Reviews of Riu Palace Kukulkan - Adults Only - All Inclusive 5 stars
Boulevard Kukulcan km 12 Zona Hotelera, 77500 Cancún, Mexico
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAmazing. Everything
Loved everything
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEverting was excellent
Excellent location
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI loved the food and the riu parties.
Dear Charlire, We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in every day. Thank you very much for being our guest and sharing your wonderful evaluation. We really look forward to having you back soon, Charlire :) Loving Greetings, Hotel Riu Palace Kukulkán Online Reputation Manager
Dear Charlire, We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in every day. Thank you very much for being our guest and sharing your wonderful evaluation. We really look forward t… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewAbsolutely amazing stuff and place
Dear Kinga, Thank you for taking the time to leave such a fantastic review! We are thrilled to learn you like it and it was just right for your well-deserved holiday. And we hope to welcome you again so we can share yet another unforgettable stay. Wishing you a nice stay, Kinga! Warmest wishes, Hotel Riu Palace Kukulkán Online Reputation Manager
Dear Kinga, Thank you for taking the time to leave such a fantastic review! We are thrilled to learn you like it and it was just right for your well-deserved holiday. And we hope to welcome you again so we can share yet another unforgett… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe staff were really nice and accommodating. The property was extremely clean!! Everywhere!! The food was amazing, I absolutely loved the variety and the different choices of restaurants located right on the property. The pool entertainment was the high light. The drinks and food on demand was like room service outside of your room. I would definitely return!! Best vacation I’ve had in a longtime. I didn’t wanna leave lol
I have no complaints. None!
Dear Tieishia, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback, as it is a recognition of our daily effort and dedication. We hope you visit us again soon so we can offer you another pleasant stay. Kind regards, Hotel Riu Palace Kukulkan Online Reputation Manager
Dear Tieishia, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback, as it is a recognition of our daily effort and dedication. We hope you visit us again soon so we can offer you … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewWe liked the policy of using all the properties though we are the guest at one property. they should allow breakfdast, lunch and dinner as well.
Interior decor could have been better. Since RIU has more than one property and they should have named the property uniquely. Public transportation was always hard to find the right location because of the confusing names. They are all on the Kukulkan Blvd and this Riu Palace should not use the Blvd name since there is more than one on the Blvd.
Dear Satish, Thank you very much for choosing Riu and for sharing your good ratings. As we strongly believe that guests come first, we regret to find that you were not happy with your recent stay and that there were some aspects that overshadowed your experience. We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a great experience. Kindest Regards, Hotel Riu Palace Kukulkán Online Reputation Manager
Dear Satish, Thank you very much for choosing Riu and for sharing your good ratings. As we strongly believe that guests come first, we regret to find that you were not happy with your recent stay and that there were some aspects that over… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe property was super clean everyone was so friendly the food was good i definitely plan on coming back!
I loved everything about the property no complaints!
Dear Victoria, Thank you very much for your review. We are delighted to know that you enjoyed your experience during your stay at our Hotel. We look forward to welcoming you back soon. Kind regards, Hotel Riu Palace Kukulkan Online Reputation Manager
Dear Victoria, Thank you very much for your review. We are delighted to know that you enjoyed your experience during your stay at our Hotel. We look forward to welcoming you back soon. Kind regards, Hotel Riu Palace Kukulkan Online … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe check-in process was a little slow. That can be improved upon.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe room I got was nice and big Nice cocktails
Food is terrible in the restaurants Breakfast is ok, but there's no vegan options almost anywhere.
Dear Lior, We are very grateful for your review and for staying with us. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we would like to apologize for not having enough vegan options, the management has been notified. Nonetheless, we regret to read your stay did not meet your expectations, as our goal is to make your stay memorable. We will share your concerns with the appropriate members of our team, for improvement, as we hope to host you again in the future for a more positive experience. Best Regards, Hotel Riu Palace Kukulkán Online Reputation Manager
Dear Lior, We are very grateful for your review and for staying with us. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and internat… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThey decorated our room for our Anniversary, Left us chocolate covered strawberries and wine in our room. All the workers were pleasant and friendly.
A little more options for food, a club at the property would’ve been nice to have. Maybe a little more activities to do at the resort. But was still a nice place to stay.
Dear Shoneka, Thank you very much for your kind words, and your positive evaluation. We are very happy to have received your visit, and, above all, we are pleased to know that you left with those pleasant feelings. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants are offering a great range of food options. We are sorry to learn that our offered variety did not fulfil your expectations. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed. We hope to welcome you back soon and to offer you a very pleasant experience. Kind regards, Hotel Riu Palace Kukulkan Online Reputation Manager
Dear Shoneka, Thank you very much for your kind words, and your positive evaluation. We are very happy to have received your visit, and, above all, we are pleased to know that you left with those pleasant feelings. In order to fulfil ev… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNothing food made us sick gnats everywhere on food
Nothing staff was rude
Dear Joshua, Thank you very much for taking the time to provide your valuable feedback from your recent experience. We are very grateful to you for staying with us. Health is Hotels & Resorts priority. We wish to explain that in accordance with our high standards, we guarantee our guests the highest quality service, which goes far beyond the legal requirements, especially when it comes to food safety. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes. We can guarantee that our regular H&S inspections show optimal results in this area. Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food. Needless to say, we are deeply sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards. We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again. Best Regards, Hotel Riu Palace Kukulkán Online Reputation Manager
Dear Joshua, Thank you very much for taking the time to provide your valuable feedback from your recent experience. We are very grateful to you for staying with us. Health is Hotels & Resorts priority. We wish to explain that in accordan… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe food, the service, the staff. The shows.
Needs better room service food. Its limited.
Dear Susana, Thank you very much for your kind words and your fantastic review. We are very happy that you had a great vacation with us. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Kukulkan Online Reputation Manager
Dear Susana, Thank you very much for your kind words and your fantastic review. We are very happy that you had a great vacation with us. Please be assured that we will share your impressions with the corresponding department in order to… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewSpectacular staff across the board, exceptional individuals: Sebastin at Don Julio Antonio at Krystal Rosangela at Don Julio Alexis at Capuchino Roger at the beach area Dora the photographer Margarita near Pepes Food Gil at Don Juilo Miroslava at Capuchino
Food was average and did not stand out, however i was able to accommodate my diet with every meal. I understand the pools really mainly everywhere but that was still a downside. There also could’ve been more shows in the theatre.
Dear Glover, Thank you for taking the time to leave your review. We are glad to hear that you had a pleasant stay at our hotel. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed. We hope to see you again soon. With our best wishes, Hotel Riu Palace Kukulkan Online Reputation Manager
Dear Glover, Thank you for taking the time to leave your review. We are glad to hear that you had a pleasant stay at our hotel. Please be assured that we will share your impressions with the corresponding department in order to make adj… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewHotel and staff are amazing and very friendly! Enjoyed every bit of my vacation
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified review