There was not staff at the reception when we arrived.

It was clean.

Stayed in April 2025

The food at the restaurant was below average. Furthermore, there was only one waiter for several tables.

Stayed in April 2025

Out side town

Bonito lugar

Stayed in April 2025

Closeness to highway

Location

Stayed in January 2025

The beds were hard and the toilet broke towards the end our stay. It was somewhat fixed , but in reality they need to invest on their rooms..

I liked the quietness and waking up to nature.

Stayed in June 2024

Coffee was terrible. It was not filtered and had grounds (a lot!) every morning. Staff generally unfriendly. Had some issues when paying bill. Mattresses need to be changed! Bedding and towels need upgrading. Some of our towels, blankets, etc. had large holes and need to be thrown into a rag bag. Pool should be heated to be able to use it in this location. A hot tub would be perfect! I saw some reviews saying that the hotel needs remodeling. I disagree. This is a historic and beautiful facility with a true colonial feeling. If the mattresses and bedding and towels were changed, it would bring the level of this hotel up to standard with its original intent.

Loved the countryside location, handy for visiting surrounding villages and avoiding Uruapan traffic. Breakfast was good, but since we stayed for 6 days, it would have been nice to have a little variety. The bell boy was available to bring firewood and make the fire in the fireplace in our room. It ended up creating a lot of smoke in our room, so we didn't repeat that experience, but was a nice touch, nevertheless.

Stayed in February 2023

The restaurant does not have a bar, but it does serve beer. It also closes at 5:00 pm. We were lucky to arrive in time for a couple of beers and appetizers, but were unable to get dinner. There is nothing close enough to walk to. It did not appear to have many guests, perhaps due to the struggling economy, so it would not make sense to staff an empty restaurant. Hot water was inconsistent, but not a bother. I still highly recommend this hotel.

This is a very beautiful older hotel. It retains the elegance of a former era, but it shows its age. The restaurant is wonderful, and the staff are very. It is very safe and secure. The views are amazing.

Stayed in September 2022

The view was pretty nice

Stayed in June 2025

No iron in room

Very well taken care of

Stayed in April 2025

The facility was very quint, but with temperatures going down to 5 Celsius there was no heat in the rooms. No hot water and the beds were very hard

The hotel was very nice, a lot of stairs, and a beautiful pool area

Stayed in January 2024

Excelente

Todo en general

Stayed in January 2024

Dirty. No heating (freezing cold). Two electric sockets, one at door and one in bathroom. Lights non-functioning with cabling stripped bare (see photo), covers with cigarette burns, threadbare sheets, toilet with faulty flush unit which needed to be stopped by hand each time. Long black hair throughout the bathroom floor. Headboards not connected to the beds and wobbly. This was really the worst place I’ve stayed in all my years reserving with Booking and through all the countries I’ve traveled.

Little. Nothing, actually.

Stayed in December 2023

Everything is outdated. Bathrooms need upgrades, Chimney needed repairs, as it was slanted towards the room and the logs kept falling out.

The location is beautiful.

Stayed in December 2023

My initial reservation was accepted - confirmation/pin number. Then, somehow somehow the hotel rejected it and I'm guessing because they didn't want to honor Booking.com I still haven't found out if I was charged - since I've been on the road and have had other pressing priorities.

My initial reservation was accepted - confirmation/pin number. Then, somehow somehow the hotel rejected it and I'm guessing because they didn't want to honor Booking.com I still haven't found out if I was charged - since I've been on the road and have had other pressing priorities.

Stayed in November 2023

Ruido

Instalaciones y vistas

Stayed in September 2023

This is supposed to be a quiet, peaceful place to rest, no such luck. The hotel also has rooms for parties and events so , if there's a party or an event, bad luck as there's loud music playing. Nowhere in the description of the hotel says that there might be parties at the weekend. The music was playing until 3 am, not what we were looking for or paid for! They moved us to a quieter room but the rooms were not in a great condition, there was no hot water until after 7 am, no one told us this. There are no food offerings on site, the restaurant closes at 5.30 pm and, as they are far from the city centre, we had to call Rappi for food delivery, not a sophisticated choice for a special birthday weekend! The pool area is unkept. It has great potential but there's no investment. The hotel should identify what they are trying to achieve and who their target audience is, is it a good hotel offering or parties? Parties seem to be getting the priority and guests come as an after-thought. We moved rooms 3 times for different reasons, not a great experience for a one night stay! This place is not for people with mobility issues, too many stairs, no ramps anywhere. All in all, not a great experience and wouldn't recommend staying here unless you're looking to party all night.

Although it's far from the city centre, the location was in a nice setting due to the gardens, the gardens are massive and well-kept. The rooms are big but need updating. The bell boy was friendly and helpful, thank you.

Stayed in June 2023

The office did not have 3-prong to 2-prong conversion adaptors so I could not use my laptop, All the electric adaptors in the room are 2-prong.

Beautiful location out of the city but close to freeway access to leave. Everything was well taken care of on landscaping and the property is huge! The restaurant was on the second floor large and had lots of windows so you could a great view of everything from there. The room had a back door to the pool area with table and chairs so you could sit outside and enjoy the pool right from outside your door.

Stayed in February 2023

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Stayed in April 2025

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Stayed in July 2024

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Stayed in December 2023

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Stayed in September 2023

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Stayed in January 2023

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Stayed in June 2025