Calle Acuario entre Av Tulum y Polar Poniente, Tulum City Centre, 77780 Tulum, Mexico
Based on 26 hotel reviews
7.3Cleanliness
8.7
Comfort
8.5
Location
9.5
Facilities
7.7
Staff
8.5
Value for money
7.5
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 19 June 2024
Kutluhan
GermanyLocation is perfect.
Stayed in May 2024
Reviewed: 31 March 2024
Arturo
United Statesok
ok
Stayed in March 2024
Reviewed: 15 March 2024
Vladimir
Czech RepublicVery low water pressure, only cold water, poor wifi The street is very noisy during the night
Spacious room, great location near the centre and the bus station, very tasty typical food next door
Stayed in February 2024
Reviewed: 14 January 2024
Nicole
AustraliaSpacious, clean and great location with helpful staff. Met all our basic needs.
Stayed in January 2024
Reviewed: 29 July 2023
Tsunemi
United StatesNone
Location, location, location. I wanted to be near the ADO bus terminal.
Stayed in July 2023
Reviewed: 4 March 2023
Debora
United StatesAir conditioner and shower could be better
Outdoor sitting area, staff, location
Stayed in March 2023
Reviewed: 23 February 2023
Parisa
United KingdomNothing particularly
Nice clean hotel , spacious room, good location
Stayed in February 2023
Reviewed: 17 January 2023
Michael
United KingdomThe outside areas and general look of the place could do with improvements. It looks a bit tired and sad outside. The rooms are much more updated. Needs more colour, plants and flowers. There is No facility for making hot drinks, which is a basic I think, although there was a shared fridge.
This place is clean and has big comfy beds. There was also a bigTV with Netflix and decent wifi. It in a great location, near to the ADO and to a great part of the main strip. its on a side street and so pretty quiet at night. The rooms are good but the outside does not reflect this.
Stayed in January 2023
Reviewed: 14 November 2022
Penelope
United Kingdomvery basic, bit overpriced (but that’s Tulum generally)
clean and convenient location near transport links
Stayed in November 2022
Reviewed: 26 October 2022
Luke
United KingdomThe water pressure in general wasn't great - and there was a bad smell coming from the drains but staff still cleaned daily
Great welcome and able to store our bags ahead of check in. When we did check in we were upgraded to a much bigger room, it was more like a one bed apartment than a hotel room, we even had 2 balconies to relax on.
Stayed in October 2022
Reviewed: 13 January 2025
Malikai
United StatesMy major difficulty was when I arrived, right around midnight, which was pretty late. I think the staff is usually only at the desk until 11 PM. The door was locked and Bookings had canceled my reservation because of billing or payment problem ,which I never quite found out what that was about, but it had nothing to do with the property management. I felt very fortunate that my knocking on the door resulted in somebody opening the door and eventually somebody came to greet me and explain to me that they could pay cash. They had a room for me and showed me to this lovely room. The room had plenty of closet space shelving, and a big solid wooden desk with two sturdy wooden chairs I could sit and type in my keyboard that combined with a really nice Wi-Fi connection. The value for this room was amazing, I think clearly the best deal in downtown Tulum last night!
This was the best shower experience I’ve had since I got here on New Year’s Eve better than the $900 USD room I had at the beach for New Year’s Eve. The room is large and has excellent cleaning crew! The bed was super comfortable.
Stayed in January 2025
Reviewed: 13 January 2025
Chioteli
FranceThe building seems/is a bit old and we felt like that maybe it was a bit overpriced but wouldn’t say it didn’t worth it cause the location was great , the stuff very friendly and the rooms clean. However, the first room they gave us was a bit smelly and the light was not working but they changed the room directly and gave us a better one so no complain.
The location was perfect, close to the city center but not noisy at the night. (Maybe just a bit at some point when there were people talking loud on the outside but okay) Also the stuff was really kind and helpful!! The bed was comfortable as well.
Stayed in January 2025
Reviewed: 22 January 2024
Muriel
United StatesA shower curtain would be a basic improvement
Central location, close to ADO Super clean and quiet room away from street Hatched covered table for work and picnic All works: Wifi, AC, hot water Communal fridge Staff is nice
Stayed in January 2024
Reviewed: 26 March 2023
Kaj
United KingdomNo fridge or drinking water. beds quite soft. Shower curtain missing so the bathroom floor gets wet
Spacious room, great location near the centre and the bus station, very tasty typical food next door, very clean.
Stayed in March 2023
Reviewed: 16 March 2023
Matej
SloveniaThe bathroom was not clean, despite advertising that you can pay with the card, they did not have the option and at the end I had to pay via PayPal (plus commission for conversion)
The beds were comfy, the location good.
Stayed in February 2023
Reviewed: 21 December 2022
Chloe
United Kingdomamazing place, very nice staff and lovely accommodation. the breakfast is very good, the location is perfect (only 2 minutes walk from the main square). lots of local shops, restaurants and pubs around. quiet room, spacious, designed and cleaned. great value for money as you can also borrow their bikes.
Stayed in December 2022
Reviewed: 22 November 2022
Axel
Germanyvery Nice Host. we rented scooter and everything worked out perfectly, no hassle like renting a scooter elsewhere. apartment where really spacious.
Stayed in November 2022
Reviewed: 9 November 2022
Joshua
United StatesThe furniture was a tad dated and wasn’t the most comfortable to sit on but the bed was fantastic and that’s all that truly matters
This hotel is a really nice option if you want a nice chill place to relax and take a break from the hustle of Tulum. The pictures don’t do it justice as it is significantly bigger than I imagined. The suite I stayed in is the size of an apartment in a big city. There was also a balcony that faced the street which cause some street noise but also made me feel connected to my surroundings.
Stayed in November 2022
Reviewed: 28 October 2022
Maria
United KingdomThe street is a bit noisy during the night
The accommodation was very clean, big sized, with ac and good quality fornitures . The staff is friendly and helpful. The location is excellent: safe area, in the city centre, at just 2min walk to the ado bus station and 1 min to the colectivos stop. The reception is open 24h.
Stayed in October 2022
Reviewed: 16 September 2022
Teteea
RomaniaNice place, big and clean room and near ADO
Stayed in September 2022
Reviewed: 11 January 2023
Pierre-alric
United StatesThere are no comments available for this review
Stayed in January 2023
Reviewed: 14 March 2024
Natali
CroatiaThere are no comments available for this review
Stayed in March 2024
Reviewed: 28 February 2024
Susan
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 18 January 2024
Aceituno
GuatemalaThere are no comments available for this review
Stayed in January 2024
Reviewed: 11 January 2023
Marius
United KingdomThere are no comments available for this review
Stayed in January 2023
Showing 1 – 25
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