Location is not ideal. But we had a car and it was a great starting point for Xplor and other parks on playa del carmen.

Very high standard hotel with big and clean rooms, free parking, solid swimming pool on roof. Good breakfast

Stayed in August 2025

bed legs was broken,toilet paper hanger was falling off, the water they offer was open and when me arrive the refrigerator got a paper note with a another family's name.. got me thinking probably didnt check before

Breakfast was good chilaquiles was my top 10.. but the room itself was on bad condition (bed legs was broken,toilet paper hanger was falling off, the water they offer was open and when me arrive the refrigerator got a paper note with a another family's name.. got me thinking probably didnt check before ..) anything else was okay! big room ..near xcaret parks too.

Stayed in July 2025

The studio was very spacious and clean, the hotel was fresh, the parking was easily accessible

Stayed in July 2025

The air-con controls are odd. You can't control the temperature from the room but have to phone reception, which didn't always work. The breakfast was okay, but the choice was Mexican or Mexican.

The location was good for our needs. We had our own car, and it was easy to get to all the places we wanted without fighting the worst of the traffic. The room was a good size, and the bed was comfortable. The parking was good, and the staff was very helpful. We will probably return now that we know how to control the air-con! The friends we went with have been many times, which says something.

Stayed in February 2025

Great spaces and kind staff! Enjoyed roof top pool :)

Stayed in March 2025

Breakfast could improve (not expecting a resort variety but quality could be better). Fridge was a bit noisy. Shower could change to “telephone”

Comfortable and spacious rooms, well located to take the tours or going to 5th Avenue, great value for money

Stayed in February 2025

The pool is very small and not inviting. Very little water in the shower.

Location is quiet but close to Playa del Carmen. Breakfast was varied. Nice size of the room.

Stayed in February 2025

Noisy fan at the room.

Big and clean rooms, good breakfast

Stayed in February 2025

The breakfast wasn't that good still not bad for 1 or few more days. Anyway, I have to say that more personnel at the restaurant look stress and aren't helpful - I have the impression that are short staffed.

The location is very convenient for us (visiting family while staying close to the city center. The rooms are large and very comfortable, the mattress is very good, and you feel safe. The people at the front desk is friendly.

Stayed in January 2025

nothing

great staff very cool room design

Stayed in December 2024

Clean

Beutiful and comfortable

Stayed in November 2024

I couldn’t take anything from the buffet to the room for my wife. She was mobility issues in the morning. Bringing food and a tea helps.

Buffet was fine.

Stayed in November 2024

Unfortunately during the last two nights there due to the heavy rain overnight, water started to leak into our room.

The location was excellent, very close to everything we needed to do.

Stayed in June 2024

The breakfast was of poor quality

Layout was very functional

Stayed in May 2024

It's on a main road and you hear loud trucks all night.

How modern this hotel is.

Stayed in April 2024

Lack of a hot tub/spa on roof by pool; poor maintenance of a couple items -- one a mis-installed locking mechanism (3 years ago when bldg built!) on the balcony door we needed fixed immediately to sleep safely, no bathtub nor exhaust fan in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than pack our stuff to change rooms or have their maintenance crew need to invade our privacy & holiday again!) & lack of a wake-up call we requested for our final morning to prepare for departure on time.

The people were exceptional (namely, Leonardo, Mariel, Luis, Leti [or Leticia], Jaciel & Andrés for Marriott, plus Carlos with MTS) & even 2 of the above remebered my husband's name to greet him on a couple occasions (he is a Strategic Mgt consultant, so he knew the value of that as a guest -- & to Marriott -- plus appreciated the humanizing gesture, as he made a point to remember all of their names & greet them w/it every time we crossed paths).

Stayed in March 2024

No food service to the room

Comfort

Stayed in March 2024

The location, while being about 10 minutes walk to Centro maya, doesn't have a lot of dining options.

The place is clean.

Stayed in January 2024

Fantastic use of every space. Looks like it was newly renovated. Pool is on the rooftop which made for a great view around us. Our room had full kitchen

Stayed in January 2024

Wasn't there long enough

I liked everything. It was great for our brief stay. I would stay longer. Perhaps next time

Stayed in December 2023

All it’s good

Excellent place, excellent service

Stayed in September 2023

Absolutely nothing.

Close to the beach and the fun, very reasonable rates for a full efficiency (but with all those restaurants why cook?) Healthy breakfast, huge beautiful lobby, wifi always works, friendly staff - they just have it solid.

Stayed in September 2023

Facilities. Clean

Stayed in August 2023

Room and breakfast

Stayed in August 2023