Reviews of Reef Yucatán All Inclusive & Convention Center 3 stars
Km 32 Carretera Progreso Telchac Puerto, 97407 Telchac Puerto, Mexico
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThere is nothing to like on this property. It's very very old, maintenance is not happening, smell is horrible, everything is falling into pieces, beach is a joke and it's an all inclusive hotel but then only breakfast was included and needed to pay extra.
Many things. There was even dirty or vomited on the pool that stayed there for 2 days at least I'd not more. I would never recommend this unit. The only interesting thing was the hamaca on the room.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewTop
Top
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe kids area is simple but great for toddlers. Meals were wonderful with a great buffet, with some vegan and vegetarian options.
We didn’t receive any orientation about the resort and didn’t know there was a kids club until we had been there for hours because it’s in an unmarked building. It would be helpful if they see a family checking in with kids to let them know the location and hours of operation of the kids club. Also, the day we arrived there were about 100 students visiting on a school trip with day passes. It was so chaotic and loud and really disrupted our first day there! The next day there were no day visitors and it was much more peaceful.
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThe pool is large, the employees are nice and kind.
There is almost no beach, the buffet is limited...
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewFood and drinks were good, staff was nice, pool was good too.
Beach is not really accesible, kid's club can be better, at least with AC and the slide working...
Reviewed: 13 April 2025 · Stayed in March 2025
Verified reviewStaff
Condition of facilities
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewNot much hot water. It is an all inclusive resort but they will up charge you when you get there.
The staff is outstanding and the location is beautiful
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewVery nice place
The drinks were watered down. The soda was flat The electricity was down and they told us it would come back at a certain time and nothing.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewFood was fine. Beds excellent.
The bathroom needs a safety bar in bathtub.
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 February 2025 · Stayed in January 2025
Verified reviewHotel is ok. Food was good. Room was normal. Pools are fine but cold(January)
Beach is very small. Kids corner is empty. There was nothing to do there. And staff doesn't speak english. Bathroom was old. The hotel is pretty far and the road to get there is sooo bad.
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in January 2025
Verified reviewFood and drinks, the room was Good
The Pool was full of rare warms and that the restaurants weren’t open all day
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewNos robaron
Tido
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewNice spot, facility looks tired and is in serious need of investment, especially the sea wall that is about to collapse. Staff was very nice
horrible wifi, no hot water in our shower,
Thank you very much for your comments, we value them very much and we will be working on the points you mention.
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewIt has declined
Some things didn’t work: lamps, fans. There was an odor
¡Hi Jeanne! thanks for your valious comments.
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewIt was fun
We had a good time but the food and the drinks were very poor !
Hi Margaret! Thanks for your comments.
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewWe celebrate a wedding on the facilities, was great experience and services provided were very good for all participants
the weather didn help us at wedding garden facilities, wasnt problem with the hotel or its people.
Hello! Thank you very much for your comments. We are very glad that you had a good time at the wedding. We hope to see you soon
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewlocation
There was no running water!!
Hello! Thank you very much for your comments about the lack of hot water, we take it into account for continuous improvements.