All the doors when closing are very loud

Everything was nice

Stayed in September 2025

A mini fridge in the room would have been nice for longer stays, Deluxe King rooms are smaller than they look in the photos and there is limited storage space, doors are relatively thin and we could hear people working out in the gym above us or the housekeeping staff outside, wifi could be a bit wonky if you’re using too many devices at a time. Most rooms are built with the windows facing an inside shaft and you can’t open the blinds without all other rooms around you being able to look into your room which makes the rooms a bit dark and lacking privacy but also helps to keep the rooms more quiet compared to the ones facing the street. The one thing we would truly suggest to change is that housekeeping staff respects the door signs - even though we had the DND sign out each day and asked at the reception multiple times for the room not to be cleaned, the staff knocked and even entered the room when we were away to make the bed and empty the trash. Not sure if they thought we forgot to take the door sign back inside before we left the room, but I don’t think anyone should enter the room without our permission/reassurance.

The hotel design is beautiful, right in the city center, liked the facilities incl a huge rooftop terrace, gym, and spa, patio, cafe, bar, etc. super friendly and accommodating staff, comfortable beds, clean rooms and overall facilities

Stayed in August 2025

N/A

Location, cleanliness, professionalism

Stayed in July 2025

Everything

Stayed in May 2025

There were only 2 breakfast choices (no variety). Lactose intolerance (cheese & milk) request was not understood even when requested in Spanish

Stayed in May 2025

Bed

Great location

Stayed in May 2025

This recently renovated hotel is beautifully designed, spotless, and offers excellent service. Its prime location makes it a fantastic choice for a comfortable and convenient stay.

Stayed in March 2025

Nothing

Perfect! The room I stayed was basement but there is terrace. I could stay comfortable and have nice breakfast. I will stay the hotel next time to go to queretaro.

Stayed in December 2024

The bar is fantastic thanks to Emily Valentin

Stayed in March 2025

The only thing I didn’t like about our room was that there was no natural light. Our window faced other rooms so even if the shade was up, no light came in so it was super dark. If we didn’t have the lights on at all times, we couldn’t see in our room.

The location and it was very clean and modern. The bar and central courtyard were very nice. The staff was super friendly.

Stayed in February 2025

Nothing!

Everything!

Stayed in February 2025

My room was large with a king bed and a full shower. The shower had great water pressure and plenty of warm water. The staff throughout the hotel were all very friendly and efficient. Breakfast was included in my room rate and was exceptional. The location is close to great restaurants and historical locations. I highly suggest this hotel if visiting Queretaro.

Stayed in January 2025

The staff in the restaurant Every day was the same issue, you asked for sugar, water or something else, after they served the food and never bring you anything, we thought it was only one day that they were helping 4 tables, but the rest of the days we were the only people sitting and it was the same thing, also they will bring orders wrong. Other than that everything was great

Property was really nice and clean, super closed to all the activities

Stayed in December 2024

Location, cleanest of the place

Stayed in October 2024

While the staff and location got 10/10, the ventilation in the room is not well designed to allow airflow. Even with AC, it's acting more like a fan without cold air. Our room temperature was constantly 27c and quite warm. At times we had to open the window and the door to help cool the room. Once one steps outside the room, the hallway is airy and breezy. Unfortunately the hotel design didn't take into consideration of allowing airflow, a more natural way to cool down the rooms.

Central location with a beautiful courtyard, very helpful and friendly staff who helped us switch room (shout out to Anna). There was also a female manager at the breakfast/dining area who was super helpful and friendly, gracias! Clean room with a modern touch, and comfy bed. Quiet environment as most rooms are away from the street.

Stayed in September 2024

We did not have any towels in the bathroom the first day and l needed to call them in the morning. Next day, they cleaned the room and l noticed again that we did not have towels again.

Breakfast was ok.

Stayed in August 2024

Parking is not inside the hotel. They give a good voucher discount for a parking 400mts away. It's a good parking but you should be aware of this. Most hotels in the city centre don't have parking at the spot.

The rooms and shower feel so spacious, comfortable beds and very clean. We had breakfast included and it was delicious. Check-in was fast and minimum time spent at the desk. I took some pictures but somehow I can't attach them. The room has a modern touch, everything is new and looks attractive. We enjoyed our stay, there was air-conditioning and a good screen to entertain us Our room had an iron table, an iron and.a.safe. We also had a personalized welcome card on the bed upon our arrival.

Stayed in August 2024

We liked everything- maybe more towels and more channels on the tv.

Everything was perfect. The hotel is new. Accommodations were spectacular. Spacious. Breakfast was amazing and started at 7 am which is early for Mexico. We loved that part as we are early risers! Overall everything is on property -restaurant, bar, business center, and workout room on rooftop with a beautiful patio to see the city.

Stayed in July 2024

TV stopped working after 3 days… all channels switched to Spanish speaking only

Great location

Stayed in July 2024

You can’t take breakfast if you leave estoy

Location

Stayed in July 2024

Staff could be a bit more friendly

Very clean, modern, upgraded big rooms! Perfect location

Stayed in July 2024

Na

Gtreat manager

Stayed in June 2024

The only I don't like..no parking And no Internet at First Floor.. The internet no good.

Everithing was good The hotel is great,clean and quiet The staff from the bar.super nice

Stayed in July 2024

No internet in the 1st floor

The hotel very clean.. It's very close to everithing..good walking

Stayed in July 2024