The jacuzzi at our room wasn’t working

Property feels like home

Stayed in July 2025

just be careful when ordering food on food service room as we paid around $780 MXN around $42 USD for a single burger with fries,!! so I think its over the price to high!! apart from that our stayed was really nice and we had a relaxed day.!!

this is a really nice and comfy hotel, located in the hearth of San Pedro Garza Garcia, and it make you feel you are in a nice house in a country house as it has the atmosphere to be in a posh ranch.!!

Stayed in July 2025

The price I booked was not the same they charged, they charged me more. I asked the manager to review it and she said Booking.com made a mistake and I had to pay what they were charging me.

I loved the facilities, it makes you feel in a very nice Mexican Hacienda, it is very spacious and comfortable. The beds are very comfortable, although not queen size. Great location! across the street from Showcenter Complex.

Stayed in January 2025

Facilities are getting dated. Needs a little renovation (rooms, carpets). Bones of the building are wonderful.

Staff is always great and helpful.

Stayed in December 2024

Needs urgent refurbishment! Looks already old, carpets, baths,restaurant

Location

Stayed in January 2025

The hottub and shower were dirty.

The hotel was beautiful and smelled great. It was also across the street from a shopping center.

Stayed in September 2024

The hotel has not seen an investment for a while. The carpeting is old. The environment was musty. The room surprisingly humid though the city is in a dry part of the country. Dust in many places. Room service stuff in the hallway up to 2 days without being picked up. I think that the hotel lacks resources to have proper maintenance and I suspect they are low-staffed.

Architecture that evokes colonial times. Friendly staff. Excellent location

Stayed in September 2024

I was charged for the executive tower of the hotel, but when i got there the tower is under renovations, but i didnt get a refund on my charge.

The hotel is very comfy, very peaceful and quiet, you can really relax and feel at peace here

Stayed in September 2024

Perfect place to stay

Perfect place to stay

Stayed in April 2024

Fitness center outside the main building

Comfortable bed, excellent facilities and bathroom.

Stayed in December 2023

I had purchased the breakfast ahead of time, but once we arrived, there is a limited menu of what you can get based on the normal menu. The food was not good and limited options. That would be my suggestion to make it a better hotel.

The overall experience of the hotel is great. The hotel is very clean, big wide open spaces.

Stayed in September 2023

We called reception for help, and they ignored and can not help us.

Hospitality from the reception need to be improve

Stayed in July 2023

the pool

Stayed in November 2022

Nothing.

Luxury, clean, relaxing.

Stayed in June 2025

Old installations, humid atmosphere, bad smells (tobacco, humidity). Overall bad value for money.

Great location, friendly staff.

Stayed in June 2025

Staff were friendly. However, there was communication barrier with no English. Facility cleaniness is questionable at best. WIFI was very low speed Breakfast was good. but lacked variety. Price is very high to the service.

Excellent Location. Facility style. Staff were friendly.

Stayed in May 2025

Breakfast was the best meal I've had this year so far

Stayed in March 2025

Wonderful stay, everything was perfect! We will definitely be back. All staff was very nice and friendly. Beautiful hotel.

Stayed in April 2025

front desk service is bad, spent 45min for checking, it seem the person os not been train properly.....

hotel is in the downtow, there are shopping mall next road

Stayed in March 2025

There is no place to have a drink in hotel. The bar hours are non existent. You can’t buy bottled water. Must cross street to buy and have in room. The room is super dark and needs brighter light bulbs. Feels like you are entering a cave.

The location is fine. The hotel rooms are dark. We stayed over new years. The bar was closed on NYE afternoon/evening. The hotel had a party that night but if not going to the party you couldn’t get a drink at 5pm. It was impossible to get coffee pods for the room coffee maker. 3 trips to the front desk, the maid cart and finally husband had to go to the restaurant and beg to buy 2. Won’t stay here again. There are newer and better options.

Stayed in January 2025

Personnel were not very friendly. At our arrival, no-one helped us with the luggage. Valet parking is very difficult to connect with. on/off is a waist of time waiting for someone to help. Breakfast is prepared poorly. The restaurant is amazing because the "hacienda" is beautiful, but the ingredients, food temperature, taste, terrible. The next day, we went to the shopping center in front of the property to find better food, which by the way we found very attractive options for the rest of our trip.

Camino Real hotels are very disappointing. I have experienced a couple of them and I can tell that management and maintenance is very poor. We were very disappointed with the lack of updates. the hotel is old and very low maintained. We expected a world class hotel considering that is located in a beautiful Mexican "Hacienda". However, the beds, the liens, the furniture, everything is obsolete, old and with little maintenance.

Stayed in November 2024

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Stayed in September 2024

Everything! I totally recommend this hotel, and I can't wait to be back! Amazing customer service, since day one, we felt welcome! It's rare to find places that make you feel like that nowadays. From a person who works in customer service and management, I'm really impressed and satisfied with the experience.

Stayed in August 2024

The staff told us an extra bottle of water was 800 pesos. For a luxury hotel, an extra bottle of water should be complimentary. I will be sending my business associates elsewhere when we visit Monterrey next time.

The property was nice, but the front desk staff told us an extra bottle of water was 800 pesos. Completely unacceptable in a city that you cannot drink from the tap. A bottle of water from Starbucks nearby was 58 pesos.

Stayed in June 2024