for swimmers.

The personnel is very outgoing. Always friendly with a smile. Always helpful. The balcony and views. The food was always plenty. Lots of variations and good.

Stayed in January 2023

I loved everything.

The food was authentic Mexican food, the fruit was fresh, the venue was outdoors if you wished.

Stayed in March 2025

The lunch and dinner food was not the greatest.

The location

Stayed in March 2025

We’d stayed at the Hol Inn the week before and it was every bit as good if not better then the Park Royal and $500 a wk cheaper

Location

Stayed in February 2025

Unpredictable hours across the on site restaurants - closed for breakfast twice when expected to be open. Fairly limited food options on site. Biggest issue was the high number of rowdy children everywhere in the pool, splashing and screaming. Many families with numerous children of all ages - infants to teenagers. The only swim-up bar was consistently crowded with numerous teenagers drinking what appeared to be N/A drinks, when the fact that you must be 18 is clearly posted. Many of these appear to be locals, so unlikely to be a language issue.

Location was fine - a little farther from the town than we are used to in this area, but this was expected. The beach is fantastic, and similar across all hotels along this beach. The pool was reasonably clean throughout our stay.

Stayed in February 2025

Food was underwhelming. Rice at every buffet. Rooms were musty, could see black mold throughout the room, and just tried to hide by painting over it. Patio door did not close all the way.

Staff are very friendly and helpful, daily room cleaning was appreciated. Beautiful beach and close walk into the main town.

Stayed in February 2025

Drinks from the kitchen,

Everything! Food was amazing, but honestly drinks not the best, but the bar was excellent, excellent service, overall! We had an amazing view that could beat anything.

Stayed in May 2024

BAD FOOD, BAD ROOMS, BAD SERVICE.

BEACH

Stayed in January 2024

Swimming pool is not clean, not many spaces covered against the sun, not many options at the buffet, noticed lower quality on the food, specially for breakfast

???

Stayed in September 2023

Staff was Excellent

Stayed in January 2023

Nothing . everything is excellent

Love everything

Stayed in January 2023

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in March 2023