Reviews of Playa Los Arcos Hotel Beach Resort & Spa 4 stars

Dear guest, We would like to thank you for choosing us as your host during your stay in the city. We also sincerely apologize for not exceeding your expectations. Our main goal is to provide all our guests with a memorable experience, with first-class service and comfortable facilities, in an unparalleled location close to the best restaurants and activities in the city. We would like to learn a little more about your visit so we can work on our areas of opportunity and provide our future guests with a better experience. We hope you will give us the opportunity to welcome you back to this your home in the future to show you our improvements. Sincerely, General Manager

Dear guest, We would like to thank you for choosing us as your host during your stay in the city. We also sincerely apologize for not exceeding your expectations. Our main goal is to provide all our guests with a memorable experience, with… Show more

Dear Matthew Thank you very much for sharing your opinion with us. We regret that your experience was not entirely satisfactory. We are a traditional family hotel, and we continually work to offer spaces and moments for families, couples, and individuals. We will take your comments into account to continue improving and provide a more balanced experience for all our guests. We look forward to welcoming you back in the future and changing your expectations. Sincerely, General Manager

Dear Matthew Thank you very much for sharing your opinion with us. We regret that your experience was not entirely satisfactory. We are a traditional family hotel, and we continually work to offer spaces and moments for families, couples, … Show more

Dear Emir Thank you very much for taking the time to share your comments with us. We are glad to know you enjoyed our excellent oceanfront location, one of our property's greatest attractions. We regret that the atmosphere during your stay was not what you expected. We are known for being a family-friendly hotel, and during the holiday season we welcome many local and international families looking to enjoy a vacation together. Your feedback is very valuable, and we will take it into account to continue improving the experience for all our guests, ensuring a balance between relaxation and conviviality. We hope you will give us the opportunity to welcome you back in the future and offer you a more peaceful and enjoyable experience. Cordialmente, Gerente General.

Dear Emir Thank you very much for taking the time to share your comments with us. We are glad to know you enjoyed our excellent oceanfront location, one of our property's greatest attractions. We regret that the atmosphere during your… Show more

Dear Nigel Thank you so much for sharing your wonderful review with us. We are so glad you enjoyed our perfect oceanfront location and the convenience of having so many restaurants and stores just a short walk away. We look forward to welcoming you back very soon to this your home, to continue creating unforgettable moments in the company of your loved ones. Cordially, General Manager.

Dear Nigel Thank you so much for sharing your wonderful review with us. We are so glad you enjoyed our perfect oceanfront location and the convenience of having so many restaurants and stores just a short walk away. We look forward to wel… Show more

Dear Cheri Thank you very much for choosing us as your hosts to enjoy a memorable vacation in the company of your loved ones, it fills us with joy to know that you enjoyed our privileged location, close to the best restaurants and activities in the city. We hope to have the honor of welcoming you again very soon in this your home to continue creating unforgettable moments in the company of your loved ones. Cordially, General Manager.

Dear Cheri Thank you very much for choosing us as your hosts to enjoy a memorable vacation in the company of your loved ones, it fills us with joy to know that you enjoyed our privileged location, close to the best restaurants and activit… Show more

Dear Jaso Thank you very much for choosing us as your hosts to enjoy a wonderful vacation, close to the best establishments and above all with a beach to enjoy the sun. We are sorry for not having exceeded your expectations regarding food, this depends on the package you have purchased, although we also offer you the option to include it directly at the reception if you wish with a preferential cost. We hope to welcome you again very soon in the company of your loved ones to continue creating unforgettable moments. Cordially, General Manager.

Dear Jaso Thank you very much for choosing us as your hosts to enjoy a wonderful vacation, close to the best establishments and above all with a beach to enjoy the sun. We are sorry for not having exceeded your expectations regarding food… Show more

Dear Sadie Thank you very much for sharing your experience with us. We are glad to hear that you enjoyed our location, the pools and the peaceful atmosphere of the hotel. We also appreciate your positive comments regarding the cleanliness and friendliness of our staff, to whom we will gladly pass on your words. We take note of your remarks regarding the rooms and the information during check-in. These details are certainly very important to us, and we appreciate your bringing them to our attention. We are working on improving both communication with our guests and room maintenance to ensure an even more comfortable and smooth stay. We look forward to the opportunity to welcome you back and provide you with an even more complete experience. Cordially, General Manager.

