I have no complaints

Breakfast was excellent. Lirttle bit of everything.

Stayed in August 2025

The AC in the room wasn’t cool enough

The resort is beautiful, clean and doesn’t feel crowded. They were incredibly accommodating to us having a teenager in a wheelchair and staff was nice, proactive and polite.

Stayed in August 2025

It made me feel like I was staying at a carnaval hotel with the high noise level all day and loud guests. Thankfully our room was facing the other way, so the noise didn’t bother us when we were in the room. (Except for crazy neighbors).

The staff was great, so was the coffee.

Stayed in August 2025

some staff were rude

clean fun

Stayed in August 2025

The food and staff kept forgetting items that needed to be replenished in the room.

The layout

Stayed in July 2025

Could be cleaner.

I liked the all inclusive drinks and everything, easy to navigate and understand.

Stayed in May 2025

Signage for most everything was non existent. Had to ask where the spa and pool bathrooms were. Never knew where the Mexican and Asian restaurants were until the last day. A better property map or signage would be nice. Also, Noise going down our hall was very loud.

It’s beautiful. Food was good. Especially breakfast.

Stayed in June 2025

Room service times were way too long, food was average, steakhouse was not worth the visit (think rubbery lobster), hardly any outlets in the room, gym facility was way too warm (didn’t have to workout to sweat like crazy).

The only reason I gave 9 stars instead of 10 is because the food is just average and room service took way too long. Everything else was excellent and this will be our first choice when we return. This resort is beautiful. The staff is friendly, facilities are updated and clean, everything is easy and convenient. Housekeeping services were terrific as was the in-room fridge and bar. Room service wasn’t great because the windows to order were two hours away, but other services were fast. I called a couple of times (extra pillows etc) and they picked up right away and were to our room within 15-20 minutes max. We loved the spacious and beautiful pools- so easy to find places to sit/lay out, pool service was good, poolside bar was fast, pool was excellent temperature, just stunning. Views were gorgeous and loved the screen on the patio so we could sleep with the window open. WiFi was good, lighting was good, room was very nice and the small studio was plenty of room for two of us. Decent (but small and HOT) gym.

Stayed in June 2025

The rooms were older , kinda of musty smelling

Location right on the beach,

Stayed in June 2025

We was suppose to get a $620 report credit and did not . They told us it was coupons , not a credit . It was false advertising .

Stayed in June 2025

Other Riu properties had more going on. More nightlife and day parties

Stayed in April 2025

Our room was on the 1st floor with the garden. When we got to our room it spelled like mold so bad. I am very allergic to mold. I went to the desk and was treated very poorly by multiple staff members including the managers. Thankfully a staff member who was showing us a new room could see that it was bad, and got us a new room on the second floor. It was better but not great. They need to do something about the mold it’s really bad.

Stayed in May 2025

When we checked in, they gave us a room that was occupied by another couple. They upgraded us to a suite, but it was located right next to the coffee shop and we heard banging on the walls at all hours of the day. Kept us awake at night/morning.

The steakhouse was ok. The lobster rizzoto was not fully cooked and the gravy on the steak was not very good. Other restaurants were good.

Stayed in May 2025

The restaurant food wasn't good, and the lack of a reservation system made it difficult.

Excellent view and good breakfast.

Stayed in May 2025

The hallways were occasionally noisy at night and the rooms are not very sound proof, we could hear a baby crying next door.

The food and restaurants were very good. There were plenty of activities for adults and children. The room was very comfortable.

Stayed in April 2025

I wish there was an adult only pool without bar

Easy to navigate

Stayed in April 2025

Food was pretty mid. I wish there were more snacks and lunch options.

Stayed in April 2025

Room was nice but they need screens to keep mosquitoes out at night. Our jacuzzi was lukewarm. Weren't able to utilize the resort credits, very confusing process. Overall it's a nice resort, beautiful pools and good tacos.

Stayed in April 2025

Unable to use the $630 US resort credits at the hotel.

Service was great. Drinks were plentiful. Food was decent.

Stayed in March 2025

Very clean - staff was friendly across the board. Restaurants were good. Buffet options were immense hard to not over eat.

Stayed in March 2025

Pools are in need of repairs

Food excellent! Amazing staff and super clean facilities!

Stayed in March 2025

Quality of food at Japanese and Italian restaurants; steep and difficult to walk beach;lot of cooked buffet food not hot;

Cleanliness; service; well trained and courteous friendly helpful employees; variety, presentation, availability and abundance of food; exercise classes

Stayed in February 2025

The bedside electrical outlet did not function, had someone in to fix but short-lived. The wifi in the room did not function in the sitting area or on the patio. Had to sit on the bed or go to a lounge. Had to take a taxi to go into town, would have preferred a location withing walking distance. The resort had Rui parties, they were very noisy as my room was close to the location. The evening ones kept me awake even with earplugs.

The food was very good, the specialty restaurants were good to excellent. No problem finding a place by the pool or in the lounges. Most of the staff were very friendly and helpful.

Stayed in January 2025

Not enough accessible ramps

The view, the food

Stayed in February 2025