Nothing

The location is stunning and unique. Very peaceful, thoughtfully decorated.

Stayed in August 2025

Nothing

The locations and views are spectacular and the service is great!

Stayed in July 2025

Everything, especially the people, the flora, and the room.

UNBELIEVABLE. So wonderfful. The beauty of the grounds, the attentiveness of the staff, for us, were astounding!

Stayed in July 2025

No complaints whatsoever.

This hotel sits above the town. The views are absolutely impeccable and it’s only a one block walk downhill to the plaza/center of town. The grounds are lovely. The pool is heated. The included breakfast was top-notch.

Stayed in July 2025

Beautiful views and conveniently located.

Stayed in June 2025

The shower didn’t work properly

Beautiful and peaceful place

Stayed in June 2025

Breakfast service could be better organized. Pool is cloudy.

Great location. Amazing grounds and restaurants. Nice staff. Good breakfast. Wonderful property with art, garden and views.

Stayed in June 2025

So beautiful!

Stayed in April 2025

The place is beautiful

Stayed in May 2025

Need more vegan options on the menu

Stunning views and authentic treasure hotel of Mexico. I was in room 16

Stayed in April 2025

The place is amazing.

Stayed in March 2025

The only downside is that it’s up quite a steep hill.

It was a stunning view over the town and the breakfast/dining patio was VERY nice.

Stayed in March 2025

Need a fridge in the bedroom The swimming pool's water colour was greenish! Not very inviting. The staff were rather too pushy asking for a tip to be added to the breakfast bill even though the breakfast was included.

Location Setting Bedroom Breakfast area

Stayed in March 2025

Nothing!

Location was perfect - on hill above town with views across the caldera. Rooms are huge with balconies and views. Gardens and pool are stunning. Food is excellent!

Stayed in February 2025

The pool was green and very uninviting. The safe in the room was broken. The first morning we were woken up to loud leaf blowing right outside our room. And I found out the next day from a message, that I did not receive until after the fact, that they were spraying chemicals around the property on the first morning we were there. I was coughing so much when I was there, now I know why. I'm sensitive to chemicals and was very disappointed to not have had advanced warning... Because I would have switched hotels.

Beautiful property with great views. The room was very comfortable and I loved having a hammock on the balcony. Beds were excellent. Breakfast was perfect. Great options for vegetarians and very fresh. Also, I had a great massage in the room ....I can't remember her name, but the hotel arranged it. I highly recommend her.

Stayed in February 2025

It was beautiful

Stayed in February 2025

Barking dogs at 7:00 that lasted for one hour

Luxurious room with all the amenities

Stayed in February 2025

Marco our bartender & waiter was amazing!

Stayed in January 2025

Lighting in our room was quite "difficult" and old school. Rooms do have tons of charm, but are getting a bit outdated. But the worst part: service @ breakfast and lunch... so chaotic, verything takes ages,... at a certain point I counted 7 waiters for 4 tables and it didn't go fluently...

Great location, top view, nice building with lots of charm! The food is good. Fantastic bed. Very nice front desk people.

Stayed in January 2025

Not really a dislike but prepare to walk up hill a lot as it’s situated up the hill from the centre of town!

The view from this place is absolutely breathtaking. The room was lovely and had everything we needed, and the staff were super friendly and helpful. We’ll definitely be coming back!!

Stayed in December 2024

The service to the restaurant table was rather slow. I was surprised there was no wine list and the waiter could not tell me the price of the wines we were drinking. I had hoped for an excercise room - but not important.

It’s a beautiful building and location. The room was comfortable Breakfast was fine. We will be back when we have another reason to visit Tepostlan.

Stayed in December 2024

Everything, proximity to downtown, service, meals, views, pool was awesome, very Instagramable, breakfast, security, weather, it was amazing.

Vacation, nice look.

Stayed in July 2024

"Modern" decorations throughout the facilities. They have some traditional decorations like old vases and stone sculptures but they have some modern sculptures and photographs that break the spell of the amazing estate they have. This is very minor and maybe I'm the only one who noticed but had to write something here

The location is amazing, the views are breathtaking. The room is spacious and comfortable, the staff is very welcoming

Stayed in October 2024

Electricity flickered off and one during the afternoon. The place was a bit pricey, although I had a Booking discount.

Excellent facilities hidden above the center of town.

Stayed in September 2024