Dear Sadie Thank you very much for sharing your experience with us. We are glad to hear that you enjoyed our location, the pools and the peaceful atmosphere of the hotel. We also appreciate your positive comments regarding the cleanliness… Show more

Dear Kelly Thank you very much for choosing us as your hosts to enjoy a pleasant stay with an unbeatable location in the heart of the Romantic Zone. We apologize for not exceeding your expectations with the hot water, we are reviewing this situation to provide all our guests with a relaxing and comfortable stay. We hope to have the honor of welcoming you back to this your home to change this experience and provide you with a completely renewed one. Cordially, General Manager.

Dear Kelly Thank you very much for choosing us as your hosts to enjoy a pleasant stay with an unbeatable location in the heart of the Romantic Zone. We apologize for not exceeding your expectations with the hot water, we are reviewing thi… Show more

Dear Jody Thank you very much for taking the time to share your experience with us. We are glad to hear that you enjoyed our prime location, as well as the pool, restaurant and views from your room. We also appreciate your comments about the comfort of the bed and the cleanliness of the linens. We apologize that the bathroom did not meet your expectations and we note your observation about the need for renovation. Your comments are very valuable to continue to improve and offer a more pleasant stay to our guests. We hope to have the opportunity to welcome you very soon and accommodate you in one of our renovated rooms, where you will be able to enjoy spacious and updated spaces. Cordially, General Manager.

Dear Jody Thank you very much for taking the time to share your experience with us. We are glad to hear that you enjoyed our prime location, as well as the pool, restaurant and views from your room. We also appreciate your comments about t… Show more

Dear Gilbert Thank you very much for choosing Playa Los Arcos Hotel Beach Resort & Spa as your hosts to enjoy a pleasant stay, it fills us with satisfaction to know that you enjoyed a comfortable room. Thanks to your preference, we will continue working on improving our facilities, hoping that, in your future stays, you can feel at home. Cordially, General Manager.

Dear Gilbert Thank you very much for choosing Playa Los Arcos Hotel Beach Resort & Spa as your hosts to enjoy a pleasant stay, it fills us with satisfaction to know that you enjoyed a comfortable room. Thanks to your preference, we wi… Show more

Dear Mark Thank you very much for taking the time to share a little about your stay with us. We are delighted to know that you enjoyed the great service our team provided with such care, as well as the desirable location, close to the best restaurants and activities in the area. We hope to have the honor of welcoming you back in the future to continue creating unforgettable moments with your loved ones. Sincerely, General Manager

Dear Mark Thank you very much for taking the time to share a little about your stay with us. We are delighted to know that you enjoyed the great service our team provided with such care, as well as the desirable location, close to the best… Show more

Dear Tiffany Thank you so much for sharing your experience with us! We are glad to hear you enjoyed the location, the beach and the pools. We are sorry to hear that the noise from the street affected your rest. We will take your comment into consideration to improve our guests' experience in terms of quietness in the rooms. We look forward to welcoming you again in the future to make your next stay even more pleasant. Cordially, General Manager.

Dear Tiffany Thank you so much for sharing your experience with us! We are glad to hear you enjoyed the location, the beach and the pools. We are sorry to hear that the noise from the street affected your rest. We will take your comment in… Show more

Dear Robert Thank you very much for choosing us as your hosts to enjoy a wonderful vacation, with a privileged location close to the best restaurants, activities and places of the city. We look forward to welcoming you again in this home to continue creating memorable experiences. Cordially, General Manager.

Dear Robert Thank you very much for choosing us as your hosts to enjoy a wonderful vacation, with a privileged location close to the best restaurants, activities and places of the city. We look forward to welcoming you again in this home t… Show more

Dear Kenia Thank you very much for choosing us as your hosts to enjoy a memorable vacation in the company of your loved ones, where you enjoyed the location close to the best restaurants and bars in town. We will consider the comments you mention to continue working on the room upgrades and to offer you a renewed experience on your next visit. Cordially, General Manager.

Dear Kenia Thank you very much for choosing us as your hosts to enjoy a memorable vacation in the company of your loved ones, where you enjoyed the location close to the best restaurants and bars in town. We will consider the comments you … Show more