Calle 2 Norte entre 5ta Avenida y Playa., 77710 Playa del Carmen, Mexico
#29 of 250 hotels in Playa del Carmen
Guests' ChoiceBased on 119 hotel reviews
8.9Cleanliness
9.1
Comfort
9.0
Location
9.6
Facilities
8.5
Staff
9.5
Value for money
8.9
Free WiFi
7.5
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End of dialog contentReviewed: 28 August 2025
Astrid
United Statesno free breakfast
location is good rooms are spacious staff are okay
Stayed in August 2025
Reviewed: 29 July 2025
Calvin
United KingdomNothing!
Very good location. Easy to walk to from bus station, just around the corner. Great for 5th avenue, but not on it, so much quieter. Brilliant, welcoming staff.
Stayed in July 2025
Reviewed: 24 July 2025
Grissell
FranceThe location is wonderful! Easy to get to from the bus station, two steps away from the beach and close to lots of restaurants, bars and shops. The swimming pool is clean and we had it to ourselves. The room is spacious, with good AC and comfortable beds. The staff were very friendly. We liked everything about this little hotel and I hope we get to go back one day.
Stayed in June 2025
Reviewed: 23 July 2025
Elias
United StatesThe mattress was really hard and uncomfortable.
Perfectly located, close to everything.
Stayed in July 2025
Reviewed: 15 July 2025
Orla
IrelandThe WiFi!
This place is an absolute gem. It's surroundings are stunning! FANTASTIC location and wonderful staff!
Stayed in July 2025
Reviewed: 13 July 2025
Sparkes
CanadaGreat location it was about a 5 minute walk from the Ado bus station .The rooms were clean this place was a little paradise close to everything in the main area of Playa .These staff was nice I would stay there again.
Stayed in June 2025
Reviewed: 7 June 2025
Mario
United StatesClean, friendly staff and close to everything.
Stayed in June 2025
Reviewed: 29 May 2025
Michelle
AustraliaBest hotel, the room was phenomenally clean, the room attendant deserves a raise, as the service was 10/10 and made our experience even better. The rooftop is so nice and you get an amazing view of the ocean, and the fairy lights are a nice touch. Tip for hotel, to add more chairs and tables on rooftop perhaps? As it is an amazing rooftop.
Stayed in May 2025
Reviewed: 30 April 2025
Alejandro
CanadaNothing really to dislike.
Location was great, clean, not expensive and staff were super polite and helpful. Thank you
Stayed in April 2025
Reviewed: 20 March 2025
Dnalford
South AfricaWifi was a bit patchy
Very well run hotel close to the beach. It even has its own cenote with interesting animals running around Spotless and clean Good aircon It was close to the action in playa but also quiet. Beach towels Nice pool
Stayed in March 2025
Reviewed: 12 March 2025
Joel
United StatesMattress wasn’t comfortable, if you suffer from back pain you are not going to enjoy sleeping there if you go for longer than 4 days
Close to the beach and to the Main Street 5ta Avenida
Stayed in March 2025
Reviewed: 4 March 2025
Diego
MexicoEverything was good
The location
Stayed in February 2025
Reviewed: 4 March 2025
Santis
LatviaAmazing hotel, with the amazing service, thank you ladies from the reception!❤️ wonderful location and atmosphere in the hotel. The hotel is located 50 meters from the beach and next to the 5th Avenue (touristic street, with the shops and restaurants) ADO bus station is located 100-150 metres away from the hotel. Clean and huge rooms, very nice garden, private and clean pool. Terrace with the wonderful view to the Caribbean Sea, where you can enjoy sunrise views. Stuff is really helpful and nice to all the guests. We enjoyed a lot that time that we spent in the hotel, thank you one more time.
Stayed in February 2025
Reviewed: 1 March 2025
Inano
United KingdomWas a bit noisy from a utility room and garden machinery when we wanted to sit quietly by the pool.
The staff, the cleanliness and the beds. It’s convenient if you want to be next to main tourist streets, but not too close so as to be keep awake by the nightclubs.
Stayed in February 2025
Reviewed: 20 February 2025
Victoria
AustraliaNo wifi in room
Great rooms and location
Stayed in December 2024
Reviewed: 19 February 2025
Lisa
United StatesPool wasn’t the best. Beds really firm.
Location was perfect and staff was amazing. Will definitely stay again.
Stayed in February 2025
Reviewed: 14 February 2025
Riccardo
ItalyNothing
Perfect!
Stayed in February 2025
Reviewed: 8 February 2025
Caryn
CanadaAccommodating us with coffee would have been a small price to pay to make the stay more enjoyable. We had to park quite a distance away, but we were prepared for this.
There was no breakfast. Our biggest complaint was actually the fact that my husband drank the coffee in the room when we arrived, and they wouldn’t give us an extra pack for the morning, and when we saw the coffee station by the reception in the morning they didn’t allow us to have any.
Stayed in February 2025
Reviewed: 4 February 2025
Julian
United KingdomThere were two of us but only received one door key.
Great location, one minute from the beach and shops, bars, etc Staff were all very friendly and helpful. Room was well serviced daily..Excellent value,. Would recommend.
Stayed in February 2025
Reviewed: 2 February 2025
Brian
CanadaNo food - didn't know we could preorder the food
Close to 5th and the beach
Stayed in January 2025
Reviewed: 14 January 2025
Willie
United StatesNelly at the front desk was very helpful. The location was right in the middle of town, close to the beach, but surprisingly quiet.
Stayed in January 2025
Reviewed: 12 January 2025
Mariya
BulgariaThe room was extremely clean and pretty. The staff were so friendly and sweet and the hotel is right next to the beach and it's close to everything. We are very pleased with this and we definitely recommend.
Stayed in January 2025
Reviewed: 1 January 2025
Glenn
BelgiumIt was a bit noisy with the music from the surrounding café's but that is what you get when you want to be close to the busy places.
Good Shower, bed was good and location was perfect. Close to ADO busstop and we could still arrive late. Good helping staff!
Stayed in December 2024
Reviewed: 27 December 2024
Jennifer
United KingdomThe wifi wasn't great in the bedroom.
The staff are charming and incredibly helpful. The grounds are lovely and the bedroom very comfortable.
Stayed in December 2024
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